How To

Common Amazon Errors

Errors may be incurred when using Amazon to list your products or reprice your products, perhaps due to incorrect product data or mapping, or not meeting Amazon's listing criteria.

The following is a list of common errors encountered in the Marketplace > Amazon > Product Status > Errors view. For more information on this view, refer to the Product Overview Page help.

 

Tasks to Complete


  1. View your Amazon product errors by navigating to Marketplace > Amazon > Product Status , and click on the Errors button.
  2. Reference the table below for information on how to resolve the error. Often, the error text will tell you how to resolve the error.

 

Event
Common Causes
How to Resolve
Category not AuthorizedUnable to successfully send product data to Amazon because you are not authorized to list products in this category.An error occurred for the SKU and Amazon indicated that the product may be in an unknown product line or category, a product line/category that does not allow the creation of new products or a product line/category which requires approval. See Seller Central's Categories Requiring Approval or contact Amazon Seller Support.
Child Product is not RecognizedThere was a problem with the Variation Theme or variation data on a child product.To resolve, please make sure: (1) The child SKU value is correct and that it has a Parentage value of "child". (2) All children for parent SKU have data for the Variation Theme as well as the corresponding variation fields (ie Size) are appropriate for your Variation Theme. (3) The variation values must be unique. ie, If your Variation Theme is Size, you cannot have two products with a Size of "Large" for the same parent item. (4) If you are no longer selling child SKU you can delete it in Seller Central to prevent this error. (5) If you are using an Amazon WebStore, this error can occur if you are using a Variation Theme that is not supported.
Image Association ErrorAmazon can not associate the image with a product due to another error on the product.An image for the SKU could not be associated with the product on Amazon because the product does not exist. This error occurs when Amazon is unable to create the product because there is likely another error which has prevented your product from being successfully added to the Amazon catalog. To resolve, please make sure that you do not have any other errors for this SKU.
Insufficient Variation DataThe product data provided was insufficient for creating a parent/child variation relationship.The parent/child relationship for your SKU could not be created on Amazon because your variation data is insufficient. Please make sure: (1) Your parent SKU does not have errors, (2) You are sending a Variation Theme value for both the parent and child, (3) Child items contain the variation data that corresponds to the Variation Theme you indicated (for example, if you are using a theme of Size your child item must provide a value for Size and that value must be unique for all children under the parent) and (4) The values sent for the variation data (eg. Size) are appropriate valid values.
Invalid Amazon Product IDProduct ID provided does not match an existing product ID on AmazonCheck the value you are using for Product ID (UPC, EAN) and make sure it is valid on Amazon.
Invalid Image Aspect RatioAspect ratio is wider or taller then 10:1Square off your image to at least 10:1.
Invalid Image SizeImage is too largeSee comments in error message for specifics on how small an image needs to be.
Invalid Image URLImage URL does not resolveCheck your image for a valid URL.
Invalid LengthField is not the appropriate lengthCheck length rules and correct as needed.
Invalid Parent/Child RelationshipYou cannot change parent/child relationship for an existing product.The SKU could not be made a child item to the given parent item on Amazon because this child item is already associated to another parent item. This can happen if you changed the parent SKU that your child SKU was assigned to. If you are no longer using the old parent SKU you should delete it in Amazon Seller Central directly.
Invalid Product AttributeUnable to send product data to Amazon because an attribute does not match the list of Valid Values.Please review your product data and the Item Classification Guide or Valid Values list from Amazon Seller Central for this SKU's category.
Invalid Number of DigitsField contains an incorrect number of digits.Examine and correct the number of digits.
Invalid Type ErrorField contains invalid characters, for example letters in a numeric field, etc.Check inventory value for invalid formatting.
Invalid ValueField contains a value that does not match the list of acceptable valuesMake sure inventory value matches the list of possible values.
Invalid Value Due to FormatField does not match required pattern.Check pattern matching rules and fix as needed.
Invalid Value Due to WhitespaceField has too much whitespaceRemove extraneous line feeds, tabs, carriage returns, or extra white space. Or apply a business rule to do so.
Invalid Variation DataThe variation data for this product does not match the existing product variation data on Amazon.Check your variation data against what Amazon expects in its Valid Values list for your category and product type.
Not Enough QuantityProduct does not have enough quantity available to allocate to marketplace.Add more quantity if available, change your quantity allocation rules if desired, or dismiss until you get more quantity on hand.
Parent SKU Not RecognizedThe parent SKU could not be found on Amazon.This error occurs when the parent SKU has not been set up properly as a parent.To resolve, (1) Resolve any other errors for the parent SKU, (2) Check that you used the right SKU for the parent SKU, (3) Ensure the parent SKU has a Parentage value of "parent" (4) If the SKU used to be used for a parent item you will need to delete it from Amazon Seller Central directly.
Pre-scan Results for AmazonChannelAdvisor has suggested values for commonly used Amazon fields.Utilize the pre-scan resolution user interface (linked from the error) to accept, edit or decline suggestions.
Product Already ExistsUnable to create new product on Amazon because it matches an existing item.Amazon has determined that you already have a product similar to "Fit6" in your Amazon catalog and is unable to create a new product for the SKU. Please make sure (1) The Amazon Product ID is unique for each of your products, (2) That you are submitting a sufficient amount of product data to distinguish this product from another similar product, (3) That if you previously used this SKU for another product that you are no longer selling, please delete the old product SKU from Seller Central.
Product Matching ErrorYour product seems to correspond to one or more products in the Amazon catalog but some information does not match.While trying to match your product to a product in the Amazon catalog, Amazon returned an error to indicate that it could not find an exact match. The error will outline which attributes of your product (e.g. size, color) do not match exactly. If your product is the same as one of the suggested ASINs, please modify your product data to reflect the suggested Amazon catalog values. If your product is different than the ASIN, please check that the Product ID is correct. To resolve the issue, you may use the Product Matching Error Resolution screen to indicate which Amazon product your product should be matched to.
Product ID Not Found on AmazonProduct ID provided does not match an existing product ID on AmazonCheck the value you are using for Product ID (UPC, EAN) and make sure it is valid on Amazon.
Required Field MissingMarketplace requires data for a specific field which was not providedProvide the necessary data for that missing field. Check your template to make sure data is mapped over properly.
SKU Does Not ExistAttempting to update a product based on a SKU that is not yet registered with Seller Central.Amazon was unable to update the product data for  because the SKU does not exist in the Amazon catalog. There are likely other errors associated with this SKU that block the successful addition of this SKU to the Amazon catalog. Please check for other errors with this SKU. If you receive this error after trying to re-create a deleted SKU, please wait for 24 hours from the time you deleted the SKU before you attempt to re-create the SKU.
Unable to Download ImageAmazon was unable to process an image for this product.One of your images for SKU could not be downloaded by Amazon from the URL provided. Please check all images for this product to ensure they resolve correctly. To resolve, you may need to provide a different, valid URL.
Unable to Change ConditionAmazon does not allow changing the condition of a product if the quantity listed is > 0.To change condition you must first zero out any available quantity.
Unable to Send Product Data to AmazonAn Amazon error occurred because your product could not be fully matched to an Amazon catalog product.ChannelAdvisor is unable to send product data to Amazon for a number of reasons. Amazon will generally return a reason in this type of error message. A common cause is that there is an invalid variation relationship because the same SKU was submitted for the parent and the child record.
Unexpected ErrorThis is the general fallback if the system can not determine the type of error.Check inventory for anything out of the ordinary. If nothing obvious, contact ChannelAdvisor support for more help. Please make sure to provide the exact SKU and error message.




Errors may be incurred when using Amazon to list your products or reprice your products, perhaps due to incorrect product data or mapping, or not meeting Amazon's listing criteria.

The following is a list of common errors encountered in the Marketplace > Amazon > Product Status > Errors view. For more information on this view, refer to the Product Overview Page help.

 

Tasks to Complete


  1. View your Amazon product errors by navigating to Marketplace > Amazon > Product Status , and click on the Errors button.
  2. Reference the table below for information on how to resolve the error. Often, the error text will tell you how to resolve the error.

 

Event
Common Causes
How to Resolve
Category not AuthorizedUnable to successfully send product data to Amazon because you are not authorized to list products in this category.An error occurred for the SKU and Amazon indicated that the product may be in an unknown product line or category, a product line/category that does not allow the creation of new products or a product line/category which requires approval. See Seller Central's Categories Requiring Approval or contact Amazon Seller Support.
Child Product is not RecognizedThere was a problem with the Variation Theme or variation data on a child product.To resolve, please make sure: (1) The child SKU value is correct and that it has a Parentage value of "child". (2) All children for parent SKU have data for the Variation Theme as well as the corresponding variation fields (ie Size) are appropriate for your Variation Theme. (3) The variation values must be unique. ie, If your Variation Theme is Size, you cannot have two products with a Size of "Large" for the same parent item. (4) If you are no longer selling child SKU you can delete it in Seller Central to prevent this error. (5) If you are using an Amazon WebStore, this error can occur if you are using a Variation Theme that is not supported.
Image Association ErrorAmazon can not associate the image with a product due to another error on the product.An image for the SKU could not be associated with the product on Amazon because the product does not exist. This error occurs when Amazon is unable to create the product because there is likely another error which has prevented your product from being successfully added to the Amazon catalog. To resolve, please make sure that you do not have any other errors for this SKU.
Insufficient Variation DataThe product data provided was insufficient for creating a parent/child variation relationship.The parent/child relationship for your SKU could not be created on Amazon because your variation data is insufficient. Please make sure: (1) Your parent SKU does not have errors, (2) You are sending a Variation Theme value for both the parent and child, (3) Child items contain the variation data that corresponds to the Variation Theme you indicated (for example, if you are using a theme of Size your child item must provide a value for Size and that value must be unique for all children under the parent) and (4) The values sent for the variation data (eg. Size) are appropriate valid values.
Invalid Amazon Product IDProduct ID provided does not match an existing product ID on AmazonCheck the value you are using for Product ID (UPC, EAN) and make sure it is valid on Amazon.
Invalid Image Aspect RatioAspect ratio is wider or taller then 10:1Square off your image to at least 10:1.
Invalid Image SizeImage is too largeSee comments in error message for specifics on how small an image needs to be.
Invalid Image URLImage URL does not resolveCheck your image for a valid URL.
Invalid LengthField is not the appropriate lengthCheck length rules and correct as needed.
Invalid Parent/Child RelationshipYou cannot change parent/child relationship for an existing product.The SKU could not be made a child item to the given parent item on Amazon because this child item is already associated to another parent item. This can happen if you changed the parent SKU that your child SKU was assigned to. If you are no longer using the old parent SKU you should delete it in Amazon Seller Central directly.
Invalid Product AttributeUnable to send product data to Amazon because an attribute does not match the list of Valid Values.Please review your product data and the Item Classification Guide or Valid Values list from Amazon Seller Central for this SKU's category.
Invalid Number of DigitsField contains an incorrect number of digits.Examine and correct the number of digits.
Invalid Type ErrorField contains invalid characters, for example letters in a numeric field, etc.Check inventory value for invalid formatting.
Invalid ValueField contains a value that does not match the list of acceptable valuesMake sure inventory value matches the list of possible values.
Invalid Value Due to FormatField does not match required pattern.Check pattern matching rules and fix as needed.
Invalid Value Due to WhitespaceField has too much whitespaceRemove extraneous line feeds, tabs, carriage returns, or extra white space. Or apply a business rule to do so.
Invalid Variation DataThe variation data for this product does not match the existing product variation data on Amazon.Check your variation data against what Amazon expects in its Valid Values list for your category and product type.
Not Enough QuantityProduct does not have enough quantity available to allocate to marketplace.Add more quantity if available, change your quantity allocation rules if desired, or dismiss until you get more quantity on hand.
Parent SKU Not RecognizedThe parent SKU could not be found on Amazon.This error occurs when the parent SKU has not been set up properly as a parent.To resolve, (1) Resolve any other errors for the parent SKU, (2) Check that you used the right SKU for the parent SKU, (3) Ensure the parent SKU has a Parentage value of "parent" (4) If the SKU used to be used for a parent item you will need to delete it from Amazon Seller Central directly.
Pre-scan Results for AmazonChannelAdvisor has suggested values for commonly used Amazon fields.Utilize the pre-scan resolution user interface (linked from the error) to accept, edit or decline suggestions.
Product Already ExistsUnable to create new product on Amazon because it matches an existing item.Amazon has determined that you already have a product similar to "Fit6" in your Amazon catalog and is unable to create a new product for the SKU. Please make sure (1) The Amazon Product ID is unique for each of your products, (2) That you are submitting a sufficient amount of product data to distinguish this product from another similar product, (3) That if you previously used this SKU for another product that you are no longer selling, please delete the old product SKU from Seller Central.
Product Matching ErrorYour product seems to correspond to one or more products in the Amazon catalog but some information does not match.While trying to match your product to a product in the Amazon catalog, Amazon returned an error to indicate that it could not find an exact match. The error will outline which attributes of your product (e.g. size, color) do not match exactly. If your product is the same as one of the suggested ASINs, please modify your product data to reflect the suggested Amazon catalog values. If your product is different than the ASIN, please check that the Product ID is correct. To resolve the issue, you may use the Product Matching Error Resolution screen to indicate which Amazon product your product should be matched to.
Product ID Not Found on AmazonProduct ID provided does not match an existing product ID on AmazonCheck the value you are using for Product ID (UPC, EAN) and make sure it is valid on Amazon.
Required Field MissingMarketplace requires data for a specific field which was not providedProvide the necessary data for that missing field. Check your template to make sure data is mapped over properly.
SKU Does Not ExistAttempting to update a product based on a SKU that is not yet registered with Seller Central.Amazon was unable to update the product data for  because the SKU does not exist in the Amazon catalog. There are likely other errors associated with this SKU that block the successful addition of this SKU to the Amazon catalog. Please check for other errors with this SKU. If you receive this error after trying to re-create a deleted SKU, please wait for 24 hours from the time you deleted the SKU before you attempt to re-create the SKU.
Unable to Download ImageAmazon was unable to process an image for this product.One of your images for SKU could not be downloaded by Amazon from the URL provided. Please check all images for this product to ensure they resolve correctly. To resolve, you may need to provide a different, valid URL.
Unable to Change ConditionAmazon does not allow changing the condition of a product if the quantity listed is > 0.To change condition you must first zero out any available quantity.
Unable to Send Product Data to AmazonAn Amazon error occurred because your product could not be fully matched to an Amazon catalog product.ChannelAdvisor is unable to send product data to Amazon for a number of reasons. Amazon will generally return a reason in this type of error message. A common cause is that there is an invalid variation relationship because the same SKU was submitted for the parent and the child record.
Unexpected ErrorThis is the general fallback if the system can not determine the type of error.Check inventory for anything out of the ordinary. If nothing obvious, contact ChannelAdvisor support for more help. Please make sure to provide the exact SKU and error message.




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