How To

Bluefly FAQs

The table below gives answers to common questions, that you possibly will encounter while doing business on Bluefly – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

https://marketplace.bluefly.com

What functionality is supported in the seller portal?

Create product/order, view product/order details, update product/order, update inventory levels, complete returns

What is the URL for seller documentation?

N/A

How do I contact the Bluefly support? Please reach out to your Bluefly Account Manager.
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? Email onboarding@bluefly.com

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

Up to 30 minutes

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Up to 30 minutes

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

Price up to 30 minutes
Quantity up to 90 minutes

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? SellerSKU ProductGroup
What field represents the ChannelAdvisor child/standalone SKU? SellerSKU
How do I know when a product is available to buyers? ListingStatus
Does Bluefly support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? Seller SKUs can not be changed in Bluefly’s system. If the value changes they will create a completely new SKU/style. If you need to change the Seller SKU you need to zero out inventory on the existing SKU and create the new SKU.
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 200,000 product listings (parent/standalone SKUs)
600,000 individual items (child/standalone SKUs)

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Not supported

Which types of cancellations are supported in ChannelAdvisor?

Full only

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Full only

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Up to 15 minutes
When cancellation/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Up to 10 minutes

The table below gives answers to common questions, that you possibly will encounter while doing business on Bluefly – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

https://marketplace.bluefly.com

What functionality is supported in the seller portal?

Create product/order, view product/order details, update product/order, update inventory levels, complete returns

What is the URL for seller documentation?

N/A

How do I contact the Bluefly support? Please reach out to your Bluefly Account Manager.
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? Email onboarding@bluefly.com

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

Up to 30 minutes

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Up to 30 minutes

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

Price up to 30 minutes
Quantity up to 90 minutes

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? SellerSKU ProductGroup
What field represents the ChannelAdvisor child/standalone SKU? SellerSKU
How do I know when a product is available to buyers? ListingStatus
Does Bluefly support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? Seller SKUs can not be changed in Bluefly’s system. If the value changes they will create a completely new SKU/style. If you need to change the Seller SKU you need to zero out inventory on the existing SKU and create the new SKU.
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 200,000 product listings (parent/standalone SKUs)
600,000 individual items (child/standalone SKUs)

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Not supported

Which types of cancellations are supported in ChannelAdvisor?

Full only

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Full only

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Up to 15 minutes
When cancellation/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Up to 10 minutes
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