Hi Rebecca,

Yes I have done that, but dont see any options other than to save it. I cannot see where I go or what I do to impliment the application !

We are already CA customers.

Kind regards
Michael
www.salemhouse.co.uk

Hi Scot,

yes we will be there, thank you.

Kind regards
Michael
www.salemhouse.co.uk

can we have a guide and help on setting up the CRM connector. 
The webinar was good, but now we need some help getting the settings right.

The developer of CA CRM - CloudConversion shows a quickstart introduction here:
http://www.cloudconversion.com/ecommsource/QuickStart.html

I think it's better that CA can also do some technical support job in SSC or right here in the forum.

1. Login to your Salesforce.com Account.
2. Select the"ChannelAdvisor Complete CRM" application in the top-right drop down.
3. Click on the "ChannelAdvisor Settings" tab and click the "New" button.
4. Enter your ChannelAdvisor APID (which is the 8 digit number at the end of your CA URLs) and set the "Init Count" to "120".
5. Click the "Save" button and then the "Request API Access" button.
6. Login to your ChannelAdvisor account and and approve the API access (under the account authorizations section).
7. On the ChannelAdvisor Setting, click the "Get API Token" button.

Great news!  ChannelAdvisor is releasing a new version of their API on August 11th, which will include some very nice enhancements.  We're most excited about the new Order Notes and Transaction flags, since our customers have been asking for this since day 1.  So, very soon after the CA release, Salesforce users will now have the ability to get order notes/flags from your CA accounts and also add order notes/flags to CA from Salesforce (in single or bulk).  We're also looking into providing some automatic Case creation features based on the status of these transaction flags.

When it's available, we will post this new version of the CRM Connector and the installation instructions here, as well as update the free trial to automatically include it.

If you have any questions or ideas for improvement, please let us know at success@cloudconversion.com.

Thanks,
Jon

 I just want to take some time out to tell you my story....

I run Tackle Discounts http://stores.ebay.co.uk/TACKLEDISCOUNTS-ultimate-value which is the largest seller of Fishing Tackle in Europe on Ebay.  The business started about 5 years ago and we now send out over 1000 parcels per week.

Last year sometime we came to the conclusion that we needed something a little more sophisticated than CA to take our business to the next level.  After speaking to James Scott, the head of CA in the UK, he persuaded me to hold off and wait for a new exciting development that was coming to ChannelAdvisor customers.  

Time passed and life went on much the same as usual, until I got a phone call from CA's London offices to say could I come in and meet up with a chap named Jon who wanted to meet people interested in using this new Sales Force Connecter software.

If I was to say this meeting changed my life - I would not be exagerating!  I mean... it really did!

If customer management and emails are driving you mad (Ebay users specifically) then this will make a huge difference.  For the first time, multiple members of staff can now answer emails with all the information required on one screen.  What's more, that customer will then be assigned automatically to the staff member that answered the original email.  In terms of giving the customer the best service, this is imperative.

After a few weeks I am now beginning to fully get to grips with the software (which is huge) and am now beginning to get a lot of the benefits.  Firstly I have reduced my staff by 3 saving the company a fortune, but more importantly I am now able to offer our 1000's of customers the service they deserve.  

What's more, Jon seems to be developing new features every few days and so things are only going to get better.

Some of the features already being used (or near development)

• New Flag/ Order note integration
• Order generation from within Sales Force (CA's version lacks the complexity required)
• Very sophisticated Mail Shot and Marketing features.
• Improved version of Best Offers management for Ebay users

If you are looking for some CRM (Customer relations Management) software and are already using ChannelAdvisor, then I beg you to sign up.  You will not regret it one bit.

HI,

Just wondering if there is prerecorded webinar?  Can I have the URL for this?

James

.

 I just started the free trial and want to know how to use CRM.  Any documentation available?

Thanks,
Billy.

Have now been with Cloud Conversion for more than 8 months. It has made a big difference to the way customer care is conducted adding efficiency.

Thanks