Can I Disable AVS Checks?
Wed, 10/21/2009 - 21:59
We're getting a decent number of failed credit card transactions because people either don't have the right billing address or mess up on the CVV. This results in an added burden to our customer service staff and also leads to quite a large percentage of abandoned carts. Our average sale is only $37.55 and the rate of fraud is quite low. We end up processing as many failed transactions as possible manually. Most of them go through fine and most of the ones that go through do not have chargeback problems.
We use PayPal Website Payment Pro. I've disabled ALL fraud checks on PayPal Website Payment Pro. I'm able to enter only a credit card number and expiration date. No CVV, no billing address. But ChannelAdvisor checkout continues to require that information and forsome reason certain transactions fail if they go through CA checkout, but succeed if done manually on PayPal's virtual terminal. Why is this? How can I get CA to not send AVS and CVV checks to PayPal?