eBay Unpaid ItemsBuyers automatically enter into a legally binding contract to purchase an item from a seller if they win an online auction or use the Buy It Now feature. eBay's Unpaid Item policy requires buyers to pay the seller for the items that they commit to purchase. After a listing has closed, eBay will make every attempt to contact the winning bidder and encourage them to successfully complete the sale. Additionally, the same process is used to recover the eBay commission fee charged when the buyer and seller agree to cancel a transaction. eBay encourages all sellers to first attempt communication with the buyer in order to successfully complete the order. If the buyer fails to complete their purchase within 4 days of the transaction, a dispute can be filed by the seller to reclaim the fees associated with the unpaid listing. If you can't work things out directly with the buyer, you can submit an Unpaid Item case, which creates a dialog between you and the buyer through our system and tracks your case. You need to be aware of the timing for resolving your case, because there are windows for when you can open and close the case and be credited for certain fees.
If you prefer to use the eBay UPI Assistant to process your unpaid items, that will coordinate properly with your ChannelAdvisor account. Just check the following:
PrerequisitesThe following topics should be reviewed before completing this task. Tasks to CompleteHow to Harness Automation to Prevent Unpaid SalesChannelAdvisor will automatically send reminder emails to your buyers to remind them they have not yet completed the checkout process and/or they have completed the checkout, but their payment has not cleared. This automation will assist is closing a majority of incomplete checkouts before creating disputes for Unpaid Items.
How to Manage Unpaid Items using ChannelAdvisorYou can manage eBay unpaid items in ChannelAdvisor with the following actions:
You may allow ChannelAdvisor to automatically cancel the checkout for a "Payment not Received" status. This status may be the result of checkout not being completed or payment not clearing in a specified number of days. When the sale is canceled, the items are returned and restocked into inventory. To set up this automation, automate the Unpaid Item Process. Transactions will automatically be canceled once the unpaid item process has completed for the transaction and the eBay transaction is no longer open for the buyer to proceed through checkout.
Please Note: The options that will appear on this 'Dispute Details' page are dependent on where the transaction is in the lifecycle of a the Dispute. You will only see options eligible for that specific transaction. For example, you will not see the “File for a Credit” option if you did not first "Create a Dispute".
Final Value Fee RecoveryAfter the buyer responds or four days elapse, the seller can close the dispute at any point and receive a Final Value Fee credit (unless the dispute was filed with a Mutual Agreement reason code in which the Final Value Fee credit will only be applied if the buyer approves the Mutual Agreement or does not respond after four days). If the buyer does not approve the Mutual Agreement, the FVF cannot be filed and another dispute cannot be created. If the buyer does not respond to the dispute, the Final Value Fee (FVF) credit will be filed for by ChannelAdvisor automatically after the four day grace period. If the buyer does respond to the dispute, then due to eBay rules the credit must be submitted manually one at a time to give you the opportunity to review the buyer's response. The seller can recover eBay's Final Value Fee (FVF) in the following situations:
In cases when the buyer and seller mutually agree to not complete the transaction, the seller will not receive a FVF credit until the buyer confirms the mutual agreement on eBay. If the buyer disagrees, then the seller will not receive a FVF credit and will not be able to re-file the claim . If the item was purchased using PayPal, then the item will be ineligible for a FVF credit unless the payment is refunded in full using the “Refund Payment” option on PayPal. If a partial refund is made or a refund is made outside of the “Refund Payment” option, then the item will not be eligible for a FVF credit. Sellers can also receive a credit for the re-list insertion fee on auction style listings if the item is re-listed and successfully sells, just as if the original item had closed without a winner. Please Note: This relist credit is done automatically in the ChannelAdvisor software as long as the "Relist" option within the schedule is enabled, Marketplaces > eBay > Product Mapping > Schedules . This is true for both Ad and Class Schedules and can be turned on as the schedule is created or added to an existing schedule when editing. ReferenceA complete guide to how to handle these disputes on eBay as well as a FAQ page can be found through these links: Buyers automatically enter into a legally binding contract to purchase an item from a seller if they win an online auction or use the Buy It Now feature. eBay's Unpaid Item policy requires buyers to pay the seller for the items that they commit to purchase. After a listing has closed, eBay will make every attempt to contact the winning bidder and encourage them to successfully complete the sale. Additionally, the same process is used to recover the eBay commission fee charged when the buyer and seller agree to cancel a transaction. eBay encourages all sellers to first attempt communication with the buyer in order to successfully complete the order. If the buyer fails to complete their purchase within 4 days of the transaction, a dispute can be filed by the seller to reclaim the fees associated with the unpaid listing. If you can't work things out directly with the buyer, you can submit an Unpaid Item case, which creates a dialog between you and the buyer through our system and tracks your case. You need to be aware of the timing for resolving your case, because there are windows for when you can open and close the case and be credited for certain fees.
If you prefer to use the eBay UPI Assistant to process your unpaid items, that will coordinate properly with your ChannelAdvisor account. Just check the following:
PrerequisitesThe following topics should be reviewed before completing this task. Tasks to CompleteHow to Harness Automation to Prevent Unpaid SalesChannelAdvisor will automatically send reminder emails to your buyers to remind them they have not yet completed the checkout process and/or they have completed the checkout, but their payment has not cleared. This automation will assist is closing a majority of incomplete checkouts before creating disputes for Unpaid Items.
How to Manage Unpaid Items using ChannelAdvisorYou can manage eBay unpaid items in ChannelAdvisor with the following actions:
You may allow ChannelAdvisor to automatically cancel the checkout for a "Payment not Received" status. This status may be the result of checkout not being completed or payment not clearing in a specified number of days. When the sale is canceled, the items are returned and restocked into inventory. To set up this automation, automate the Unpaid Item Process. Transactions will automatically be canceled once the unpaid item process has completed for the transaction and the eBay transaction is no longer open for the buyer to proceed through checkout.
Please Note: The options that will appear on this 'Dispute Details' page are dependent on where the transaction is in the lifecycle of a the Dispute. You will only see options eligible for that specific transaction. For example, you will not see the “File for a Credit” option if you did not first "Create a Dispute".
Final Value Fee RecoveryAfter the buyer responds or four days elapse, the seller can close the dispute at any point and receive a Final Value Fee credit (unless the dispute was filed with a Mutual Agreement reason code in which the Final Value Fee credit will only be applied if the buyer approves the Mutual Agreement or does not respond after four days). If the buyer does not approve the Mutual Agreement, the FVF cannot be filed and another dispute cannot be created. If the buyer does not respond to the dispute, the Final Value Fee (FVF) credit will be filed for by ChannelAdvisor automatically after the four day grace period. If the buyer does respond to the dispute, then due to eBay rules the credit must be submitted manually one at a time to give you the opportunity to review the buyer's response. The seller can recover eBay's Final Value Fee (FVF) in the following situations:
In cases when the buyer and seller mutually agree to not complete the transaction, the seller will not receive a FVF credit until the buyer confirms the mutual agreement on eBay. If the buyer disagrees, then the seller will not receive a FVF credit and will not be able to re-file the claim . If the item was purchased using PayPal, then the item will be ineligible for a FVF credit unless the payment is refunded in full using the “Refund Payment” option on PayPal. If a partial refund is made or a refund is made outside of the “Refund Payment” option, then the item will not be eligible for a FVF credit. Sellers can also receive a credit for the re-list insertion fee on auction style listings if the item is re-listed and successfully sells, just as if the original item had closed without a winner. Please Note: This relist credit is done automatically in the ChannelAdvisor software as long as the "Relist" option within the schedule is enabled, Marketplaces > eBay > Product Mapping > Schedules . This is true for both Ad and Class Schedules and can be turned on as the schedule is created or added to an existing schedule when editing. ReferenceA complete guide to how to handle these disputes on eBay as well as a FAQ page can be found through these links: (1 vote) Related Topics: (1 vote)
Page last updated: Tue, 01/08/2013 - 16:54
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