Sales

How do I contact PayPal to disable the PayPal Superblock (PFEI Block)?

The PayPal Superblock (PFEI block) should not be used effective 12/6/2010 and should be removed from any account that previously used it.

The PayPal Superblock (PFEI block) is known to prevent a buye

How can I configure my account to use the new One-Page eBay Checkout?

The new One-Page eBay Checkout is now available for any sellers that would like to use it.

Does the one-page checkout support manual credit card processing?

No, there are no plans to support manual credit card processing for the new one-page checkout at this time.

Why aren't the Bank Transfer or Money Order payment methods showing on my eBay customers' checkouts?

eBay only allows Credit Card and PayPal as payment options. All other payment options you may have enabled including check, money orders, purchase orders, etc are hidden for eBay orders.

Why aren't my PayPal orders showing the buyer's billing address?

As is PayPal's standard practice, they do not share buyers' billing information with ChannelAdvisor when sending us order information. This is one of the ways they keep buyer information safe.

Why is my buyer receiving a Shipping Rate Configuration Error in checkout?

Why is my buyer receiving a Shipping Rate Configuration Error in checkout?

This error can come up for different reasons.

What are some of the differences between the old checkout and the new one-page checkout?

1) The Look
The look and feel of the new checkout is different, more streamlined, and has more prominent eBay-branding.
http://ssc.ChannelAdvisor.com/new-one-page-ebay-checkout

2) Promotions
In old c

Managing Orders and Invoices Via Checkout Report

After the Checkout has been completed, you will need to ship your products to the buyer.

After the Checkout has been completed, you will need to ship your products to the buyer.

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How do I extend the life of an order in the All Sales View past 4 months?

By default, orders in the ChannelAdvisor All Sales view expire after 4 months after the most recent update of one of the below fields.

What PayPal Website Payments Pro Credit Card AVS Codes are automatically failed by CA Complete?

By default CA Complete will automatically fail any credit card transactions processed by PayPal Website Payments Pro which are returned with any one of the following AVS codes:

B - International Addr