CHANNELADVISOR.COM



Have questions about ChannelAdvisor products?


This is the place to find answers. Whether you are a novice at selling on-line or a long time retailer, we are here to help you reach your goals. Our goal is for you to be a successful on-line seller. The Strategy & Support Center is a resource for ChannelAdvisor customer's to learn more about our products and how to use them. The site offers on-line instructional help, strategic best practices and access to our technical support portal as well as a place to communicate with other users about common e-commerce issues and solutions. This video will give you an overview of the site features and how our Technical Support process works.
Strategy & Support Center OverviewRun Time - 3:00 
  

 

If you are new to using our products, we recommend you begin by referring to our How To section for an overview of the application. You will want to be sure to visit the Video Library and watch these introductory videos, Welcome to ChannelAdvisor and review Getting Started with Inventory Guide. 


For additional instruction on ChannelAdvisor features, checkout our calendar of upcoming webinars. 


 

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Latest Software Updates
Check out the latest software upgrade here - keep up to date....
08 May 2012 Release Notes

Key enhancements for this release include the following: 
  • Custom Product Export
  • Variations Options Order Improvement
  • Updated Business Rules Functions
10 April 2012 Release Notes
We released these additional features on April 17th:
  • Facebook Campaigns
  • Flex Feeds
  • Support for Newegg and Sears Marketplaces
  • Rich Media revamped
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ChannelAdvisor News
ChannelAdvisor Named Preferred Integration Partner with Newegg Marketplace
Companies to host joint webinar on Thursday, May 10, 2012 at 2:00 p.m. EDT; 11:00 a.m. PDT
 
Research Triangle Park, NC –May 8, 2012 – ChannelAdvisor, a global e-commerce software provider that helps retailers be seen and sell more across online channels, today announced that it is the exclusive preferred integration partner for Newegg, unlocking a new source of demand for retailers through this fast-growing third-party marketplace. ChannelAdvisor and Newegg will host a joint webinar to explain the benefits of this partnership for retailers. 
 
“Expanding to various marketplaces allows retailers to diversify their e-commerce efforts, connect with new buyers and drive incremental revenue,” said ChannelAdvisor Director of Business Development Jordan Weinstein. “By partnering with Newegg, our customers can now leverage their existing ChannelAdvisor integration to easily access Newegg’s large, loyal customer base and world-class e-commerce platform, without any additional resources.”
 
“As we continue to grow Newegg Marketplace, we knew it was important to have the right partner in place to help us connect with top online retailers around the world,” said CEO of Newegg North America Bob Bellack. “We selected ChannelAdvisor as our preferred integration partner because of its strong reputation and experience as a leading e-commerce solution provider. We are confident that together we will successfully expand our thriving marketplace.” 
 
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15 May, 2012
The ChannelAdvisor Complete application enables you to create product variations to organize and present your inventory to shoppers in a more traditional e-commerce fashion. Setting up a product variation allows you to offer a product with multiple attributes on one product page through the use of drop-down menus. In other words, a buyer will navigate to a product page to buy a shirt, for example, and be able to select the size and color of the shirt via two drop-down menus. 
How To page
10 May, 2012
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25 Apr, 2012