How To

Getting Started with Trade Me

Getting Started with Trade Me is as easy as completing these simple steps. You will want to reference each step in this guide while you are going through your Trade Me Launch Process. 



Launch Options


When setting up Trade Me with ChannelAdvisor you have two launch options:

  1. Self-Guided Launch – Completed by yourself using the information found in the steps of this Getting Started Guide. 
     
  2. Launch Assistance Service – A paid service offered by the ChannelAdvisor Launch Team that allows for you to have a dedicated email box for setup questions and a limited number of phone-based training and assistance calls to help you get setup on Trade Me quicker and easier. To purchase this service contact Sales for more information. 
        

Prerequisites


Before beginning the launch process with any of the launch service options, you will need to complete the following steps:

  1. You must have a New Zealand posting account in ChannelAdvisor.
  2.  If you haven’t already, contact Trade Me’s business development team via e-mail at marketplace@trademe.co.nz. for details on
    1. Completing Trade Me’s quick and straight-forward international seller vetting process
    2. Registering your Trade Me account and setting up for payment processing,
  3. Learn more about Trade Me:
    1. Check-out the Selling page .
    2. Review Trade Me’s Terms & Conditions
    3. Review the Banned and Restricted Items page for Trade Me (note that the Trade Me team will provide you more detail on this during the international seller vetting process).
  4. Note that ChannelAdvisor supports only  PayNow Fixed Priced Listings .

Configure Inventory


Before listing your products on the Trade Me marketplace, it is important to be aware of  Trade Me 's listing requirements. Trade Me will provide you with this information once you have been approved to sell on Trade Me. 


Determine Your Trade Me Categories

Trade Me requires that you categorize each item you wish to list on the marketplace in one of their Trade Me Categories. The entire list of values can be found here: Trade Me Categories.

This document lists the category name (path on Trade Me), the Category ID you should assign to your inventory, Attribute Names, Attribute Values (delimited by a pipe), and Required Fields.

If this kind of information does not already exist in your inventory, you may need to add a new attribute to your inventory and populate that attribute with the values that  Trade Me accepts. To learn more about adding attributes, please refer to the Using Inventory Attributes page. 

If you already have a similar data point in your inventory but your values do not match the Trade Me values, you can utilize a business rule or a lookup list to transform your value to match a Trade Me values.

Please note: You can find the most recent list of category IDs from Trade Me here, however attribute information is not provided. Refer to the spreadsheet above for that information.

Please refer to the SSC page on Business Rules and Lookup Lists to learn more about utilizing these tools to manipulate your data.

Product Variations

Trade Me does not currently support variations. If your items are setup as variations in ChannelAdvisor, we will list each child item as a separate listing.

Search Optimization

  • Title – First word in title has the highest weight.

Other Inventory Considerations

  • Titles are limited to 80 characters, The title also cannot contain individual words longer than 20 characters.
  • Subtitles are limited to 50 characters.
  • Descriptions are limited to 2048 characters. 
  • Plain text is supported by Trade Me, with the exception of <br> to designate a line break.
  • Can send up to 20 images, there are no size requirements, but must be .bmp, .gif, .jpg, or .png format.
  • If selling in a category that Brand is an option to send, keep in mind that Trade Me has a master list of approved brands for each department – Women, Men, Boys, Girls, etc – which is updated on a regular basis. If you have a Brand that you would like to list under, but is not currently supported, please reach out to your Trade Me Account Manager. Trade Me usually assess each brand to ensure that it is accurate and relevant. Then will add the Brand to the master list for each specified category. The current
    brands list can be downloaded here.
  • For some products, Trade Me will include in your listing description text a notice to the buyers that they may be liable for import duties and local taxes (the Trade Me team will provide you with more detail on this requirement.)
Back to Top

 

Configure Marketplace Settings


The Trade Me setup guide will walk you through the initial setup process within the ChannelAdvisor application and will set the foundation for your account integration with Trade Me. Begin by navigating to Marketplaces > Trade Me > Settings  and completing the steps of the guide.


Configuring your TradeMe Settings will set the foundation for your account integration with the marketplace. You will select a label that will be associated with the inventory you want to send to TradeMe, define quantity settings and enter account information. Begin by navigating to Marketplaces > Trade Me > Settings. View the Marketplaces Settings page for more details on the set up.

Sales Notification
Trade Me does not take shipping tracking numbers. However, you can enable an Automated Sales Setting in ChannelAdvisor that will automatically send an email to the buyer that contains this information.

Please Note: If selling on eBay in the same posting account as Trade Me, enabling sales notifications will send the Item Shipped notifications for your eBay orders as well as Trade Me orders. Since eBay also sends this message via their shopping cart your eBay buyers will then receive two item shipped messages. Generally we do not suggest enabling sales notifications for this reason.

Follow the steps below to enable this setting:

  1. Setup the Default Item Shipping Email Template
    1. Navigate to your Sales > Settings > Sales Templates view.
    2. See the Email Templates page for additional instruction.
  2. Enable Sales Notifications in ChannelAdvisor
    1. Navigate to your Marketplaces >Trade Me > Settings >TradeMe Settings view.
    2. Scroll to the Sales Notifications section. Select the Send an email when order is shipped check box and select your item shipped email template from the dropdown.
       

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List Your Products


Once you have completed the Setup Guide you will need to complete the Trade Me Product Mapping Template in ChannelAdvisor, located under Marketplaces > Trade Me > Product Mapping > Templates.


Mapping the Template

ChannelAdvisor Product Mapping Templates are used to define the exact data that will be sent to the marketplace when creating or updating a listing. The template will contain all the fields accepted by the Marketplace and will allow you to specify what product information should be sent for each product listing.You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page of the Strategy and Support Center.

TradeMe Template Strategies

Be sure to complete all required template fields indicated by a red star. Below is a list of these fields along with additional information to keep in mind when mapping the template:  

  1. Category  
  2. Description
  3. Price
  4. Title

Revising the Template

If you ever revise your Trade Me template in ChannelAdvisor which will imply updates to your products we'll send those updates to Trade Me within the next 30 minutes. You don't need to end your items on Trade Me to get those updates to the marketplace via a relisting.

 

   

Activate Integration



Activate Trade Me Integration

At this stage your account is ready to be activated to communicate and exchange data with the Trade Me marketplace. First you will assign the label you selected in your Trade Me settings to your designated inventory items. Next you'll activate the marketplace feed. Please navigate again to Marketplaces > Trade Me > Settings to complete this step. View the Activating Your Marketplaces Integration for more details.

Back to Top

 

 

 

Manage Your Listings


Once you have activated your Trade Me integration, you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your Trade Me account to monitor these issues.

 

Trade Me Product Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The Trade Me Product Overview page is a marketplace-specific dashboard that provides you with an overview of the current status of all your products assigned to Trade Me. You can access this page via the menu from Marketplaces > Trade Me > Products > Overview.

Product Status View

The Product Status view will serve as your Trade Me listing management headquarters. From Marketplaces > Trade Me > Products > Product Status, you will be able to view detailed information about all of the products and product updates you are sending to Trade Me. You will be able to monitor the performance of your items as well as troubleshoot any listing errors you may have received.  

Resolving Trade Me Errors

There is a wide range of listing errors that you may receive when listing to Trade Me. Resolving these errors can typically be accomplished by utilizing one o these two methods.

  • Method 1: Edit Your Template Mappings – The Trade Me Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template. 
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in according to Trade Me's specifications, more then likely the source of the error is in your inventory data.

Ending a Listing

If a listing has 0 quantity or if the item is removed from the label the listing will end. Note that the first option is only a temporary state. Once the item has quantity we'll list the item for sale on Trade Me. If you want to remove an item for good from Trade Me because it is a discontinued item and your manufacturer is not producing it anymore remove the item from the label.

 

 

 

Fulfill/Cancel Orders


 

Sales are handled through the Trade Me listing completion process. Order information details are then imported to ChannelAdvisor in the All Sales view where you can then manage your fulfillment process.


Importing Orders

From your All Sales view you can easily manage the fulfillment process for all orders imported from the marketplace. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase is completed, the ChannelAdvisor Complete software automatically imports all the relevant order details needed for fulfillment. See the Processing and Communication Frequency page for details on on how long after a purchase orders are imported .
     
  2. Once imported, your orders will appear in the Sales > Orders/Transactions > All Sales view along side all other orders.

Please refer to the Sales and Fulfillment section for additional information. 

Update Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is highly important since you will not be paid for your sales until this information is received by the Marketplace. Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the Marketplace. There are three primary methods to complete this process.

Refer to the Updating Shipping and Tracking Information page for further details.
 

Cancelling and Refunding Orders

Refer to the Fulfillling and Cancelling Orders page to learn more about refunding orders in ChannelAdvisor . Be aware that  Trade Me does not support partial quantity shipments.

For Trade Me listing refunds, the seller can request a refund on the listing closing fee on the Trade Me site. Refer to the Cancellations & Refunds on Trade Me for further details.

Back to Top

Getting Started with Trade Me is as easy as completing these simple steps. You will want to reference each step in this guide while you are going through your Trade Me Launch Process. 



Launch Options


When setting up Trade Me with ChannelAdvisor you have two launch options:

  1. Self-Guided Launch – Completed by yourself using the information found in the steps of this Getting Started Guide. 
     
  2. Launch Assistance Service – A paid service offered by the ChannelAdvisor Launch Team that allows for you to have a dedicated email box for setup questions and a limited number of phone-based training and assistance calls to help you get setup on Trade Me quicker and easier. To purchase this service contact Sales for more information. 
        

Prerequisites


Before beginning the launch process with any of the launch service options, you will need to complete the following steps:

  1. You must have a New Zealand posting account in ChannelAdvisor.
  2.  If you haven’t already, contact Trade Me’s business development team via e-mail at marketplace@trademe.co.nz. for details on
    1. Completing Trade Me’s quick and straight-forward international seller vetting process
    2. Registering your Trade Me account and setting up for payment processing,
  3. Learn more about Trade Me:
    1. Check-out the Selling page .
    2. Review Trade Me’s Terms & Conditions
    3. Review the Banned and Restricted Items page for Trade Me (note that the Trade Me team will provide you more detail on this during the international seller vetting process).
  4. Note that ChannelAdvisor supports only  PayNow Fixed Priced Listings .

Configure Inventory


Before listing your products on the Trade Me marketplace, it is important to be aware of  Trade Me 's listing requirements. Trade Me will provide you with this information once you have been approved to sell on Trade Me. 


Determine Your Trade Me Categories

Trade Me requires that you categorize each item you wish to list on the marketplace in one of their Trade Me Categories. The entire list of values can be found here: Trade Me Categories.

This document lists the category name (path on Trade Me), the Category ID you should assign to your inventory, Attribute Names, Attribute Values (delimited by a pipe), and Required Fields.

If this kind of information does not already exist in your inventory, you may need to add a new attribute to your inventory and populate that attribute with the values that  Trade Me accepts. To learn more about adding attributes, please refer to the Using Inventory Attributes page. 

If you already have a similar data point in your inventory but your values do not match the Trade Me values, you can utilize a business rule or a lookup list to transform your value to match a Trade Me values.

Please note: You can find the most recent list of category IDs from Trade Me here, however attribute information is not provided. Refer to the spreadsheet above for that information.

Please refer to the SSC page on Business Rules and Lookup Lists to learn more about utilizing these tools to manipulate your data.

Product Variations

Trade Me does not currently support variations. If your items are setup as variations in ChannelAdvisor, we will list each child item as a separate listing.

Search Optimization

  • Title – First word in title has the highest weight.

Other Inventory Considerations

  • Titles are limited to 80 characters, The title also cannot contain individual words longer than 20 characters.
  • Subtitles are limited to 50 characters.
  • Descriptions are limited to 2048 characters. 
  • Plain text is supported by Trade Me, with the exception of <br> to designate a line break.
  • Can send up to 20 images, there are no size requirements, but must be .bmp, .gif, .jpg, or .png format.
  • If selling in a category that Brand is an option to send, keep in mind that Trade Me has a master list of approved brands for each department – Women, Men, Boys, Girls, etc – which is updated on a regular basis. If you have a Brand that you would like to list under, but is not currently supported, please reach out to your Trade Me Account Manager. Trade Me usually assess each brand to ensure that it is accurate and relevant. Then will add the Brand to the master list for each specified category. The current
    brands list can be downloaded here.
  • For some products, Trade Me will include in your listing description text a notice to the buyers that they may be liable for import duties and local taxes (the Trade Me team will provide you with more detail on this requirement.)
Back to Top

 

Configure Marketplace Settings


The Trade Me setup guide will walk you through the initial setup process within the ChannelAdvisor application and will set the foundation for your account integration with Trade Me. Begin by navigating to Marketplaces > Trade Me > Settings  and completing the steps of the guide.


Configuring your TradeMe Settings will set the foundation for your account integration with the marketplace. You will select a label that will be associated with the inventory you want to send to TradeMe, define quantity settings and enter account information. Begin by navigating to Marketplaces > Trade Me > Settings. View the Marketplaces Settings page for more details on the set up.

Sales Notification
Trade Me does not take shipping tracking numbers. However, you can enable an Automated Sales Setting in ChannelAdvisor that will automatically send an email to the buyer that contains this information.

Please Note: If selling on eBay in the same posting account as Trade Me, enabling sales notifications will send the Item Shipped notifications for your eBay orders as well as Trade Me orders. Since eBay also sends this message via their shopping cart your eBay buyers will then receive two item shipped messages. Generally we do not suggest enabling sales notifications for this reason.

Follow the steps below to enable this setting:

  1. Setup the Default Item Shipping Email Template
    1. Navigate to your Sales > Settings > Sales Templates view.
    2. See the Email Templates page for additional instruction.
  2. Enable Sales Notifications in ChannelAdvisor
    1. Navigate to your Marketplaces >Trade Me > Settings >TradeMe Settings view.
    2. Scroll to the Sales Notifications section. Select the Send an email when order is shipped check box and select your item shipped email template from the dropdown.
       

Back to Top

 

List Your Products


Once you have completed the Setup Guide you will need to complete the Trade Me Product Mapping Template in ChannelAdvisor, located under Marketplaces > Trade Me > Product Mapping > Templates.


Mapping the Template

ChannelAdvisor Product Mapping Templates are used to define the exact data that will be sent to the marketplace when creating or updating a listing. The template will contain all the fields accepted by the Marketplace and will allow you to specify what product information should be sent for each product listing.You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page of the Strategy and Support Center.

TradeMe Template Strategies

Be sure to complete all required template fields indicated by a red star. Below is a list of these fields along with additional information to keep in mind when mapping the template:  

  1. Category  
  2. Description
  3. Price
  4. Title

Revising the Template

If you ever revise your Trade Me template in ChannelAdvisor which will imply updates to your products we'll send those updates to Trade Me within the next 30 minutes. You don't need to end your items on Trade Me to get those updates to the marketplace via a relisting.

 

   

Activate Integration



Activate Trade Me Integration

At this stage your account is ready to be activated to communicate and exchange data with the Trade Me marketplace. First you will assign the label you selected in your Trade Me settings to your designated inventory items. Next you'll activate the marketplace feed. Please navigate again to Marketplaces > Trade Me > Settings to complete this step. View the Activating Your Marketplaces Integration for more details.

Back to Top

 

 

 

Manage Your Listings


Once you have activated your Trade Me integration, you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your Trade Me account to monitor these issues.

 

Trade Me Product Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The Trade Me Product Overview page is a marketplace-specific dashboard that provides you with an overview of the current status of all your products assigned to Trade Me. You can access this page via the menu from Marketplaces > Trade Me > Products > Overview.

Product Status View

The Product Status view will serve as your Trade Me listing management headquarters. From Marketplaces > Trade Me > Products > Product Status, you will be able to view detailed information about all of the products and product updates you are sending to Trade Me. You will be able to monitor the performance of your items as well as troubleshoot any listing errors you may have received.  

Resolving Trade Me Errors

There is a wide range of listing errors that you may receive when listing to Trade Me. Resolving these errors can typically be accomplished by utilizing one o these two methods.

  • Method 1: Edit Your Template Mappings – The Trade Me Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template. 
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in according to Trade Me's specifications, more then likely the source of the error is in your inventory data.

Ending a Listing

If a listing has 0 quantity or if the item is removed from the label the listing will end. Note that the first option is only a temporary state. Once the item has quantity we'll list the item for sale on Trade Me. If you want to remove an item for good from Trade Me because it is a discontinued item and your manufacturer is not producing it anymore remove the item from the label.

 

 

 

Fulfill/Cancel Orders


 

Sales are handled through the Trade Me listing completion process. Order information details are then imported to ChannelAdvisor in the All Sales view where you can then manage your fulfillment process.


Importing Orders

From your All Sales view you can easily manage the fulfillment process for all orders imported from the marketplace. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase is completed, the ChannelAdvisor Complete software automatically imports all the relevant order details needed for fulfillment. See the Processing and Communication Frequency page for details on on how long after a purchase orders are imported .
     
  2. Once imported, your orders will appear in the Sales > Orders/Transactions > All Sales view along side all other orders.

Please refer to the Sales and Fulfillment section for additional information. 

Update Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is highly important since you will not be paid for your sales until this information is received by the Marketplace. Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the Marketplace. There are three primary methods to complete this process.

Refer to the Updating Shipping and Tracking Information page for further details.
 

Cancelling and Refunding Orders

Refer to the Fulfillling and Cancelling Orders page to learn more about refunding orders in ChannelAdvisor . Be aware that  Trade Me does not support partial quantity shipments.

For Trade Me listing refunds, the seller can request a refund on the listing closing fee on the Trade Me site. Refer to the Cancellations & Refunds on Trade Me for further details.

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