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Inventory Quantity States

Quantity in ChannelAdvisor is organized in a series of states that represents where your inventory is in the listing process. In order to effectively understand how quantity is managed in ChannelAdvisor, it is useful to understand the various states that inventory passes through in ChannelAdvisor.

 

Inventory Quantity States


Below is a description of each inventory state. Within your Inventory > All Products you can view what state your quantity is in for each item in your inventory.

  • Available: When a new item is created in ChannelAdvisor, all quantity is placed in this "available to promise" status. Items that are listed on ChannelAdvisor Stores stay in the available status until moving to the Pending Shipment state after being purchased. Items that are listed on Marketplaces next move to the Open status after being promised to a marketplace. Quantity Available Total includes both seller managed and Fulfillment by Amazon quantities.

  • Pending Checkout: A buyer on eBay has purchased an item, but has not yet completed ChannelAdvisor checkout. Once checkout is complete, if the payment clears at the same time, the item is moved to Pending Shipment. If the payment is still pending (example: money order, check, e-check), then the item is moved to Pending Payment Cleared.

  • Pending Payment Cleared: A buyer on eBay has completed checkout and submitted their payment, however, payment has not yet cleared. Once payment clears, the item is moved to Pending Shipment.

  • Pending Shipment: A buyer has paid for an item, but you have not yet notified ChannelAdvisor that you have shipped the item. Once an item is marked as shipped, it is no longer tracked by ChannelAdvisor.

  • Total: Available + Pending Checkout + Pending Payment Cleared + Pending Shipment = Total Inventory managed by ChannelAdvisor.

Quantity in ChannelAdvisor is organized in a series of states that represents where your inventory is in the listing process. In order to effectively understand how quantity is managed in ChannelAdvisor, it is useful to understand the various states that inventory passes through in ChannelAdvisor.

 

Inventory Quantity States


Below is a description of each inventory state. Within your Inventory > All Products you can view what state your quantity is in for each item in your inventory.

  • Available: When a new item is created in ChannelAdvisor, all quantity is placed in this "available to promise" status. Items that are listed on ChannelAdvisor Stores stay in the available status until moving to the Pending Shipment state after being purchased. Items that are listed on Marketplaces next move to the Open status after being promised to a marketplace. Quantity Available Total includes both seller managed and Fulfillment by Amazon quantities.

  • Pending Checkout: A buyer on eBay has purchased an item, but has not yet completed ChannelAdvisor checkout. Once checkout is complete, if the payment clears at the same time, the item is moved to Pending Shipment. If the payment is still pending (example: money order, check, e-check), then the item is moved to Pending Payment Cleared.

  • Pending Payment Cleared: A buyer on eBay has completed checkout and submitted their payment, however, payment has not yet cleared. Once payment clears, the item is moved to Pending Shipment.

  • Pending Shipment: A buyer has paid for an item, but you have not yet notified ChannelAdvisor that you have shipped the item. Once an item is marked as shipped, it is no longer tracked by ChannelAdvisor.

  • Total: Available + Pending Checkout + Pending Payment Cleared + Pending Shipment = Total Inventory managed by ChannelAdvisor.
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