For various reasons, an invoice can be imported from eBay without the payment information. Previously you needed to contact Support to re-scan an invoice against eBay's information, but now this feature is now available through the UI.
- In All Sales view, locate the order that was not updated to show the correct payment status.
- Click on "View Details" to view the invoice information.
- Hit the "Update From eBay" button to start the re-scan process for that invoice. (You will need to be viewing this page in the new format to see this button.)
The checkout for the order must still be open for this order reconciliation to work. Also, please note that this method can only be used for individual invoices at this time, and not in bulk.