Since the problem occured (no items listed in the store), the only improvement I have noticed is that we now have for example 1 item listed in the Nokia store category (far from the ~30 that should be). This is also the same for a few other categories. So it is far from complete, and I wouldn't really say it is improving at the moment.
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Yes we have the same issue with our store. CA are looking into it I believe.
Yes this is in the process of being resolved.
Your stores are currently reindexing.
Thanks Rick.
How long until the problem is resolved? This has killed our sales.
Hi Anthony,
I don't have an ETA at the moment, but am in communication with engineers who are actively working on a resolution.
I will try to keep you updated.
I have an engineer asking for verification that the problem has improved for your stores.
Can you help with any information?
Thanks.
I can confirm now that we have at most 1 item now displaying properly in some of our categories.
Would you mind being more specific?
Improving? Not improving? Complete? Incomplete?
Since the problem occured (no items listed in the store), the only improvement I have noticed is that we now have for example 1 item listed in the Nokia store category (far from the ~30 that should be). This is also the same for a few other categories. So it is far from complete, and I wouldn't really say it is improving at the moment.
Seems fixed now.
Thanks.