SalesHow do you prevent inventory from restocking after cancelling a sale?At this time, there is no way to prevent inventory from being re-stocked when a sale has been cancelled. In the sale cancelation process, inventory is automatically added back in each product's quant
Page last updated: Mon, 03/29/2010 - 15:41
How do you file for final value fee credits after canceling a sale?When you cancel a sale (see http://ssc.ChannelAdvisor.com/howto/ebay-unpaid-items#cancelsale for instructions on how to do so), you have the option of creating a dispute on eBay.
Page last updated: Mon, 02/11/2013 - 12:12
How can I change the font size in the Shipping address field on the invoice?<style type="text/css"> If you have changed the layout of the invoice, this might not work.
Page last updated: Tue, 11/24/2009 - 12:16
How can I easily print address shipping labels for my parcels?Most retailers use integrated stationary allowing them to peel the address label off the invoice.
Page last updated: Tue, 11/24/2009 - 12:04
Why is a blocked bidder able to make a purchase from me?The blocked bidder connection between ChannelAdvisor and Ebay does not use the eBay token (which is how we pass data for your listings) but, instead uses a technology that requires your password to lo
Page last updated: Mon, 05/24/2010 - 13:42
What do my WebLoyalty Impressions not equal my number of checkouts/orders?Not every checkout results in a WebLoyalty impression.
Page last updated: Wed, 08/12/2009 - 10:42
Does ChannelAdvisor charge fees on items that don't complete checkout?ChannelAdvisor provides extensive services to help our clients bring their products to various electronic marketplaces, increase their exposure to prospective buyers, and position their offerings to m
Page last updated: Fri, 05/29/2009 - 13:56
If I am using Shipworks, is there a report that allows me to see my actual shipping costs compared to the shipping charges collected for orders?Yes, Shipworks offers a report that shows those values. You can email their Support team and ask to have access to the Shipping Cost Comparison report within your Shipworks account.
Page last updated: Fri, 05/29/2009 - 13:59
If I already have a Shipworks account and am new to ChannelAdvisor, can I use the same Shipworks account?You can use the same Shipworks account by adding a new Store within your existing account. Be aware that Shipworks will bill your new Store separately from your existing Store installation.
Page last updated: Fri, 05/29/2009 - 13:59
Can I use the same Shipworks account if I have distribution centers in multiple locations?Your Shipworks account is driven by a database hosted on your networks, so as long as each of your distribution centers has access to that database, then you can share the same Shipworks account.
Page last updated: Fri, 05/29/2009 - 13:56
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