How To

Getting Started with Cdiscount

Before getting started on Cdiscount marketplace, please be aware of these important requirements:

  1. You must have registered a Cdiscount account – After registering ( here ) you will receive two sets of login information – one for you to log into the seller portal and one for the API. It is the API details you will need to activate your ChannelAdvisor account to communicate with your Cdiscount account.
  2. Products must be listed in Euros – All listings on Cdiscount must be listed in Euro. You will also be paid by Cdiscount in Euro.
  3. Images need to be 1200 x 1200 pixel – Your images have to have a minimum size of 1200 x 1200 pixel. 3000 x 3000 is the maximum accepted image size.

If these requirements are not an issue for you, getting started on Cdiscount is as easy as completing these simple steps. You will want to reference each step in this guide while you are going through your Cdiscount Launch Process.


 

Launch Options


When setting up Cdiscount with ChannelAdvisor you have two launch options:

  1. Self-Guided Launch – Completed by yourself using the information found in this Setup Guide.
  2. Launch Assistance Service – A paid for service offered by the ChannelAdvisor Launch Team that allows for you to have a Launch Manager and a limited number of phone-based training and assistance calls to help you get setup on Cdiscount quicker and easier. To enquire about this service contact Sales for more information.

Prerequisites


Before beginning the launch process, you will need to complete the following steps:

  1. Create your Cdiscount seller account – To start selling register here for a seller account.
  2. Obtain account login credentials – You'll need your Cdiscount API login details (which will be emailed to you by a Cdiscount representative) when completing the Cdiscount settings in ChannelAdvisor.
  3. Setup Shipping Options – You must create the minimum shipping options in the Seller Portal for Cdiscount before attempting to list any products. The minimum requirements are standard shipping, tracked shipping and registered shipping.
  4. FR Posting Account – If you don't already have one request from ChannelAdvisor support an FR posting account .
  5. SKU Limitation – Since Cdiscount manually checks products being created, there is a default limit of 20,000 SKUs set on new seller accounts. If you intend to list more than this, please notify Support or your Launch Manager so that we can inform Cdiscount to expect a higher number from your account.

Configure Inventory


Before listing your products on the Cdiscount marketplace, it is important to be aware of Cdiscount's listing requirements. Cdiscount should provide you with this information upon registering your account, but here are some details you may find helpful.


SKU Requirements

Cdiscount requires a SKU that is 40 characters or less.

Usage of UPC / EAN / ISBN

You can provide a UPC or EAN and/or ISBN as a unique product identifier when listing your items to Cdiscount. So make sure this information is stored in your item details. Please note, that an EAN or a UPC is required in certain categories. You can download a copy of the Cdiscount category overview here to review in which categories product identifiers are mandatory.

If this kind of information does not already exist in your inventory, you may need to add a new attribute to your inventory and populate that attribute with the values that Cdiscount accepts. To learn more about adding attributes, please refer to the Using Inventory Attributes page.

Product Variations

Product variations are supported by Cdiscount but only for a sub-set of their categories. Please ensure you check variation support on the data model .

Marketplace Category

Marketplace category is the lowest level category available in any given vertical, i.e. where your products will be placed so buyers can find your products using the search functions and left navigation.
Cdiscount allows sellers to add offers to existing catalog items without needing to supply French content. To configure your ChannelAdvisor account to attempt these listings, you should enter In Catalog as your category instead of entering an actual Cdiscount category code. Important note: Cdiscount supports this feature for standalone items only – variations are not supported.

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Configure Marketplace Settings


 


Configuring your Cdiscount Settings will set the foundation for your account integration with the marketplace. You will select a label that will be associated with the inventory you want to send to Cdiscount, define quantity settings and enter account information. Begin by navigating to Marketplaces > Cdiscount > Settings. View the Marketplaces Settings page for more details on the setup.

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List Your Products


Once you have completed the Marketplace Settings you will need to complete the Cdiscount Product Mapping Template in ChannelAdvisor, located under Marketplaces > Cdiscount > Product Mapping > Template.


Mapping the Template

ChannelAdvisor Product Mapping Templates are used to define the exact data that will be sent to the marketplace when creating or updating a listing. The template will contain all the fields accepted by the marketplace and will allow you to specify what product information should be sent for each product listing. You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page of the Strategy and Support Center.

Cdiscount Template Strategies

Be sure to complete all required template fields (indicated by a red asterisk). Below is a list of these fields along with additional information to keep in mind when mapping the template:

  1. Category – This is the code of the marketplace category where your products will be shown (see above for further description on this). Either your Cdiscount Representative or your ChannelAdvisor Launch Manager will be able to share the category list with you or you can download the latest version here . (Download the file and expand the hidden fields in Excel if you don't see the full list). The column you should refer to is named ‘Code Categorie Niveau 4’.
    If you want to add your offer to an existing catalog item without supplying French content enter In Catalog as your category instead of an actual code. Note that this feature is for standalone items only, not variations.
  2. Brand – This is the name of the brand for your products. Cdiscount has an allowed list for Brands. If your brand is not present on this list , you may enter the text “Aucune” (“like no other”) to ensure your products are sent to Cdiscount.
  3. Description – Provide the long description for the product. HTML is not permitted. Limited to 500 characters. Text must be in French. To ensure your listings are successful, we recommend you utilise a business rule to strip out all HTML from this field. Please see SSC pages on commonly used business rules for more information.
  4. Product Identifier – This is the unique identifier for your products. You must provide a valid EAN or UPC. The EAN should not be an internal EAN (e.g. starts with 21… or 22…).
  5. Product Condition – condition of your products. This field allows only certain values, please refer to the list available on the screen.
  6. Title – This is the title that is displayed on the product listing. Text must be in French. Limited to 132 characters.
  7. Colour – actual colour of your products (i.e. not the predefined list approved by Cdiscount). Must be in French. Required field if listing variants.
  8. Size – size of your products. Cdiscount has an extensive allowed value list for this field, please refer to this document . Must be in EU sizing. If words, must be in French.
  9. Images – Max size 3000x3000 pixels. Max file size of 5MB. No enhancements are permitted (e.g. logo, special offers).
  10. Eco Tax  – France permits a seller to charge a small fee in order for the product to be recycled. Insert numbers only, the % sign is not required.
  11. Furniture Eco Tax  – Similar to eco tax, but specific to furniture products. Insert numbers only, the % sign is not required.
  12. Price – Selling price for Cdiscount website. Must be in Euros.
  13. VAT – % VAT charged on your products. Please consult relevant bodies to ensure you are charging the correct VAT %. Insert numbers only, the % sign is not required.
  14. Align Price – Activate this function to automatically decrease your offers' prices to become the best offer at the marketplace. Cdiscounts defines the best offer based on "Price + bestShippingPrice". Price alignment will automatically modify your offers to be 0,01 € lower than the best offer. Please note: Map a Min Price for Alignment on the Cdicsount Template (following field after Align Price) to avoid that your offers will be modified too low. Define it based on your selling price + shipping cost.
  15. Shipping – Cdiscount requires you to supply a min & max delivery time and to also supply shipping charges for three types of shipping class; more details are in the template to give you more context.

Additional information is displayed when you hover your mouse over the question tag icon next to each field in the template.

Back to Top

 

Activate Integration



Activate Cdiscount Integration

At this stage, your account is ready to be activated to communicate and exchange data with the Cdiscount marketplace. First you will assign the label you selected in your Cdiscount settings to your designated inventory items. Next you'll activate the marketplace feed. Please navigate again to Marketplaces > Cdiscount > Settings to complete this step. View the Activating Your Marketplaces Integration page for more details.

Communication Frequency

Now that your Cdiscount integration has been activated, ChannelAdvisor and Cdiscount will be able to communicate. Depending on the number of SKUs and the complexity of your inventory information, the amount of time it takes to process, communicate, and update on the marketplace could vary. In general, products are synchronized daily, stock and price updates are sent once every 30 minutes and orders imports and updates (including shipment notifications, refunds & cancellations) happen every 15 minutes. Refer to the Marketplaces – Processing and Communication Frequency page for more information on this subject.

Back to Top

 

Manage Your Listings


Once you have activated your Cdiscount integration, you should begin seeing activity in the Product Status screen within 15 days (remember that Cdiscount accepts feeds only once per 15 days). You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your Cdiscount account integration in ChannelAdvisor to monitor these issues.


Cdiscount Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The Cdiscount Product Overview page is a marketplace-specific dashboard that provides you with an overview of the current status of all your products assigned to Cdiscount. You can access this page via the menu from Marketplaces > Cdiscount > Products > Overview.

Product Status View

The Product Status view will serve as your Cdiscount listing management headquarters. From Marketplaces > Cdiscount > Products > Product Status you will be able to view detailed information about all of the products you are sending to Cdiscount. Here you will be able to troubleshoot any listing errors you may have received. For further guidance, see our pages on Common Cdiscount Errors and FAQs.

Please note: We do send product data daily. But Cdiscount may still take several days to create a product (we're seeing averages of 3-6 days.

In the case where you are creating a brand new product on Cdiscount, the Product Status screen will show "Sent Successfully" in the Sync Status column and will show "Not Listed" in the Listing Status column until Cdiscount create the new product. Once Cdiscount creates the new product, we will send a request to Cdiscount to list the product. When the product is both created and listed, you will see "Sent Successfully" in the Sync Status column and "Listed" in the Listing Status column. 

Resolving Cdiscount Errors

There aren't many listing errors you may receive when listing to Cdiscount. For guidance, please visit our Common Cdiscount Errors page.

In case, you receive other errors you can utilize one of these two methods.

  • Method 1: Edit Your Template Mappings – The Cdiscount Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template.
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in accordance with Cdiscount's specifications, more than likely the source of the error is in your inventory data.

Back to Top

 

Fulfill/Cancel Orders


Sales are handled through the integrated shopping cart of each Marketplace. Order information details are then imported to ChannelAdvisor in the All Sales view ( Sales > Orders/Transactions > Orders) where you can manage your fulfillment process.


Importing Orders

From your All Sales view, you can easily manage the fulfillment process for all orders imported from the marketplace. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase has been completed, the ChannelAdvisor Complete software will automatically import all the relevant order details needed for fulfillment. Cdiscount orders should be imported within 15 minutes after the purchase.
  2. Once imported, your orders will appear in the Sales > Orders/Transactions > Orders view alongside all of your other orders.

Please refer to the Sales and Fulfillment section for additional information.

Update Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is important since you will not be paid for your sales until this information is received by the Marketplace.

Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the Marketplace. There are three primary methods to complete this process. Refer to the Updating Shipping and Tracking Information page for further details.

Cancelling and Refunding Orders

A refund is only necessary if you have already marked the order as shipped. If you have not marked the order as shipped, canceling an order within our system will cancel the order on the Marketplace. If the buyer contacts you after their purchase asking for a refund, you may process their request by going to the Sales > Orders/Transactions > Orders view.

Refer to the Cancellations & Refunds in ChannelAdvisor page for further details.

Back to Top

Before getting started on Cdiscount marketplace, please be aware of these important requirements:

  1. You must have registered a Cdiscount account – After registering ( here ) you will receive two sets of login information – one for you to log into the seller portal and one for the API. It is the API details you will need to activate your ChannelAdvisor account to communicate with your Cdiscount account.
  2. Products must be listed in Euros – All listings on Cdiscount must be listed in Euro. You will also be paid by Cdiscount in Euro.
  3. Images need to be 1200 x 1200 pixel – Your images have to have a minimum size of 1200 x 1200 pixel. 3000 x 3000 is the maximum accepted image size.

If these requirements are not an issue for you, getting started on Cdiscount is as easy as completing these simple steps. You will want to reference each step in this guide while you are going through your Cdiscount Launch Process.


 

Launch Options


When setting up Cdiscount with ChannelAdvisor you have two launch options:

  1. Self-Guided Launch – Completed by yourself using the information found in this Setup Guide.
  2. Launch Assistance Service – A paid for service offered by the ChannelAdvisor Launch Team that allows for you to have a Launch Manager and a limited number of phone-based training and assistance calls to help you get setup on Cdiscount quicker and easier. To enquire about this service contact Sales for more information.

Prerequisites


Before beginning the launch process, you will need to complete the following steps:

  1. Create your Cdiscount seller account – To start selling register here for a seller account.
  2. Obtain account login credentials – You'll need your Cdiscount API login details (which will be emailed to you by a Cdiscount representative) when completing the Cdiscount settings in ChannelAdvisor.
  3. Setup Shipping Options – You must create the minimum shipping options in the Seller Portal for Cdiscount before attempting to list any products. The minimum requirements are standard shipping, tracked shipping and registered shipping.
  4. FR Posting Account – If you don't already have one request from ChannelAdvisor support an FR posting account .
  5. SKU Limitation – Since Cdiscount manually checks products being created, there is a default limit of 20,000 SKUs set on new seller accounts. If you intend to list more than this, please notify Support or your Launch Manager so that we can inform Cdiscount to expect a higher number from your account.

Configure Inventory


Before listing your products on the Cdiscount marketplace, it is important to be aware of Cdiscount's listing requirements. Cdiscount should provide you with this information upon registering your account, but here are some details you may find helpful.


SKU Requirements

Cdiscount requires a SKU that is 40 characters or less.

Usage of UPC / EAN / ISBN

You can provide a UPC or EAN and/or ISBN as a unique product identifier when listing your items to Cdiscount. So make sure this information is stored in your item details. Please note, that an EAN or a UPC is required in certain categories. You can download a copy of the Cdiscount category overview here to review in which categories product identifiers are mandatory.

If this kind of information does not already exist in your inventory, you may need to add a new attribute to your inventory and populate that attribute with the values that Cdiscount accepts. To learn more about adding attributes, please refer to the Using Inventory Attributes page.

Product Variations

Product variations are supported by Cdiscount but only for a sub-set of their categories. Please ensure you check variation support on the data model .

Marketplace Category

Marketplace category is the lowest level category available in any given vertical, i.e. where your products will be placed so buyers can find your products using the search functions and left navigation.
Cdiscount allows sellers to add offers to existing catalog items without needing to supply French content. To configure your ChannelAdvisor account to attempt these listings, you should enter In Catalog as your category instead of entering an actual Cdiscount category code. Important note: Cdiscount supports this feature for standalone items only – variations are not supported.

Back to Top

 

Configure Marketplace Settings


 


Configuring your Cdiscount Settings will set the foundation for your account integration with the marketplace. You will select a label that will be associated with the inventory you want to send to Cdiscount, define quantity settings and enter account information. Begin by navigating to Marketplaces > Cdiscount > Settings. View the Marketplaces Settings page for more details on the setup.

Back to Top

 

List Your Products


Once you have completed the Marketplace Settings you will need to complete the Cdiscount Product Mapping Template in ChannelAdvisor, located under Marketplaces > Cdiscount > Product Mapping > Template.


Mapping the Template

ChannelAdvisor Product Mapping Templates are used to define the exact data that will be sent to the marketplace when creating or updating a listing. The template will contain all the fields accepted by the marketplace and will allow you to specify what product information should be sent for each product listing. You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page of the Strategy and Support Center.

Cdiscount Template Strategies

Be sure to complete all required template fields (indicated by a red asterisk). Below is a list of these fields along with additional information to keep in mind when mapping the template:

  1. Category – This is the code of the marketplace category where your products will be shown (see above for further description on this). Either your Cdiscount Representative or your ChannelAdvisor Launch Manager will be able to share the category list with you or you can download the latest version here . (Download the file and expand the hidden fields in Excel if you don't see the full list). The column you should refer to is named ‘Code Categorie Niveau 4’.
    If you want to add your offer to an existing catalog item without supplying French content enter In Catalog as your category instead of an actual code. Note that this feature is for standalone items only, not variations.
  2. Brand – This is the name of the brand for your products. Cdiscount has an allowed list for Brands. If your brand is not present on this list , you may enter the text “Aucune” (“like no other”) to ensure your products are sent to Cdiscount.
  3. Description – Provide the long description for the product. HTML is not permitted. Limited to 500 characters. Text must be in French. To ensure your listings are successful, we recommend you utilise a business rule to strip out all HTML from this field. Please see SSC pages on commonly used business rules for more information.
  4. Product Identifier – This is the unique identifier for your products. You must provide a valid EAN or UPC. The EAN should not be an internal EAN (e.g. starts with 21… or 22…).
  5. Product Condition – condition of your products. This field allows only certain values, please refer to the list available on the screen.
  6. Title – This is the title that is displayed on the product listing. Text must be in French. Limited to 132 characters.
  7. Colour – actual colour of your products (i.e. not the predefined list approved by Cdiscount). Must be in French. Required field if listing variants.
  8. Size – size of your products. Cdiscount has an extensive allowed value list for this field, please refer to this document . Must be in EU sizing. If words, must be in French.
  9. Images – Max size 3000x3000 pixels. Max file size of 5MB. No enhancements are permitted (e.g. logo, special offers).
  10. Eco Tax  – France permits a seller to charge a small fee in order for the product to be recycled. Insert numbers only, the % sign is not required.
  11. Furniture Eco Tax  – Similar to eco tax, but specific to furniture products. Insert numbers only, the % sign is not required.
  12. Price – Selling price for Cdiscount website. Must be in Euros.
  13. VAT – % VAT charged on your products. Please consult relevant bodies to ensure you are charging the correct VAT %. Insert numbers only, the % sign is not required.
  14. Align Price – Activate this function to automatically decrease your offers' prices to become the best offer at the marketplace. Cdiscounts defines the best offer based on "Price + bestShippingPrice". Price alignment will automatically modify your offers to be 0,01 € lower than the best offer. Please note: Map a Min Price for Alignment on the Cdicsount Template (following field after Align Price) to avoid that your offers will be modified too low. Define it based on your selling price + shipping cost.
  15. Shipping – Cdiscount requires you to supply a min & max delivery time and to also supply shipping charges for three types of shipping class; more details are in the template to give you more context.

Additional information is displayed when you hover your mouse over the question tag icon next to each field in the template.

Back to Top

 

Activate Integration



Activate Cdiscount Integration

At this stage, your account is ready to be activated to communicate and exchange data with the Cdiscount marketplace. First you will assign the label you selected in your Cdiscount settings to your designated inventory items. Next you'll activate the marketplace feed. Please navigate again to Marketplaces > Cdiscount > Settings to complete this step. View the Activating Your Marketplaces Integration page for more details.

Communication Frequency

Now that your Cdiscount integration has been activated, ChannelAdvisor and Cdiscount will be able to communicate. Depending on the number of SKUs and the complexity of your inventory information, the amount of time it takes to process, communicate, and update on the marketplace could vary. In general, products are synchronized daily, stock and price updates are sent once every 30 minutes and orders imports and updates (including shipment notifications, refunds & cancellations) happen every 15 minutes. Refer to the Marketplaces – Processing and Communication Frequency page for more information on this subject.

Back to Top

 

Manage Your Listings


Once you have activated your Cdiscount integration, you should begin seeing activity in the Product Status screen within 15 days (remember that Cdiscount accepts feeds only once per 15 days). You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your Cdiscount account integration in ChannelAdvisor to monitor these issues.


Cdiscount Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The Cdiscount Product Overview page is a marketplace-specific dashboard that provides you with an overview of the current status of all your products assigned to Cdiscount. You can access this page via the menu from Marketplaces > Cdiscount > Products > Overview.

Product Status View

The Product Status view will serve as your Cdiscount listing management headquarters. From Marketplaces > Cdiscount > Products > Product Status you will be able to view detailed information about all of the products you are sending to Cdiscount. Here you will be able to troubleshoot any listing errors you may have received. For further guidance, see our pages on Common Cdiscount Errors and FAQs.

Please note: We do send product data daily. But Cdiscount may still take several days to create a product (we're seeing averages of 3-6 days.

In the case where you are creating a brand new product on Cdiscount, the Product Status screen will show "Sent Successfully" in the Sync Status column and will show "Not Listed" in the Listing Status column until Cdiscount create the new product. Once Cdiscount creates the new product, we will send a request to Cdiscount to list the product. When the product is both created and listed, you will see "Sent Successfully" in the Sync Status column and "Listed" in the Listing Status column. 

Resolving Cdiscount Errors

There aren't many listing errors you may receive when listing to Cdiscount. For guidance, please visit our Common Cdiscount Errors page.

In case, you receive other errors you can utilize one of these two methods.

  • Method 1: Edit Your Template Mappings – The Cdiscount Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template.
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in accordance with Cdiscount's specifications, more than likely the source of the error is in your inventory data.

Back to Top

 

Fulfill/Cancel Orders


Sales are handled through the integrated shopping cart of each Marketplace. Order information details are then imported to ChannelAdvisor in the All Sales view ( Sales > Orders/Transactions > Orders) where you can manage your fulfillment process.


Importing Orders

From your All Sales view, you can easily manage the fulfillment process for all orders imported from the marketplace. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase has been completed, the ChannelAdvisor Complete software will automatically import all the relevant order details needed for fulfillment. Cdiscount orders should be imported within 15 minutes after the purchase.
  2. Once imported, your orders will appear in the Sales > Orders/Transactions > Orders view alongside all of your other orders.

Please refer to the Sales and Fulfillment section for additional information.

Update Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is important since you will not be paid for your sales until this information is received by the Marketplace.

Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the Marketplace. There are three primary methods to complete this process. Refer to the Updating Shipping and Tracking Information page for further details.

Cancelling and Refunding Orders

A refund is only necessary if you have already marked the order as shipped. If you have not marked the order as shipped, canceling an order within our system will cancel the order on the Marketplace. If the buyer contacts you after their purchase asking for a refund, you may process their request by going to the Sales > Orders/Transactions > Orders view.

Refer to the Cancellations & Refunds in ChannelAdvisor page for further details.

Back to Top

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