How To

Managing Your Rakuten.com Shopping Listings

Once you have activated your Rakuten.com Shopping (Buy.com) integration you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your Rakuten.com Shopping account to monitor these issues. ChannelAdvisor provides you with a dashboard that assists you with this effort. The Rakuten.com Shopping Product Overview page is a marketplace-specific dashboard that provides you with an overview of the current status of all your products assigned to Rakuten.com Shopping. You can access this page via the menu from Marketplaces > Rakuten.com Shopping > Products > Overview.

 

Video


Managing Your Rakuten Shopping Listings – In this video, you learn how to use the Seller Dashboard to determine the performance of your products, status of your feed and to resolve any errors.

 

Rakuten.com Shopping Product Dashboard


The Rakuten.com Shopping Product Dashboard is a tool that allows you to monitor and manage many aspects of your Rakuten.com Shopping listings in the various product states. Simply navigate to your Marketplaces > Rakuten.com Shopping > Products > Overview page. In addition to being able to manage any product listing errors, you will also be able to keep track of other important statistics that can effect your success selling on Rakuten.com Shopping.

 

Features and Benefits


Below are some of the features and benefits of this interactive tool:

 

  • View your Rakuten.com Shopping sales over time
  • View your Listings by product state
  • View your top 10 performing SKUs along with current quantity
  • View your orders needing to ship

Click to Enlarge

 

Product Status View

The Product Status view will serve as your Rakuten.com Shopping listing management headquarters. From this view you will be able to view detailed information about all of the products you are sending to Rakuten.com Shopping. You will be able to monitor the performance of your items as well as trouble shoot any listing errors you may have received. Simply navigate to your Marketplaces > Rakuten.com Shopping > Products > Product Status view. There will be two primary views to choose from this page. The features of both pages are outlined below

 

Products View

Select the Products button in the upper right corner of your Product Status page to view all of the products you are sending to Rakuten.com Shopping. From this view you can perform the following tasks:

  • Filter based on a variety of criteria
  • Search by SKU and Title
  • View the product status for each item
  • View listing errors associted with a specific item
  • Perform the following actions by selecting the appropriate option under the action column
    • Edit your item  

Click to Enlarge

 

Errors View

Select the Errors button in the upper right corner of your Product Status page to view your products that have received listing errors grouped together by listing error type. From this view you can perform the following tasks:

  • View error titles and descriptions
  • Filter by error status and severity
  • Select the link under the errors column to view error details
    •  Search by SKU and Title
    • Perform the following actions by selecting the appropriate option under the action column
      • Edit your item    
 

Click to Enlarge

 

Resolving Rakuten.com Shopping Errors


There are a wide range of listing errors that you may receive when listing to Rakuten.com Shopping.Some errors are significant and will keep your products from listing on to the marketplace while other errors are less serious and although your product may list successfully chances are that it is not listed optimally according to Rakuten.com Shopping's standards. Typically there are two methods of resolving your Rakuten.com Shopping errors. The method you choose will depend on the error you have received as well as how your data is organized. 

Because Rakuten.com Shopping requests a large amount of data for items in multiple categories and has many requirements for these items it is not uncommon to receive multiple listing errors. Refer to the Rakuten Error Troubleshooting Guide page for an extensive list of errors and hints on how to resolve them.

 

Method 1: Edit Your Rakuten.com Shopping Template Mappings

The Rakuten.com Shopping Template is what tells ChannelAdvisor what data to send to Rakuten.com Shopping. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template. Some things to look out for are as follows:

  • Have I mapped all of the template fields that are required by Rakuten.com Shopping to list successfully?
  • Have I mapped using the correct attribute in my inventory?
  • Have I setup the appropriate Business Rule or Lookup List to transform my data into a value accepted by Rakuten.com Shopping? 

 

Method 2: Edit Your Inventory Data

If you find the template appears to be mapped correctly according to Rakuten.com Shopping's specifications,more then likely the source of the error is in your inventory data. Some things to look out for are as follows:

  • Am I sending values that are accepted by Rakuten.com Shopping according to the Inventory File Templates on Seller Central?
  • Can I use a business rule or lookup list to transform my existing data into a value accepted by Rakuten.com Shopping?
  • Do I need to create a new attribute in my inventory and populate it with an accepted value?

Please note: If you're unsure about what fields need to be mapped and what values are accepted by Rakuten.com Shopping, reference the Marketplace Seller Documents located on Rakuten.com Shopping Seller Central.

Once you have activated your Rakuten.com Shopping (Buy.com) integration you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your Rakuten.com Shopping account to monitor these issues. ChannelAdvisor provides you with a dashboard that assists you with this effort. The Rakuten.com Shopping Product Overview page is a marketplace-specific dashboard that provides you with an overview of the current status of all your products assigned to Rakuten.com Shopping. You can access this page via the menu from Marketplaces > Rakuten.com Shopping > Products > Overview.

 

Video


Managing Your Rakuten Shopping Listings – In this video, you learn how to use the Seller Dashboard to determine the performance of your products, status of your feed and to resolve any errors.

 

Rakuten.com Shopping Product Dashboard


The Rakuten.com Shopping Product Dashboard is a tool that allows you to monitor and manage many aspects of your Rakuten.com Shopping listings in the various product states. Simply navigate to your Marketplaces > Rakuten.com Shopping > Products > Overview page. In addition to being able to manage any product listing errors, you will also be able to keep track of other important statistics that can effect your success selling on Rakuten.com Shopping.

 

Features and Benefits


Below are some of the features and benefits of this interactive tool:

 

  • View your Rakuten.com Shopping sales over time
  • View your Listings by product state
  • View your top 10 performing SKUs along with current quantity
  • View your orders needing to ship

Click to Enlarge

 

Product Status View

The Product Status view will serve as your Rakuten.com Shopping listing management headquarters. From this view you will be able to view detailed information about all of the products you are sending to Rakuten.com Shopping. You will be able to monitor the performance of your items as well as trouble shoot any listing errors you may have received. Simply navigate to your Marketplaces > Rakuten.com Shopping > Products > Product Status view. There will be two primary views to choose from this page. The features of both pages are outlined below

 

Products View

Select the Products button in the upper right corner of your Product Status page to view all of the products you are sending to Rakuten.com Shopping. From this view you can perform the following tasks:

  • Filter based on a variety of criteria
  • Search by SKU and Title
  • View the product status for each item
  • View listing errors associted with a specific item
  • Perform the following actions by selecting the appropriate option under the action column
    • Edit your item  

Click to Enlarge

 

Errors View

Select the Errors button in the upper right corner of your Product Status page to view your products that have received listing errors grouped together by listing error type. From this view you can perform the following tasks:

  • View error titles and descriptions
  • Filter by error status and severity
  • Select the link under the errors column to view error details
    •  Search by SKU and Title
    • Perform the following actions by selecting the appropriate option under the action column
      • Edit your item    
 

Click to Enlarge

 

Resolving Rakuten.com Shopping Errors


There are a wide range of listing errors that you may receive when listing to Rakuten.com Shopping.Some errors are significant and will keep your products from listing on to the marketplace while other errors are less serious and although your product may list successfully chances are that it is not listed optimally according to Rakuten.com Shopping's standards. Typically there are two methods of resolving your Rakuten.com Shopping errors. The method you choose will depend on the error you have received as well as how your data is organized. 

Because Rakuten.com Shopping requests a large amount of data for items in multiple categories and has many requirements for these items it is not uncommon to receive multiple listing errors. Refer to the Rakuten Error Troubleshooting Guide page for an extensive list of errors and hints on how to resolve them.

 

Method 1: Edit Your Rakuten.com Shopping Template Mappings

The Rakuten.com Shopping Template is what tells ChannelAdvisor what data to send to Rakuten.com Shopping. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template. Some things to look out for are as follows:

  • Have I mapped all of the template fields that are required by Rakuten.com Shopping to list successfully?
  • Have I mapped using the correct attribute in my inventory?
  • Have I setup the appropriate Business Rule or Lookup List to transform my data into a value accepted by Rakuten.com Shopping? 

 

Method 2: Edit Your Inventory Data

If you find the template appears to be mapped correctly according to Rakuten.com Shopping's specifications,more then likely the source of the error is in your inventory data. Some things to look out for are as follows:

  • Am I sending values that are accepted by Rakuten.com Shopping according to the Inventory File Templates on Seller Central?
  • Can I use a business rule or lookup list to transform my existing data into a value accepted by Rakuten.com Shopping?
  • Do I need to create a new attribute in my inventory and populate it with an accepted value?

Please note: If you're unsure about what fields need to be mapped and what values are accepted by Rakuten.com Shopping, reference the Marketplace Seller Documents located on Rakuten.com Shopping Seller Central.

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