Child pictures not showing on an eBay Variation listing when having a different attribute other than colour.

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Kamran Sattar
User offline. Last seen 1 week 2 days ago.

 Hi,

I am having an issue with some of my ebay variation listings.

We have over 100'000 sku's in stock and some sku's need to be listed as variations on eBay. The issue is that we are listing some products as an variation and choosing "Country" for the variation relationship. When we list this way the child images of all of the skus are not showing on the eBay variation listing. Pls see item numbers 130677978452, 110857538114 on eBay.co.uk. When we choose "colour" as an variation relationship then all of the child images are shown for each sku. Pls see item number 140736479117 on ebay.co.uk. The issue is that if we choose "colour" as an variation relationship for all of our variation listings even if it is not the right relationship then it will just confuse customers which may result in loss of sales.

I am fustrated that this issue is with ChannelAdvisor and does not occur on esellerpro and on eBay.co.uk. I have revised the listing 130677978452 on ebay and am able to attach the child pictures which means ebay allows us to have any variation relationship we want. Pls see pic. http://d3d71ba2asa5oz.cloudfront.net/72001144/images/variation%20relationship.jpg 

Help is much appreciated in this matter.

Thanks.
Kamran.
Bpsalesdirect

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Marshall Smith
ChannelAdvisor Employee
Marshall Smith's picture
User offline. Last seen 19 hours 50 min ago.
RE: Child pictures not showing on an eBay Variation listing ...

Put in a request with support and we can adjust that for you so it'll automatically process using whichever item specific option you want.  We find that the color/colour/shade options in the automatic processing work for 99% of users, so we've tried to make it easy and automatic for people rather than forcing a lot of additional questions on you when usually we can figure it out and do it automatically.  Since we know there are exception cases, that's why we have this method to modify some of your account settings through the support team without imposing that additional work on all of the other users.

Kamran Sattar
User offline. Last seen 1 week 2 days ago.
RE: Child pictures not showing on an eBay Variation listing ...

 Hi Marshall,

Thank you very much for the reply.

Please see reply from support. I am now totally confused.

Thank you for the response. However this is the eBay automatically revise function which allows you to select a number of items live on the marketplace and change the currently open listing information at that marketplace.

This can be enabled under Marketplaces > eBay > Settings > and clicking on the edit link beside Listings and under the Revise Listings you would select the box for "Enable automatic inventory synchronization with open eBay listings".

However you still require to pass the attribute of Color otherwise the Parent SKU image specified in the Picture URL field noted on the Posting Template will be passed to eBay. eBay will only show a different image for each color.

This is one of the exception cases that is stated in the SSC

Again this is a restriction that eBay has in place.

I do hope this clarifies your issue however I will certainly assist you further if you have any further questions on this.

Kamran Sattar
User offline. Last seen 1 week 2 days ago.
RE: Child pictures not showing on an eBay Variation listing ...

 Hi Marshall,

This issue is now rectified and I understand now how we should list variations with different attributes. Basically we should have colour with character if we are using character as an attribute and we want the child images to show. Please have a look at item number 110865720534 on ebay.co.uk.
 
I would like to say a big THANK YOU for the support from ChannelAdvisor team as this issue is resolved in a very professional and timely manner. We have chosen the right software partner to work with.
 
Regards,
Kamran Sattar
Marshall Smith
ChannelAdvisor Employee
Marshall Smith's picture
User offline. Last seen 19 hours 50 min ago.
RE: Child pictures not showing on an eBay Variation listing ...

You can always use Color/Colour or Shade to do that.  In addition, if you contact support we also have the capability to use an alternate value, such as your "Character" selection option.  As you've already gotten this to work for your situation there's no need to change it any more, but I just wanted to make sure anyone else that's reading this later knows about that additional option.