Can't refund paypal payment pro credit card payments

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Andy R Sollofe
User offline. Last seen 21 hours 31 min ago.

When a customer uses a credit card to pay for an ebay transaction we are often unable to issue a refund directly from CA. I get the following message

Month and/or Year of expiration date is 0, no charge back is allowed.



See order   24904224 for an example

I have to login to paypal - find the transaction and then manually refund it from there

Regular paypal works fine

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Marshall Smith
ChannelAdvisor Employee
Marshall Smith's picture
User offline. Last seen 1 day 21 hours ago.
RE: Can't refund paypal payment pro credit card payments

Refunds using the Integrated Merchant Credit Card option at eBay are not currently supported, so you will have to go through that process to issue a refund.  It's something we've looked into, but based on the extremely small usage of the functionality and a number of other projects we have on the schedule, I don't see any changes there anytime soon.

Andy Waruszewski
User offline. Last seen 1 week 6 days ago.
RE: Can't refund paypal payment pro credit card payments

We are running into this issue as well.  When you have a lot of returns, this process starts to take up a lot of time...

Marshall Smith
ChannelAdvisor Employee
Marshall Smith's picture
User offline. Last seen 1 day 21 hours ago.
RE: Can't refund paypal payment pro credit card payments

Do you really have that many people paying using the credit card option on eBay checkouts?  Using the credit cards through the CA checkout would be supported just fine, so we'd only be talking about the credit cards on eBay checkout.  When I look at the big picture of transactions, nearly everything is PayPal-based, and since a buyer can use a credit card in the PayPal process for checkout there doesn't seem to be much value in offering the other option.  (The eBay buyer experience is also quite poor compared to the PayPal flow, so that would be one of my main reasons to avoid it.)

Andy R Sollofe
User offline. Last seen 21 hours 31 min ago.
RE: Can't refund paypal payment pro credit card payments

 We do get quite a few ebay customers who use just a credit card - enough that we still keep it as a payment option for eBay

Andy Waruszewski
User offline. Last seen 1 week 6 days ago.
RE: Can't refund paypal payment pro credit card payments

We get on average one a day that we have to fix like this.  Granted it's not a lot, but hunting through paypal's horrible website for these individual orders is frustrating and time consuming.

EDIT:  Out of curiousity, I just ran a report to see what % of our ebay sales are Credit cards vs Paypal and for the last 30 days it's 6.01% CC to Paypal's 93.99%