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Step 8: Overstock - How to process Overstock Returns

ChannelAdvisor can send a Returns Acknowledgement to Overstock via the API.

To acknowledge a return of a product purchased at Overstock Shopping and returned to the merchant's warehouse, you need to do the following:

  1. From the All Sales view, select "View Details" on an individual order on the All Sales view in Complete
  2. Select "Edit" to the right of the order in the Current Invoice Summary section
  3. Indicate the returned quantity of the product in the "Qty" field
  4. Check "Restock quantity ..." if appropriate
  5. Select the "Process" button.  When you do this, ChannelAdvisor will sent the return information back to Overstock.

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