Bulk removing products from Amazon
Tue, 06/26/2012 - 11:26
Given that CA support cases are not being at all helpful, hoping the forum will be.
We have removed a lot of products from our system and need to take them off of CA and thus Amazon to do this we've been told to do the following steps
1 - I upload a spreadsheet to remove the Amazon label from the listing, this is fine and removes the label and takes the format:
Inventory Number Labels
5157-001-bk -Amazon Seller Central - UK
5157-001-bk15 -Amazon Seller Central - UK
5157-001-bk20 -Amazon Seller Central - UK
5157-001-bk25 -Amazon Seller Central - UK
5157-001-bk30 -Amazon Seller Central - UK
This works and removes the label selected, the product still appears in Amazon
2 - Upload a Bulk Action delete sheet to remove the product, this errors and complains the products are still listed:
CA reports the error "On item 1: The specified action (DELETESKU) cannot be performed on the specified SKU (5157-001-bk) because the item is currently listed on a channel"
3 - I upload a speadsheet to remove the All Product label from the product, this is fine and removes the label
4 - I try the delete again listing bulk action and get the same errors
5 - I try the bulk action for Withdraw listing and get:
"An error occurred while withdrawing one or more of your ads from a marketplace. It is possible that the ad was not live when the withdrawal occurred."
6 - I try the delete again and get the usual errors for deletion.
7 - I wait for a hour or so, try the delete again and this time it deletes some of the lines but not all
8 - Wait another 30 mins try the delete again and it finally removes all from CA
At all points and currently it's still in Amazon, whats going on!
It's removing the label and not deleting the product eventually, is there a delay between the two and why oh why doesnt it delete it from Amazon!
I've 2,000 lines to remove and cant afford to have to check each line to make sure CA is doing what it's supposed to, at the moment it's not removing 5 products.
Any help appreciated.