I am trying to upload my ad templates to eBay. I am being thrown the following error and I don't understand why. I am concerened that if I use the http url for my images that they will not populate properly or consistently as we have had issues with this in other mediums in the past. Can CA pass the https to an http. What do others do when encountering this issue?
Error reads as follows:
eBay responded with the message:
Code: 10123
Short Message: Invalid Picture URL.
Long Message: Picture URL has no valid protocol - http or ftp
Code: 10078
Short Message: Invalid Gallery URL.
Long Message: Gallery URL has no valid protocol - http or ftp
Thanks,
Ryan
Ryan,
Please open a support case for our team to help investigate your specific scenario.
Thank you,
Jennifer
I've seen HTTPS work in the past, but that doesn't mean that eBay continues to accept them. It's also possible you have a typo in your value and it's not a properly constructed URL for eBay to process. We'll be able to figure out exactly what's going on when you open a support case, but the most likely scenario is that you have something slightly off in the URL value and so eBay can't understand it to process the image. If it was a well-formed URL that they couldn't process to get the image, we'd get a successful listing but a broken image on the eBay item page.
Hello All,
I was just getting ready to post a problem we've been having and I saw this thread, I think Marshall's last statement might be the issue I'm having. For as long as I can remember when we list multiple products from our CA software to ebay, we have a handful or more listings that the image is in the image chooser in the body of the listing, but it doesn't show up in the ebay thumbnail which creates a gallery image issue notification from ebay. When I list, it seems if I only list 100 at a time (rather than 500) a lot more listing are successful, so I carefully schedule pages of just 100 items to list every ten minutes. and it seems to reduce but not resolve this issue. When this image problem happens it cost me money each time to correct it because the only way I can correct is to withdraw the listing and relist it, and then the image shows up. I could do it free from ebay I suppose but not a good choice.
When I load my spread sheet I load like this
ITEMIMAGEURL1=4116__1.jpg,ITEMIMAGEURL2=4116__2.jpg
When download from CA it looks like this
ITEMIMAGEURL1=http://d3d71ba2asa5oz.cloudfront.net/53000508/images/4116__1.jpg,ITEMIMAGEURL2=http://d3d71ba2asa5oz.cloudfront.net/53000508/images/4116__2.jpg
Does anyone know what's causing the problem. Thanks A Bunch!! Brenda
There shouldn't be any issue there with those image URLs or with any of the volume of listings. We have people sending thousands of listings at a time without problems getting eBay to process the images.
The URL you see is the image hosting system we use to make sure your images are always available and are quickly served to eBay or any shopper that might be looking at your listings. The URL might look a little weird, but it's an online service that's very efficient at making sure your images are quickly distributed to anyone that's requesting them to make sure they get the image.
I'm not sure why eBay would be having issues processing gallery images for you. They've done quite a bit of changes to the image system over the last few years, so if it's been a while since you tried a larger volume of listings at once you might want to try that again. I know there are sporadic intermittent issues that come up there, but I've not seen any persistent ones like you're describing with your submissions.