How To

Closed Listings

Once an item has been posted into the marketplace, it will display in the Open Listings view until the listing closes. After the listing has closed, it will appear in the Closed Listings view. It will be retained for at least 60 days after the closing time. If there are purchases of the listing, you will also see it in the Sales view with all of your other transactions from all marketplaces.

 

Prerequisites 


You should be familiar with the following topics before continuing:

 

Tasks to Complete


The following tasks can be performed by navigating to your Marketplaces > eBay > Performance > Closed Listings view. Note that these differ depending on wether you are an eBay QuickStart or eBay Custom user :

eBay QuickStart:

eBay Custom:

 

Customizing Your View

Click on the button Columns to designate which columns are visible in your Closed Listings View. Per drag & drop you can define the order of your columns. This can also be done directly in your view.
Note: You can display a maximum of 20 columns at any time.

To sort a columns' data in ascending or descending order click on the column header.

Use the filters in most of the headers to specify which listings are displayed in the grid. By clicking Save Filter you can store a combination of filters for future use.

 

Viewing Closed Listings

The following list contains all available column headings and a description for each. As you can customize your view the number of columns and their order can vary:

  • Select box – Use this box to select listings from the view in order to perform a function. Check the box at the top of the column to select all items on the page.
  • Blocked – If the inventory item associated with the listing has been blocked, an icon will show in this column.
  • Site – The marketplace site to which a listing has been posted.
  • SKU – A unique identifier associated with an inventory item. Click the hyperlink to edit the inventory item. These edits will only be reflected in newly posted listings, not the listings currently posted in the marketplace. Click on the SKU to edit an inventory item.
  • Ad ID (Custom only) – This unique identification number for the Ad is created by the system. Since multiple ads per inventory item can be created and saved, the user can rely on the Ad ID to distinguish between different Ad Listings. Click on the Ad ID to edit Ad information for newly posted listings.
  • Status – Five icons give information about the listing. These icons are:
    • Revises – if the listing has been revised at any time, this icon will be active ( ) and you can click on the icon to see the information about the revises that have been processed. If the listing has not been revised, it will be inactive ( ).
    • Withdraws – if the listing has been submitted to be withdrawn at any time, this icon will be active ( ) and you can click on the icon to see the information about the withdraws that have been processed. If the listing has not been submitted for a withdraw, it will be inactive ( ).
    • Variation – if the individual item is part of a variation listing at eBay, this icon will be active ( ). If it is an individual listing, it will be inactive ( ).
    • Relist – if the listing is a relist of a prior listing that has closed, this icon will be active ( ). If the item was submitted as a new listing without any reference to an prior listing, it will be inactive ( ).
    • Catalog – if the item was submitted with an association to an item in the eBay Catalog , this icon will be active ( ) and you can click on the icon to see the catalog item at eBay along with all sellers of that item. If the item was submitted without catalog information, it will be inactive ( ).
  • Title – The title is a hyperlink to view the listing on the Marketplace.
  • Site Auction ID – This is the unique identification number assigned to the listing by eBay.
  • Closing Time – The time the selected listing closed at the marketplace.
  • Hits – The number of unique customer visits to a specific listing at the marketplace.
  • Bids (Custom only) – The bid column displays the number of unique customers that have placed a bid on a listing at the marketplace.
  • Closing Price – The price for an listing posted in the marketplace at the time it closed.
  • Qty Sold – The number of quantity available in the listing that sold to buyers. If there were buyers of this item, you can click on the number to see the sales of that item in the Sales view.
  • Total Qty – The total number of quantity that were available to buyers in the open listing.
  • Parent SKU – This SKU of the parent item will be displayed here if the listing was a variation listing.
  • Posting Time – The time the listing went live. It's only relevant for Auction Items.
  • Posting Template Name (Custom only) – The name of the Posting Template used for this listing.
  • Description Template Name – The name of the Description Template used for the listing.
  • Classification – The classification assigned to the SKU of the listing if classifications are used for product grouping.
  • Labels – Any labels assigned to the SKU.
  • Supplier – The supplier of the SKU.
  • Seller Username – The seller username used for listing the SKU. This is helpful if you have stored several eBay credentials in your ChannelAdvisor account.

 

Additional Tasks

Below are some additional tasks that can be completed from the Closed Listings view.

  • Second Chance Offers (Custom only) – An eBay Second Chance Offer is an opportunity for you to offer an item to someone other than the winning bidder after the listing ends.
    1. Select the items you wish to award a second chance offer to by selecting the checkbox under the Select column.
    2. Select the 2nd Chance Offer button.
       
  • Post Now (Custom only) – You have the ability to post a listing immediately or to set a date and time in the future for the Ads to list.
    1. Select the items you post immediately by selecting the checkbox under the Select column.
    2. Select the Post Now  button.
       
  • Block / Unblock – If you want to prevent any further processing on an inventory item by the automatic schedules, you can block the inventory item.  
    1. To block the inventory item, select the closed listings by selecting the checkbox under the Select column.
    2. Click the Block / Unblock button.
    3. To reverse the blocking action, perform the action again.
       
  • Exporting Data – The Export functionality allows you to download the information from that view for offline review and analysis. The export is delivered in a Comma Separated Value (CSV) format, which can be imported into most spreadsheet applications as well as a wide variety of other software programs.
    1. Choose to export only a specific group of items by selecting those items and then clicking the Export Selected button.
    2. Select the Export All button to export all closed listings.
       
  • Edit an Item
    1. Under the SKU column select the SKU that you wish to edit.
    2. You will be taken to the edit sku details screen where you can make any changes necessary. 
       
  • Editing an Ad (Custom only)
    1. Under the Ad ID column select the Ad ID for the ad you wish to edit.
    2. You will be taken to the Ad Details view where you can make any changes necessary.
       
  • View your Listing on eBay
    1. Click on the link in the Site Auction ID column.
    2. You will be taken to the marketplace listing of that specific item.
       

Once an item has been posted into the marketplace, it will display in the Open Listings view until the listing closes. After the listing has closed, it will appear in the Closed Listings view. It will be retained for at least 60 days after the closing time. If there are purchases of the listing, you will also see it in the Sales view with all of your other transactions from all marketplaces.

 

Prerequisites 


You should be familiar with the following topics before continuing:

 

Tasks to Complete


The following tasks can be performed by navigating to your Marketplaces > eBay > Performance > Closed Listings view. Note that these differ depending on wether you are an eBay QuickStart or eBay Custom user :

eBay QuickStart:

eBay Custom:

 

Customizing Your View

Click on the button Columns to designate which columns are visible in your Closed Listings View. Per drag & drop you can define the order of your columns. This can also be done directly in your view.
Note: You can display a maximum of 20 columns at any time.

To sort a columns' data in ascending or descending order click on the column header.

Use the filters in most of the headers to specify which listings are displayed in the grid. By clicking Save Filter you can store a combination of filters for future use.

 

Viewing Closed Listings

The following list contains all available column headings and a description for each. As you can customize your view the number of columns and their order can vary:

  • Select box – Use this box to select listings from the view in order to perform a function. Check the box at the top of the column to select all items on the page.
  • Blocked – If the inventory item associated with the listing has been blocked, an icon will show in this column.
  • Site – The marketplace site to which a listing has been posted.
  • SKU – A unique identifier associated with an inventory item. Click the hyperlink to edit the inventory item. These edits will only be reflected in newly posted listings, not the listings currently posted in the marketplace. Click on the SKU to edit an inventory item.
  • Ad ID (Custom only) – This unique identification number for the Ad is created by the system. Since multiple ads per inventory item can be created and saved, the user can rely on the Ad ID to distinguish between different Ad Listings. Click on the Ad ID to edit Ad information for newly posted listings.
  • Status – Five icons give information about the listing. These icons are:
    • Revises – if the listing has been revised at any time, this icon will be active ( ) and you can click on the icon to see the information about the revises that have been processed. If the listing has not been revised, it will be inactive ( ).
    • Withdraws – if the listing has been submitted to be withdrawn at any time, this icon will be active ( ) and you can click on the icon to see the information about the withdraws that have been processed. If the listing has not been submitted for a withdraw, it will be inactive ( ).
    • Variation – if the individual item is part of a variation listing at eBay, this icon will be active ( ). If it is an individual listing, it will be inactive ( ).
    • Relist – if the listing is a relist of a prior listing that has closed, this icon will be active ( ). If the item was submitted as a new listing without any reference to an prior listing, it will be inactive ( ).
    • Catalog – if the item was submitted with an association to an item in the eBay Catalog , this icon will be active ( ) and you can click on the icon to see the catalog item at eBay along with all sellers of that item. If the item was submitted without catalog information, it will be inactive ( ).
  • Title – The title is a hyperlink to view the listing on the Marketplace.
  • Site Auction ID – This is the unique identification number assigned to the listing by eBay.
  • Closing Time – The time the selected listing closed at the marketplace.
  • Hits – The number of unique customer visits to a specific listing at the marketplace.
  • Bids (Custom only) – The bid column displays the number of unique customers that have placed a bid on a listing at the marketplace.
  • Closing Price – The price for an listing posted in the marketplace at the time it closed.
  • Qty Sold – The number of quantity available in the listing that sold to buyers. If there were buyers of this item, you can click on the number to see the sales of that item in the Sales view.
  • Total Qty – The total number of quantity that were available to buyers in the open listing.
  • Parent SKU – This SKU of the parent item will be displayed here if the listing was a variation listing.
  • Posting Time – The time the listing went live. It's only relevant for Auction Items.
  • Posting Template Name (Custom only) – The name of the Posting Template used for this listing.
  • Description Template Name – The name of the Description Template used for the listing.
  • Classification – The classification assigned to the SKU of the listing if classifications are used for product grouping.
  • Labels – Any labels assigned to the SKU.
  • Supplier – The supplier of the SKU.
  • Seller Username – The seller username used for listing the SKU. This is helpful if you have stored several eBay credentials in your ChannelAdvisor account.

 

Additional Tasks

Below are some additional tasks that can be completed from the Closed Listings view.

  • Second Chance Offers (Custom only) – An eBay Second Chance Offer is an opportunity for you to offer an item to someone other than the winning bidder after the listing ends.
    1. Select the items you wish to award a second chance offer to by selecting the checkbox under the Select column.
    2. Select the 2nd Chance Offer button.
       
  • Post Now (Custom only) – You have the ability to post a listing immediately or to set a date and time in the future for the Ads to list.
    1. Select the items you post immediately by selecting the checkbox under the Select column.
    2. Select the Post Now  button.
       
  • Block / Unblock – If you want to prevent any further processing on an inventory item by the automatic schedules, you can block the inventory item.  
    1. To block the inventory item, select the closed listings by selecting the checkbox under the Select column.
    2. Click the Block / Unblock button.
    3. To reverse the blocking action, perform the action again.
       
  • Exporting Data – The Export functionality allows you to download the information from that view for offline review and analysis. The export is delivered in a Comma Separated Value (CSV) format, which can be imported into most spreadsheet applications as well as a wide variety of other software programs.
    1. Choose to export only a specific group of items by selecting those items and then clicking the Export Selected button.
    2. Select the Export All button to export all closed listings.
       
  • Edit an Item
    1. Under the SKU column select the SKU that you wish to edit.
    2. You will be taken to the edit sku details screen where you can make any changes necessary. 
       
  • Editing an Ad (Custom only)
    1. Under the Ad ID column select the Ad ID for the ad you wish to edit.
    2. You will be taken to the Ad Details view where you can make any changes necessary.
       
  • View your Listing on eBay
    1. Click on the link in the Site Auction ID column.
    2. You will be taken to the marketplace listing of that specific item.
       
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