Unfortunately there is not a way to trigger it based on where the shipping address it. We would like to see this changed though.

What you can do though is edit your Invoice HTML and remove the "Tax" template tag. We have done this as well as just adding our VAT registration details at the bottom of the invoice and state that VAT is paid where applicable. We've had nobody mention anything since this change.

Thanks for the reply Steven.
Will remove the VAT breakdown along with the other suggestion now.. If it's not already there, I will post a message on Think Tank.

Out of interest, how do you go about tackling the international sales on your vat return.

Although we're charging the vat to the customers, we don't have to be paying this vat to the taxman?

I have not setup our account system, but I know we use the ca sage accounting report, but our account lady is always complaining about it, saying it doesnt give enough information e.g. we can't find any report which accounts for paypal refunds made in transaction processing.

Just wondered how you did it? do you use ChannelAdvisor reports + sage, if so which report do you use?

Our accounting system we use is called "Tracy" ;)

I don't know why your accountant would be complaining about information not being provided in a checkout report for getting VAT back. Perhaps it's just the returns problem you mentioned (explained that next). I would think that as long as it shows the shipping destination country (which it does), that woulud be sufficient to get VAT back. We've been fine using that to get it back.

As for the refunds, you have to go to paypal to get that report. Quite simple in the Search from PayPal. Just look for all monies going out of your account and compare that to your order reports from CA.

We are using the reports that you can find (In the new skin menu logic)

Sales -> Order Transactions -> Checkout Reports

We also have the same 'Tracy' accounting system and I have taken over some of her duties in house and can explain what she does to obtain VAT figures and the nuances of the checkout reports.

It's too boring for here but you can email me:

liz 'at' kidsontalks.com

Hi, I was just wondering if anybody replied to you regarding this issue. We are also based in the EU and normaly should not charge VAT to all customers who purchase outside the EU, which in fact can be an attractive point for all our International customers.
Best Regards,

The best way not to confuse international customers is to use an all in price and use your accountant to work out the VAT. VAT can be troublesome on eBay. ChannelAdvisor can not exclude tax only include it. You will have some customers wanting to claim the VAT back but most will not. This is something that does really need to change for CA Europe.

Thanks

Liz@kidsontalks.com

To all ChannelAdvisor Users.
 

We have discovered CA Reporting and invoices are not Calculating VAT after discounts or additions have been applied. So if you add a discount to an order please be careful when sending the invoice out because the VAT element will be calculated incorrectly and can not be presented as a Legal VAT Invoice.
 

What’s more worrying to me is the reporting side of things. If you are like many people who use CA reporting for VAT calculations and accounting be very careful because you cold end up giving the VAT man much more or less then you should.
 

I have opened a case but CA after more then a week came back with the below:
Currently it is not possible to apply a promotion before tax is applied to an order. If you would like to see this added as an enhancement please feel free to click on the "Feedback" link in the top right of the application as this will create a request for your enhancement to be created in the system which our developers will review.
 

This is totally unacceptable as its breaking UK VAT Laws. God, even eBay invoices can properly calculate VAT. I wouldn’t be paying £300 PM plus commissions if I was happy with eBay!
 

Come on Channel Advisot Get off the Pot and stop making excuses!
 

Hope this information has been useful to all CA Users.
 

Regards
 

Ryan

RYAN

WE ARE FUMING WITH CA's TERRIBLE VAT FUNCTIONALITY

Some of our EU customers are exempt from VAT as they have a EU registration number. We have explained to CA about 10 times that it is UK LAW to provide the correct invoice showing 0% tax for certain EU customers, but they just don't get it. "CA There are different laws outside the USA that you need to abide by".

CA must make "the tax box" editable so we the seller can enter the desired tax rate whether 0% or 17.5% based on the customer at that point of sale

We predict that nearly every single seller using CA in the UK is vat registered so there must be many business to business transactions that need to be zero rated manually. Because CA have not made the VAT/ TAX box editable it means we have to spend time manually creating HTML invoices, which we should not have to do!

King