Amazon Shipping Date Violation User Error or CA glitch?
Tue, 04/03/2012 - 19:34
He states, the reason for this duplicated effort on his part, is that he can print his postage labels in Amazon and can't in CA, when he prints postage in Amazon , then Amazon considers it shipped. .Since Amazon doesn't echo back that information to CA, he later has to update the CA orders with the tracking and ship date info. He goes into the invoice details and edits the date shipped but as I said prior, he doesn't update CA until many days later.
For example, the product sales on the 1st of March, he creates the postage label on the 3rd of March in Amazon and ships (amazon considers it shipped as soon as he creates label) but he doesn't go into CA until the 10th of March to update the record that it's been shipped. On the 10th, he updates the record in CA by editing the ship date to the 3rd of March and assumes that all is good to go. Well, the feed goes out on the 10th and I believe it overrides his Amazon ship date information. I'm not sure if CA is giving Amazon the feed date of the 10th rather than the ship date that he edited in CA invoice details. Or is it Amazon that grabs the feed date and not the edited date.
I'm really guessing as to what could be happening.