Overstock - How It Works

Overstock Setup Process

• Merchant applies and signs partnership agreement
• Defines role of "Fulfillment Partner" with strict rules. Overstock Shopping owns the customer, no marketing allowed
• Partner proposes products to Overstock's Category Buyer
• Complete standard Partner Offer Spreadsheet with products that may be a good fit for Overstock and that are aggressively priced
• Negotiation occurs via spreadsheet (Overstock makes counter offer)
• "Cost" includes both revenue for product and basic shipping
• Merchant submits approved SKUs to Overstock
• Overstock vets products to ensure consistency and good buying experience (product description, images, etc.)
• Product is launched on main site (3-7 business days)

• Overstock manages the entire buyer-facing sale process
• Overstock Shopping checkout (confirms order, payment and shipping)
• Buyer interacts with Overstock Shopping on product, returns and other inquiries
• New orders are communicated to the merchant
• Basic fulfillment data (buyer's name & shipping address)
• Overstock owns the customer - no branding on boxes or packing slips
• No email, phone number, billing address or payment information
• Products must be shipped and tracking information provided to within 48 hours
• "No Questions Asked" buyer care
• Overstock closely measures customer satisfaction
• Comprehensive returns policy (product back to Overstock if it can be resold or to merchant for repair, exchange or refund)

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