Getting Started with MarketplaceAdvisor Premium (International Customers)

If you do not know all the answers to all of the questions, that is OK. Just note your questions and review them with your Customer Launch Specialist. The important thing is that you complete them so that you can start the webinars, which are the basis for your training.

Migrating your inventory from your current provider

To help you format your existing inventory into something that can be imported into MarketplaceAdvisor Premium, we have developed some tools that help simplify this process. There are two tools to choose from and which one you use really depends on where you currently have your inventory / listings.

Are you currently using an eBay tool?

If you are currently using one of the eBay Tools (Blackthorne, Turbo Lister, or Selling Manager Pro), you can review the below tutorial. This guide will review the process of exporting your inventory from these tools and submitting that inventory via the web to our Add To Inventory (A2I) tool. Once you submit the data, the tool will convert the file and provide you and your Customer Launch Specialist with a copy of that spreadsheet.

Important: It will still be necessary to add / remove / change data on this sheet, prior to uploading. Even so, history shows that using this information will save you a great deal of time in the long run. If you have any questions, please ask us.

Topic	Tutorials	Feature Movies	White Papers
eBay Inventory Conversion Utility

Are you coming from MarketplaceAdvisor (fka Marketworks) or some other provider?

If you are using another provider other than eBay tools, we have the ability to take your export and easily convert it into a format that can be uploaded into MarketplaceAdvisor Premium. While every situation can vary slightly, we've found time and time again that taking your existing data and rearranging / modifiying it can save you a significant amount of time.

To start this process, please ask your current provider for a Full Export and then email that to us.

If you're unsure whether or not this is the right thing for you, please contact us and we can help you make that decision.

1 hour

Webinar Registration

Click here to register for the webinars and see the most current schedule.

All new users are required to participate in our interactive four-part webinar series. During these sessions, you'll be exposed to the critical pieces of the application with the ultimate goal of being able to create a listing and posting it to the eBay marketplace.

• The first portion of each webinar will be instructor led while the second portion will be an interactive Question & Answer session.
• Homework will be assigned each day and should be completed prior to the next day's webinar session.
• The slides for each webinar are available for download, below. They may be helpful for note taking.

The four webinars are listed below. You can also download the accompanying slides and view the daily homework assignments. If you are unable to attend the live sessions there are selected ones that have been recorded that you can view.

Check out the Learning Center for additional tutorials/movies related to the above subjects.

Check out our NEW interactive " Components of an eBay Listing " guide.

1 hour each, plus daily homework

Phone call with your Customer Launch Specialist .

While you are in the middle of taking your webinar series please contact us and let us know that you would like to schudule your first phone session. We'd like to hold this session the Friday of or early the next week following the webinar series. During this session, we will review the listing(s) that you created as well as how you intend to configure your shipping settings. We can also spend time reviewing your Wizard settings.

At the conclusion of this phase you should be able to do the following:

1. Create Classifications, custom attributes, and add SKUs
2. Create & modify Posting Templates and have an solid understanding of eBay Item Specifics
3. Modify an Ad template, use template tags, create an Ad(s), and post a listing(s) to eBay
4. Configure the application to match your shipping strategy

Using Schedules

In the prior phase, you learned how to launch an item by using the "Post Now" feature. However, there is a much more efficient way to launch items to the various marketplaces and that is by using our Scheduling function. Click below to review these on-line training materials:

Topic	Tutorials	Feature Movies	White Papers
Creating Schedules

Understanding PayPal

A very important piece of your implementation involves configuring your PayPal settings in Merchant and understanding when to enable the PayPal block to help you through this, we've created the following on-line tutorials.

Topic	Tutorials	Feature Movies	White Papers
Configuring PayPal

Processing your Sales

After launching at least several test items to eBay, please review the below on-line materials. These contains an overview of the post sales process including configuring checkout and checkout reports, downloading checkout reports, managing the All Sales view, updating shipping/tracking information, and editing invoices..

Topic	Tutorials	Feature Movies	White Papers
Processing Sales
Editing Invoices

Using Bulk Upload and Update Spreadsheets

Now that you understand how to add items manually into the application, we'll introduce you to a method that allows you to use spreadsheets to create new and update existing inventory in bulk. Using these same techniques, you'll also learn how to create Ads in bulk. Click below to review these on-line training materials.

Topic	Tutorials	Feature Movies	White Papers
Bulk Inventory Spreadsheets - Uploads and Updates
Bulk Inventory Spreadsheets - Field Specifications

2 hours

(The time needed to actually build your actual files may take longer than this.)

Create additional Ads and Listings

To build upon what you have learned Using the application, you should continue to create additional listings.

Phone call with your Customer Launch Specialist

As you are going through the additional on-line materials mentioned above, we imagine that there may be some questions which we were not able to completely resolve via email. This phone conversation will give us an opportunity to address those questions and any other topics that require more attention. Please contact us so that we can schedule a call.

At the conclusion of this phase you should be able to do the following:

1. Correctly configure your PayPal settings
2. Create Schedules and apply Ads to them
3. Understand how to process your Sales
4. Make use of the Bulk Upload and Bulk Update spreadsheets

• Any remaining questions that you may have
• Introduction to your Corporate Account Manager (CAM)
• Review the next steps for setting up your ChannelAdvisor Store
• Review the purpose of your upcoming e-commerce Health Check session

• Strategy and Support Center
• ChannelAdvisor Support Team
• Application Help (click HELP from anywhere in the application)
• Customer Forums
• Corporate Account Manager
• MarketplaceAdvisor User Guide
  

• ChannelAdvisor Store training material:
  • Getting Started
  • Customizing your Store
  • Using your own domain

Some of the more common questions have surrounded the below topics. Please see the below links for more information:

• Promotions ( movie , tutorial )
• Schedules ( movie , tutorial )
• Setting up Google Analytics ( tutorial )
• Getting started with Amazon Marketplace ( movie )
• Inventory Upsells ( movie )
• Advanced Filters ( movie , white paper )

 

• MarketplaceAdvisor User Guide
• ShoppingAdvisor User Guide
• SearchAdvisor User Guide
• Release Notes