Webstores

Why does every basic search index the description in Premium Store?

The basic search XML package always searches descriptions by default because the @extSearch parameter is set to 1 and not to whatever is selected with the radio button within the storefront.

Is shipping insurance currently supported in the Premium Store?

No, shipping insurance cannot be setup in the Premium Store.

How often are orders synced between Premium Webstores and CA Complete?

Currently, store orders are synced every 15 minutes between Premium Webstores and CA Complete.

If your Premium Webstores orders are not being displayed on the Sales > Orders/Transactions > All

When are Basic Webstore orders created in the All Sales view?

Basic Webstore orders are not created in the Sales > All Sales view until after the buyer has gone all the way through the checkout process and clicked the 'Complete Order' button.

Can I use the same category structure I set up in Basic Webstores (previously ChannelAdvisor Stores) in the Premium Webstores?

Yes, if you already have a category tree set up in the Basic Webstore (previously ChannelAdvisor Stores) and you would like to use that same category structure for Premium Webstores, you can easily se

Does ChannelAdvisor support Google Webmaster Tools?

Yes, ChannelAdvisor stores does support Google Webmaster Tools. We support the meta tag method. More information is found here:

http://ssc.ChannelAdvisor.com/howto/stores/google-webmaster-tools

Can I still use my current PayPal account with Premium Stores even though I set up the PayPal Superblock on it?

Update: The PayPal Superblock (PFEI block) should not be used effective 12/6/2010 and should be removed from any account that previously used it.

Yes, your Premium Stores can still use your same PayP

How do you install the JellyFish Tracking Pixel on the Stores checkout confirmation page?

Stores customers that are interested in launching data feeds to JellyFish will need to implement a JellyFish tracking pixel on their confirmation page (this is how JellyFish tracks commissions).

To i

Why does my Basic Webstore Shopping cart empty out when adding additional items?

The most common cause for this issue is that you are specifying store keys in your custom links throughout your custom html in your store.

Can I edit the header and body tags for my Basic Webstore?

Many users want to add JavaScript and CSS to the <header></header> tags of their Basic Webstore, or insert "onLoad" images for roll overs.