How To

eBay Settings

The eBay settings page provides quick and easy access to manage the way that ChannelAdvisor interacts with your eBay account. During your initial setup process you will be instructed to complete the eBay Setup Wizard. After your initial setup you will be able to return to your eBay settings to make any necessary adjustments.

Prerequisites


The following topics should be reviewed before completing this task.

 

Video



eBay Settings
– This video talks about all the eBay settings available in ChannelAdvisor. View Transcript

 

Tasks to Complete


Navigate to your Marketplaces > eBay > Settings > eBay Settings view anytime after you have completed the Setup Guide to manage your eBay settings. They consist of Key Settings and Additional Settings:


Configure Key Settings


Key Settings are those that should be completed before listing to eBay. Use the Edit icon to modify any of these settings:


eBay Marketplace Credentials

Your eBay marketplace credentials is the unique login information for your seller account that is necessary for the ChannelAdvisor system to interface with eBay. Your eBay marketplace credentials are issued directly from eBay when you register a selling account. Entering this information is required for ChannelAdvisor to be able to list inventory and process orders on your behalf.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to eBay Marketplace Credentials  to configure the settings listed below.
    • eBay's Token Authentication
      1. Click the Modify link under Actions next to the account you wish to re-validate.
      2. Click on the Update Token button.
      3. You will be redirected to eBay's website.
      4. Enter your user name and password directly on that website. ChannelAdvisor does not have any knowledge of that user name and password.
      5. EBay will validate the user name and password you enter.
        • If incorrect, an error is displayed.
        • If correct, eBay passes a token (an encrypted data string) back to ChannelAdvisor and sets an expiration date on that token.
        • Click Save to exit the Register eBay Credentials screen.

ChannelAdvisor will use this token whenever communicating with eBay on your behalf. eBay authenticates that this token is valid, and if so will allow ChannelAdvisor to list products, pull orders, etc. on your behalf.

Eventually your eBay marketplace token will expire, which means eBay will no longer allow ChannelAdvisor to have access to its system until you "re-authenticate" a new token by repeating the steps listed above. The ChannelAdvisor software will warn you when your token is about to expire.

  • Setting Up Multiple Accounts
    1. Select the Add New button. You'll be required to authenticate a token with eBay for each account. Upon doing so, each account will be listed on the  eBay Marketplace Credentials page. You'll quickly be able to see the following information for each account:
    2. Register your eBay Authentication token.
    3. Verify eBay Username.
    4. Enter your eBay Password.
    5. Select your eBay Marketplaces associated with this account.
    6. Click Save.
  • Removing Credentials
    • If you need to remove eBay credentials simply uncheck the enabled eBay site you want to delete credentials for. But please be very cautious as this will also remove Posting Templates and Ads associated with the credentials – this step is not reversible.

Back to Top


Categories

With this setting you define in which eBay marketplaces categories you are going to list your products.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to Categories.

Mark the checkboxes for those categories you will be listing your items to. ChannelAdvisor will display additional data fields for the chosen categories in your eBay Feed Template. You will be able to map your inventory data to those category specific attributes.

Back to Top


Listings

Control how ChannelAdvisor manages your eBay Listings with settings for Overselling Avoidance, Price Synchronization, Variation Listings, Item Specific Automatic Matching and avoiding duplicate listings.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings  view
  2. Select the edit link next to listings to configure the settings listed below.
    • Revise Listings – The allows a seller to have open listings automatically updated at eBay when changes are made to inventory items, posting templates, description templates, schedules, or other information used to create an open listing. When these changes are detected, open listings at eBay will be automatically updated with the new information. Please visit the Revising an Open Listing page for additional information on this setting and the automatic withdraw options. If you have open listings that should not be revised (such as a Daily Deal listing with special pricing and quantity options) then use the Exclude Label option to prevent these items from being changed in any way. Assign the label to the appropriate SKUs that should be omitted from the revise process and select that label in order to prevent any changes. When applying to variation listings, all child SKUs must be selected to prevent revisions.
       
    • Variation Listings – Variation listings allow you to provide all of the similar items in a single eBay listing to make it easier for the buyer to find the size, color, or other option that they would like to purchase. Without variation listings, each of the options must be submitted independently, creating a much more complicated landscape for the buyer to navigate when searching for an item. With variation listings, the buyer finds the product and then has the complete selection of all available options for that item. They can select the item directly instead of requiring additional searches and navigation to find the specific item they desire. Please visit the Using Variation Listings on eBay page for additional information on this setting.
       
    • Item Specifics Automatic Matching – Automatic matching for eBay Item Specifics can significantly reduce the number of posting templates in an account.  This makes it easier to configure Ads and ensure that item specific information is submitted to eBay when the items are listed. Please visit the Using Automatic Matching for eBay Item Specifics page for additional information on this setting.
       
    • Duplicate Listing Processing – The eBay Duplicate Listing Policy prohibits submitting multiple listings of the same item in the same listing format with certain limited exceptions.  In general, sellers should not be submitting the same item multiple times, so the Duplicate Listing Processing block was added to help prevent inadvertent submission of the same inventory item in the same listing format multiple times.  For users that would like duplicate listings blocked, enabling the option will stop any listing of an item that is already submitted as live to eBay. Please visit the Avoiding Duplicate Listings at eBay page for additional information on this setting.

Back to Top


Unpaid Sales

The ChannelAdvisor system can automatically send notifications, cancel incomplete sales and file disputes for buyers that have not completed checkout or have not paid for the orders in a designated period of time. Please visit the eBay Unpaid Items page for additional information on this setting.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to Unpaid Sales to configure the settings listed below.
     
    • Unpaid Sales Notifications
      1. Select to send email reminders to buyers who have not yet checked out.
      2. Select to send email reminders to buyers who have submitted payment, but the payment has not cleared.
         
    • Automatic Order Cancellation – Orders will be automatically canceled when the buyer does not complete checkout and after the dispute process has completed and the checkout is no longer available to buyers at eBay. No additional configuration is necessary to cancel orders and restock the inventory.
       
    • Automatic Dispute Generation
      1. Create a dispute if checkout has not been completed after a certain number of days.
      2. Create a dispute if checkout has been completed but no payment has been received after a certain number of days.

Back to Top


Feedback

You can automate the sending of Feedback to your buyers through the ChannelAdvisor application. You also have the ability to set up to six different rotating feedback messages to your buyers as well. Sellers can only leave positive feedback for buyers and this automation will leave only positive feedback on eBay. For more information on enabling and configuring feedback, visit Feedback Automation .

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to Feedback to configure the settings listed below. 
    • Automatic Positive Feedback
      1. Select the box to enable Automatic Feedback.
      2. Select the event that will trigger the feedback to be sent to the marketplace.
         
    • Feedback Message Rotation
      1. Select the box to enable feedback rotation.
      2. Add up to six default feedback messages.
         
    • Feedback Notifications
      1. Choose to send when I leave feedback for the buyer.
      2. Choose to send reminders to buyers who have checked out but not left feedback.

Back to Top


Best Offer and Second Chance Offer

Choose to enable the Best Offer and Second Chance Offer Settings. 

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to Best Offer to configure the settings for Best Offer. You can also configure your Second Chance Offer settings in this view.
     
    • Best Offer – This eBay feature allows sellers to post items at a specific price, but accept the "Best Offer" from a buyer. Sellers pay both Listing and Final Value Fees (FVF) on the sale, but the FVF is based on the "Best Offer" price not the listed price. For more information on configuring Best Offer settings, visit Best Offer Automation.
    • Second Chance Offer – This eBay feature allows sellers to contact bidders and offer them the opportunity to purchase an item that they bid on without re-listing the item on eBay. You can automate the offer based on the highest under bidder whose final bid is at or above the "lowest acceptable price" stored in the Second Chance Offer. Sellers will pay eBay Final Value Fees, but not additional Listing fees since the items are not listed on eBay again. For more information visit Second Chance Offers.

Back to Top


Configure Additional Settings


The Additional Settings allow you to configure more advanced or detailed options that may not apply to all sellers. Use the Edit icon to modify any of these settings.


eBay Custom Item Specifics

If you would like to send additional product information to eBay as user-defined Custom Item Specifics, you can select product attributes that will be submitted to eBay as additional information. First, eBay-defined Custom Item Specifics will be submitted, and then additional user-defined Custom Item Specifics will be added to the listing.  Note that eBay has a limit on the total number of item specifics allowed in a listing so make sure you are selecting attributes that provide value to a buyer when they see your product listing. You may select as many as you want, and only those with a value configured on the SKU will be submitted to eBay.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to eBay Custom Item Specifics.
  3. Select the attributes that should be submitted as Custom Item Specifics by clicking on the name on the left. If you would like to remove an attribute, click on it in the selected column and it will be removed.
    • These attributes will only be submitted to eBay if a value is configured on the SKU. If the attribute is not associated with the SKU or there is no value configured, the attribute will not be submitted and will not take up one of your available Custom Item Specifics spaces on the listing.
  4. Select Save.

It appears that eBay has a limit of 15 item specifics on a listing. This includes the fields that are defined by eBay as item specifics as well as custom item specifics you add to the listing. Because of this limit, you want to make sure you provide the relevant and most important information for your custom item specifics to display that information at the top and any additional details can still be included as part of your main description section.

Back to Top


High Risk Buyers

Allow the ChannelAdvisor system to automatically track and/or block troublesome buyers who cancel sales. 

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to High Risk Buyers to configure the settings listed below.
    • Add High Risk Bidder to Bidder Watch List. 
      1. Select this option to add bidders to the Bidder Watch List.
      2. Enter a number of canceled sales to indicate when a buyer will be added to the watch list.
         
    • Automatically BLOCK all bidders added to the Bidder Watch List.
      1. Select this option to BLOCK bidders that are added to the Bidder Watch List.
      2. Enter a number of canceled sales to indicate when a buyer will be blocked.

Back to Top


Sales Notifications

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to Sales Notifications.

Please Note: Due to the checkout process now being run completely in eBay it is recommended to disable all email notifications in ChannelAdvisor. Since notifications will be sent by eBay directly failure to disable notifications through ChannelAdvisor will result in duplicate notifications being sent to buyers.

Back to Top


PayPal Address and Checkout Report

There are several ChannelAdvisor settings that you can configure through the eBay guide as well, rather than visiting several other pages throughout the application. These are your Checkout Report settings and PayPal email address. 

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view
  2. Select the edit link next to Checkout Report and Paypal Address  to configure the settings listed below. 
    • Checkout Reports – The checkout report settings allow you to configure how you'd like to receive your report. This includes the email address where the report is sent, how and when the report is generated and if the report should still be run and emailed if there aren't any need orders. You can also configure these options by visiting: Sales > Checkout > Configuration.
    • PayPal Settings – The PayPal email address has been added in this guide in order to process PayPal refunds through the ChannelAdvisor system. If this email address is missing and PayPal orders are collected through eBay, you would not be able to use the ChannelAdvisor sytem to perform a refund for these orders. You can also configure this by visiting: Sales > Checkout > Payment Methods

Back to Top


eBay Stores Categories

To import already established eBay Stores Categories into ChannelAdvisor Complete, click the "Import Categories" button. Please Note: If the categories on the eBay Stores marketplace change, return to this page and re-import the changed categories into ChannelAdvisor Complete.

Note:  You must create your eBay Store Categories within your eBay account before completing this task. 

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view
  2. Select the edit link next to eBay Stores Categories.
  3. Select Import Categories .

Back to Top


eBay Business Policies

This settings page will view the existing Business Policies imported from your eBay account. If changes have been applied to Business Policies at eBay, you can use the "Import Business Policies" button to synchronize the updated policy information with the data in your ChannelAdvisor account. These policies are used on the Posting Templates to configure Payment, Shipping, and Returns information. If a change is needed to one of the Business Policies, log into your account at eBay, modify the policy, then run the import process to update the policy information in your ChannelAdvisor account.

Back to Top


eBay Order Import Processing

In order to use the eBay Checkout, you must first map your existing ChannelAdvisor Shipping Carrier(s) and Class(es) to those configured in your eBay account. This will ensure the shipping methods match between both your eBay and ChannelAdvisor accounts. You may also choose whether you prefer to use eBay Order Identifiers or ChannelAdvisor Order Identifiers when new sales records are created from eBay purchases.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to eBay Order Import Processing.
  3. Select if you would prefer to use eBay Order Identifiers or the ChannelAdvisor Order Identifiers.
    • ChannelAdvisor Order Identifiers are a number that will always increase within a single account (though it may not be sequential)
    • eBay Order Identifiers may be one of three different formats:
      • two twelve digit numbers separated by a hyphen, such as 350661366884-485187955022 (generally fixed price listings)
      • a twelve digit number followed by a hyphen and a zero, such as 141089235371-0 (generally auction listings)
      • a single number with no hyphen, such as 150249670014 (generally multiple item orders)
  4. Select whether you would like to automatically accept cancellation requests from buyers. To automatically accept cancellation requests, input the number of minutes you would like eBay orders to be held in a pending state. EBay will allow buyers to request to cancel a transaction for 60 minutes after the purchase. This value will also be used for the eBay Order Consolidation process to combine orders and reduce your fulfillment costs.
  5. Select your eBay shipping options configured within your eBay account .
  6. Map each eBay shipping option to your Carrier/Class combination configured in ChannelAdvisor.
  7. Select Save.

Back to Top

The eBay settings page provides quick and easy access to manage the way that ChannelAdvisor interacts with your eBay account. During your initial setup process you will be instructed to complete the eBay Setup Wizard. After your initial setup you will be able to return to your eBay settings to make any necessary adjustments.

Prerequisites


The following topics should be reviewed before completing this task.

 

Video



eBay Settings
– This video talks about all the eBay settings available in ChannelAdvisor. View Transcript

 

Tasks to Complete


Navigate to your Marketplaces > eBay > Settings > eBay Settings view anytime after you have completed the Setup Guide to manage your eBay settings. They consist of Key Settings and Additional Settings:


Configure Key Settings


Key Settings are those that should be completed before listing to eBay. Use the Edit icon to modify any of these settings:


eBay Marketplace Credentials

Your eBay marketplace credentials is the unique login information for your seller account that is necessary for the ChannelAdvisor system to interface with eBay. Your eBay marketplace credentials are issued directly from eBay when you register a selling account. Entering this information is required for ChannelAdvisor to be able to list inventory and process orders on your behalf.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to eBay Marketplace Credentials  to configure the settings listed below.
    • eBay's Token Authentication
      1. Click the Modify link under Actions next to the account you wish to re-validate.
      2. Click on the Update Token button.
      3. You will be redirected to eBay's website.
      4. Enter your user name and password directly on that website. ChannelAdvisor does not have any knowledge of that user name and password.
      5. EBay will validate the user name and password you enter.
        • If incorrect, an error is displayed.
        • If correct, eBay passes a token (an encrypted data string) back to ChannelAdvisor and sets an expiration date on that token.
        • Click Save to exit the Register eBay Credentials screen.

ChannelAdvisor will use this token whenever communicating with eBay on your behalf. eBay authenticates that this token is valid, and if so will allow ChannelAdvisor to list products, pull orders, etc. on your behalf.

Eventually your eBay marketplace token will expire, which means eBay will no longer allow ChannelAdvisor to have access to its system until you "re-authenticate" a new token by repeating the steps listed above. The ChannelAdvisor software will warn you when your token is about to expire.

  • Setting Up Multiple Accounts
    1. Select the Add New button. You'll be required to authenticate a token with eBay for each account. Upon doing so, each account will be listed on the  eBay Marketplace Credentials page. You'll quickly be able to see the following information for each account:
    2. Register your eBay Authentication token.
    3. Verify eBay Username.
    4. Enter your eBay Password.
    5. Select your eBay Marketplaces associated with this account.
    6. Click Save.
  • Removing Credentials
    • If you need to remove eBay credentials simply uncheck the enabled eBay site you want to delete credentials for. But please be very cautious as this will also remove Posting Templates and Ads associated with the credentials – this step is not reversible.

Back to Top


Categories

With this setting you define in which eBay marketplaces categories you are going to list your products.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to Categories.

Mark the checkboxes for those categories you will be listing your items to. ChannelAdvisor will display additional data fields for the chosen categories in your eBay Feed Template. You will be able to map your inventory data to those category specific attributes.

Back to Top


Listings

Control how ChannelAdvisor manages your eBay Listings with settings for Overselling Avoidance, Price Synchronization, Variation Listings, Item Specific Automatic Matching and avoiding duplicate listings.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings  view
  2. Select the edit link next to listings to configure the settings listed below.
    • Revise Listings – The allows a seller to have open listings automatically updated at eBay when changes are made to inventory items, posting templates, description templates, schedules, or other information used to create an open listing. When these changes are detected, open listings at eBay will be automatically updated with the new information. Please visit the Revising an Open Listing page for additional information on this setting and the automatic withdraw options. If you have open listings that should not be revised (such as a Daily Deal listing with special pricing and quantity options) then use the Exclude Label option to prevent these items from being changed in any way. Assign the label to the appropriate SKUs that should be omitted from the revise process and select that label in order to prevent any changes. When applying to variation listings, all child SKUs must be selected to prevent revisions.
       
    • Variation Listings – Variation listings allow you to provide all of the similar items in a single eBay listing to make it easier for the buyer to find the size, color, or other option that they would like to purchase. Without variation listings, each of the options must be submitted independently, creating a much more complicated landscape for the buyer to navigate when searching for an item. With variation listings, the buyer finds the product and then has the complete selection of all available options for that item. They can select the item directly instead of requiring additional searches and navigation to find the specific item they desire. Please visit the Using Variation Listings on eBay page for additional information on this setting.
       
    • Item Specifics Automatic Matching – Automatic matching for eBay Item Specifics can significantly reduce the number of posting templates in an account.  This makes it easier to configure Ads and ensure that item specific information is submitted to eBay when the items are listed. Please visit the Using Automatic Matching for eBay Item Specifics page for additional information on this setting.
       
    • Duplicate Listing Processing – The eBay Duplicate Listing Policy prohibits submitting multiple listings of the same item in the same listing format with certain limited exceptions.  In general, sellers should not be submitting the same item multiple times, so the Duplicate Listing Processing block was added to help prevent inadvertent submission of the same inventory item in the same listing format multiple times.  For users that would like duplicate listings blocked, enabling the option will stop any listing of an item that is already submitted as live to eBay. Please visit the Avoiding Duplicate Listings at eBay page for additional information on this setting.

Back to Top


Unpaid Sales

The ChannelAdvisor system can automatically send notifications, cancel incomplete sales and file disputes for buyers that have not completed checkout or have not paid for the orders in a designated period of time. Please visit the eBay Unpaid Items page for additional information on this setting.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to Unpaid Sales to configure the settings listed below.
     
    • Unpaid Sales Notifications
      1. Select to send email reminders to buyers who have not yet checked out.
      2. Select to send email reminders to buyers who have submitted payment, but the payment has not cleared.
         
    • Automatic Order Cancellation – Orders will be automatically canceled when the buyer does not complete checkout and after the dispute process has completed and the checkout is no longer available to buyers at eBay. No additional configuration is necessary to cancel orders and restock the inventory.
       
    • Automatic Dispute Generation
      1. Create a dispute if checkout has not been completed after a certain number of days.
      2. Create a dispute if checkout has been completed but no payment has been received after a certain number of days.

Back to Top


Feedback

You can automate the sending of Feedback to your buyers through the ChannelAdvisor application. You also have the ability to set up to six different rotating feedback messages to your buyers as well. Sellers can only leave positive feedback for buyers and this automation will leave only positive feedback on eBay. For more information on enabling and configuring feedback, visit Feedback Automation .

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to Feedback to configure the settings listed below. 
    • Automatic Positive Feedback
      1. Select the box to enable Automatic Feedback.
      2. Select the event that will trigger the feedback to be sent to the marketplace.
         
    • Feedback Message Rotation
      1. Select the box to enable feedback rotation.
      2. Add up to six default feedback messages.
         
    • Feedback Notifications
      1. Choose to send when I leave feedback for the buyer.
      2. Choose to send reminders to buyers who have checked out but not left feedback.

Back to Top


Best Offer and Second Chance Offer

Choose to enable the Best Offer and Second Chance Offer Settings. 

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to Best Offer to configure the settings for Best Offer. You can also configure your Second Chance Offer settings in this view.
     
    • Best Offer – This eBay feature allows sellers to post items at a specific price, but accept the "Best Offer" from a buyer. Sellers pay both Listing and Final Value Fees (FVF) on the sale, but the FVF is based on the "Best Offer" price not the listed price. For more information on configuring Best Offer settings, visit Best Offer Automation.
    • Second Chance Offer – This eBay feature allows sellers to contact bidders and offer them the opportunity to purchase an item that they bid on without re-listing the item on eBay. You can automate the offer based on the highest under bidder whose final bid is at or above the "lowest acceptable price" stored in the Second Chance Offer. Sellers will pay eBay Final Value Fees, but not additional Listing fees since the items are not listed on eBay again. For more information visit Second Chance Offers.

Back to Top


Configure Additional Settings


The Additional Settings allow you to configure more advanced or detailed options that may not apply to all sellers. Use the Edit icon to modify any of these settings.


eBay Custom Item Specifics

If you would like to send additional product information to eBay as user-defined Custom Item Specifics, you can select product attributes that will be submitted to eBay as additional information. First, eBay-defined Custom Item Specifics will be submitted, and then additional user-defined Custom Item Specifics will be added to the listing.  Note that eBay has a limit on the total number of item specifics allowed in a listing so make sure you are selecting attributes that provide value to a buyer when they see your product listing. You may select as many as you want, and only those with a value configured on the SKU will be submitted to eBay.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to eBay Custom Item Specifics.
  3. Select the attributes that should be submitted as Custom Item Specifics by clicking on the name on the left. If you would like to remove an attribute, click on it in the selected column and it will be removed.
    • These attributes will only be submitted to eBay if a value is configured on the SKU. If the attribute is not associated with the SKU or there is no value configured, the attribute will not be submitted and will not take up one of your available Custom Item Specifics spaces on the listing.
  4. Select Save.

It appears that eBay has a limit of 15 item specifics on a listing. This includes the fields that are defined by eBay as item specifics as well as custom item specifics you add to the listing. Because of this limit, you want to make sure you provide the relevant and most important information for your custom item specifics to display that information at the top and any additional details can still be included as part of your main description section.

Back to Top


High Risk Buyers

Allow the ChannelAdvisor system to automatically track and/or block troublesome buyers who cancel sales. 

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to High Risk Buyers to configure the settings listed below.
    • Add High Risk Bidder to Bidder Watch List. 
      1. Select this option to add bidders to the Bidder Watch List.
      2. Enter a number of canceled sales to indicate when a buyer will be added to the watch list.
         
    • Automatically BLOCK all bidders added to the Bidder Watch List.
      1. Select this option to BLOCK bidders that are added to the Bidder Watch List.
      2. Enter a number of canceled sales to indicate when a buyer will be blocked.

Back to Top


Sales Notifications

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to Sales Notifications.

Please Note: Due to the checkout process now being run completely in eBay it is recommended to disable all email notifications in ChannelAdvisor. Since notifications will be sent by eBay directly failure to disable notifications through ChannelAdvisor will result in duplicate notifications being sent to buyers.

Back to Top


PayPal Address and Checkout Report

There are several ChannelAdvisor settings that you can configure through the eBay guide as well, rather than visiting several other pages throughout the application. These are your Checkout Report settings and PayPal email address. 

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view
  2. Select the edit link next to Checkout Report and Paypal Address  to configure the settings listed below. 
    • Checkout Reports – The checkout report settings allow you to configure how you'd like to receive your report. This includes the email address where the report is sent, how and when the report is generated and if the report should still be run and emailed if there aren't any need orders. You can also configure these options by visiting: Sales > Checkout > Configuration.
    • PayPal Settings – The PayPal email address has been added in this guide in order to process PayPal refunds through the ChannelAdvisor system. If this email address is missing and PayPal orders are collected through eBay, you would not be able to use the ChannelAdvisor sytem to perform a refund for these orders. You can also configure this by visiting: Sales > Checkout > Payment Methods

Back to Top


eBay Stores Categories

To import already established eBay Stores Categories into ChannelAdvisor Complete, click the "Import Categories" button. Please Note: If the categories on the eBay Stores marketplace change, return to this page and re-import the changed categories into ChannelAdvisor Complete.

Note:  You must create your eBay Store Categories within your eBay account before completing this task. 

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view
  2. Select the edit link next to eBay Stores Categories.
  3. Select Import Categories .

Back to Top


eBay Business Policies

This settings page will view the existing Business Policies imported from your eBay account. If changes have been applied to Business Policies at eBay, you can use the "Import Business Policies" button to synchronize the updated policy information with the data in your ChannelAdvisor account. These policies are used on the Posting Templates to configure Payment, Shipping, and Returns information. If a change is needed to one of the Business Policies, log into your account at eBay, modify the policy, then run the import process to update the policy information in your ChannelAdvisor account.

Back to Top


eBay Order Import Processing

In order to use the eBay Checkout, you must first map your existing ChannelAdvisor Shipping Carrier(s) and Class(es) to those configured in your eBay account. This will ensure the shipping methods match between both your eBay and ChannelAdvisor accounts. You may also choose whether you prefer to use eBay Order Identifiers or ChannelAdvisor Order Identifiers when new sales records are created from eBay purchases.

  1. Navigate to your Marketplaces > eBay > Settings > eBay Settings view.
  2. Select the edit link next to eBay Order Import Processing.
  3. Select if you would prefer to use eBay Order Identifiers or the ChannelAdvisor Order Identifiers.
    • ChannelAdvisor Order Identifiers are a number that will always increase within a single account (though it may not be sequential)
    • eBay Order Identifiers may be one of three different formats:
      • two twelve digit numbers separated by a hyphen, such as 350661366884-485187955022 (generally fixed price listings)
      • a twelve digit number followed by a hyphen and a zero, such as 141089235371-0 (generally auction listings)
      • a single number with no hyphen, such as 150249670014 (generally multiple item orders)
  4. Select whether you would like to automatically accept cancellation requests from buyers. To automatically accept cancellation requests, input the number of minutes you would like eBay orders to be held in a pending state. EBay will allow buyers to request to cancel a transaction for 60 minutes after the purchase. This value will also be used for the eBay Order Consolidation process to combine orders and reduce your fulfillment costs.
  5. Select your eBay shipping options configured within your eBay account .
  6. Map each eBay shipping option to your Carrier/Class combination configured in ChannelAdvisor.
  7. Select Save.

Back to Top

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