How To

Access Your Invoices and Payment Options

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You may now access your ChannelAdvisor invoices and payment settings through the ChannelAdvisor Customer Center (CCC). Using this new system, you will be able to generate statements for your account at any time. You may also check your account status and print or reprint all open and past invoices on demand.

To access the CCC, use your ChannelAdvisor credentials to log into the Platform User Interface. (If you do not have platform credentials, please ask an administrator at your organization to create one for you , following these instructions.)

 

Accessing the CCC


  1. Navigate to My Account > Account Settings in your ChannelAdvisor account and check to see if the menu option Invoices and Payments appears under the My Account menu as shown below.

    Invoices and Payments Menu

  2. If you cannot see the Invoices and Payments menu option, you will need to enable access to it from the Edit User page. To enable a user for invoice access, go to My Account > Permissions > Manage Users as shown below.

    Manage Users Menu

  3. Search for the user, then click on the username. This will take you to the Edit User screen. Checkmark the Invoice Access option as shown below.

    Edit User

  4. Once your username has been configured for invoice access, you will see the link to Invoices and Payments under the My Account menu. Important: Because of caching, it may take up to 15 minutes for the Invoices and Payments menu option to appear. When you click the menu option, you will navigate to the ChannelAdvisor Customer Center.

    ChannelAdvisor Customer Center

Visit our new Community site! The SSC is no longer updated. If you have bookmarked this page, click on the banner below – this will lead you to the corresponding page in the Community. Then, you can use the Star to save it there to show in the new ‘My Support Center’, in your Favourite Articles section. Use the search bar to find any other topics you're interested in.

Visit our New Community!



You may now access your ChannelAdvisor invoices and payment settings through the ChannelAdvisor Customer Center (CCC). Using this new system, you will be able to generate statements for your account at any time. You may also check your account status and print or reprint all open and past invoices on demand.

To access the CCC, use your ChannelAdvisor credentials to log into the Platform User Interface. (If you do not have platform credentials, please ask an administrator at your organization to create one for you , following these instructions.)

 

Accessing the CCC


  1. Navigate to My Account > Account Settings in your ChannelAdvisor account and check to see if the menu option Invoices and Payments appears under the My Account menu as shown below.

    Invoices and Payments Menu

  2. If you cannot see the Invoices and Payments menu option, you will need to enable access to it from the Edit User page. To enable a user for invoice access, go to My Account > Permissions > Manage Users as shown below.

    Manage Users Menu

  3. Search for the user, then click on the username. This will take you to the Edit User screen. Checkmark the Invoice Access option as shown below.

    Edit User

  4. Once your username has been configured for invoice access, you will see the link to Invoices and Payments under the My Account menu. Important: Because of caching, it may take up to 15 minutes for the Invoices and Payments menu option to appear. When you click the menu option, you will navigate to the ChannelAdvisor Customer Center.

    ChannelAdvisor Customer Center

Manage Users Menu Customer Center Invoice Menu Edit User
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Previous Comments


Does not work.

I keep getting emails to update payments though this site.  

I login and go through these steps and it does not work.  

Just end up in an endless loop back to this SSC page.  

Thu, 01/12/2017 - 16:35 - Joel Parrish

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