An invoice will not be canceled when a dispute is created for it. You can set up your automatic invoice cancellation settings to cancel your incomplete sales after a specified amount of time.

To erase all of your item level shipping rates, go to your Inventory > Products > All Products view and select all of the items within one of your classes, then click the "Item Shipping&quo

Order Download:

- Invoice Number
- Payment Type
- Shipping First/Last
- Shipping Company
- Shipping Address Line 1
- Shipping Address Line 2
- Shipping City
- Shipping State
- Shipping Country
- Ship

ShipWorks allows you to specify defaults for UPS/FedEx for dimensional weights. The user can override these at any time.

ShipWorks does not support printing a UPS return label. You have to do this from Worldship or the UPS Tools on the Web.

ChannelAdvisor Marketplaces does not automatically withdraw eBay UPI (UnPaid Items) disputes once the customer submits payment. You have to manually withdraw the dispute from your eBay account.

In the Sales > Orders/Transactions > All Sales view, you will be able to get a list of buyer email addresses who have agreed to be on your mailing list.

The "Descriptor" on the credit card statement identifies the merchant of record for a specific transaction.

The buyer can remove Basic Webstore items on the last page of checkout.

In order for invoices to be created from a ChannelAdvisor store, the buyer must complete checkout.