Sales are handled through the integrated shopping cart of each Marketplace. Order information details are then imported to ChannelAdvisor in the All Sales view where you can then manage your fulfillment process, update shipping and tracking information and process any refunds or cancellations.

Prerequisites

• Sales and Fulfillment Overview

Tasks to Complete

1. Import Orders
2. Update Shipping and Tracking
3. Cancelling Orders

Importing Orders

From your All Sales view you can easily manage the fulfillment process for all orders imported from the marketplace. Weather you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

1. After a purchase has been completed, the ChannelAdvisor Complete software will automatically import all the relevant order details needed for fulfillment. See the Processing and Communication Frequency page for details on on how long after a purchase orders are imported.
    
2. Once imported, your orders will appear in the Sales > Orders/Transactions > All Sales view alongside all of your other orders.

Please refer to the Sales and Fulfillment section for additional information. 

Please Note: Never download orders directly in your Marketplace Seller Account. This will prevent these orders from being imported into ChannelAdvisor and can lead to various discrepancies between your ChannelAdvisor and marketplace accounts.

Update Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is highly important since you will not be paid for your sales until this information is received.by the Marketplace. Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the Marketplace. There are three primary methods to complete this process. 

Refer to the Updating Shipping and Tracking Information page for further details.

 

Cancelling and Refunding Orders

To cancel an order:

1. Go to Sales > All Sales.
2. Select the Order and click Cancel Sale.
3. Choose a Cancellation Reason.
4. Save and Close.

A refund is only necessary if you have already marked the order as shipped. If you have not marked the order as shipped,  canceling an order within our system, will cancel the order on the Marketplace. If the buyer contacts you after their purchase looking for a refund, you may process their request by going to the Sales > Orders/Transactions > All Sales view. 

Refer to the Processing Refunds in ChannelAdvisor page for further details..