eBay listing Gallery Image Erroring

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Jennifer Cerar
User offline. Last seen 10 hours 30 min ago.

We have gotten over 100 errors today regarding the gallery image not being uploaded with our eBay listings. It's still uploading the image and it can be seen on the listing but the gallery image is failing. Is anyone else experiancing this today? If so, do you know how to fix it? Thanks.

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Andy R Sollofe
User offline. Last seen 14 hours 5 min ago.
RE: eBay listing Gallery Image Erroring

We have also received some of these errors today

Bill Ratajczak
Bill Ratajczak's picture
User offline. Last seen 47 weeks 1 day ago.
RE: eBay listing Gallery Image Erroring

I've gotten a bunch of these errors today too. I go to eBay and revise the item and upload the there. Seems to be the easiest way.
I think eBay image servers have a problem. This will happen every 3-4 months.

Marshall Smith
ChannelAdvisor Employee
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User offline. Last seen 3 days 11 hours ago.
RE: eBay listing Gallery Image Erroring

Sometimes eBay has an issue processing the images and those alerts are the result.  I heard of the issue from several people today, so you're not the only one.  Usually they identify it pretty quickly and can get it resolved, but in order to correct your item (which they've already attempted and given up processing) you'll need to go through those steps to "resubmit" the gallery image so they process it again and create the thumbnail for search results.