The eBay settings page provides quick and easy access to manage the way that ChannelAdvisor interacts with your eBay account. During your initial setup process you will be instructed to complete the eBay Setup Wizard. After your initial setup you will be able to return to your eBay settings to make any necessary adjustments.

Prerequisites

The following topics should be reviewed before completing this task.

• Getting Started with eBay

Media

• eBay Settings - This video talks about all the eBay settings available in ChannelAdvisor. View the transcript of this video.

Tasks to Complete

Navigate to your Marketplaces > eBay > Settings > eBay Settings view anytime after you have completed the Setup Guide to manage your eBay settings. You can manage and customize the following:

• eBay Marketplace Credentials
• Listing Settings
• High Risk Buyer Settings
• Unpaid Sales Settings
• Sales Notificication Settings
• Feedback Settings
• Checkout Report Settings
• PayPal Address Settings
• Second Chance Offer Settings
• Best Offer Settings
• eBay Stores Categories
• eBay Auctions Counter
• eBay Shipping Mappings

eBay Marketplace Credentials

Your eBay marketplace credentials is the unique login information for your seller account that is necessary for the ChannelAdvisor system to interface with eBay. Your eBay marketplace credentials are issued directly from eBay when you register a selling account. Entering this information is required for ChannelAdvisor to be able to list inventory and process orders on your behalf.

1. Navigate to your   Marketplaces > eBay > Settings > eBay Settings  view
2. Select the  edit  link next to   eBay Marketplace Credentials  to configure the settings listed below.
• eBay's Token Authentication
1. Click the link in the token  section to (re)authenticate your account.
2. You will be redirected to eBay's website.
3. Enter your user name and password directly on that website.  ChannelAdvisor does not have any knowledge of that user name and password.
4. eBay will validate the user name and password you enter.
• If incorrect, an error is displayed.
• If correct, eBay passes a token  (an encrypted data string) back to ChannelAdvisor and sets an expiration date on that token.

ChannelAdvisor will use this token whenever communicating with eBay on your behalf. eBay authenticates that this token is valid, and if so will allow ChannelAdvisor to list products, pull orders, etc. on your behalf.

Eventually your eBay marketplace token will expire, which means eBay will no longer allow ChannelAdvisor to have access to its system until you "re-authenticate" a new token by repeating the steps listed above. The ChannelAdvisor software will warn you when your token is about to expire.

• Setting Up Multiple Accounts
1. Select the Add New button.  You'll be required to authenticate a token with eBay for each account.  Upon doing so, each account will be listed on the  eBay Marketplace Credential s page.  You'll quickly be able to see the following information for each account:
2. Register your eBay Authentication token
3. Verify eBay Username
4. Enter your eBay Password
5. Select your eBay Marketplaces associated with this account
6. Click Save

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Listings

Control how ChannelAdvisor manages your eBay Listings with settings for Overselling Avoidance, Price Synchronization, Variation Listings, Item Specific Automatic Matching and avoiding duplicate listings.

1. Navigate to your    Marketplaces > eBay > Settings > eBay Settings   view
2. Select the   edit   link next to   listings   to configure the settings listed below.
    
• Oversell Avoidance - The  Oversell Avoidance feature allows a seller to define the sites where items should be automatically withdrawn if the inventory calculations determine that there is a potential oversell condition if all of the currently open listings were sold to buyers. You will still be responsible for any listing fees that are generated from the original listing of the item, but the item will be ended to prevent any further sales. Please visit the Using Oversell Avoidance with eBay Listings page for additional information on this setting.

• Price Synchronization - The Price Synchronization feature allows a seller to define sites where listings should be automatically revised to a new price when the price on the inventory item is changed.  When the inventory item is updated, the price synchronization system detects a change to the inventory item and submits a request to eBay to change the price of the open listing.  Some users will not see Price Synchronization and should instead use the Revise Listings functionality which will update all information in an open listing, not just the price. Please visit the  Using Price Synchronization with eBay Listings  page for additional information on this setting.
   
• Revise Listings - The  allows a seller to have open listings automatically updated at eBay when changes are made to inventory items, posting templates, ad templates, schedules, or other information used to create an open listing.  When these changes are detected, open listings at eBay will be automatically updated with the new information. Please visit the Revising an Open Listing page for additional information on this setting.
   
• Variation Listings - Variation listings allow you to provide all of the similar items in a single eBay listing to make it easier for the buyer to find the size, color, or other option that they would like to purchase. Without variation listings, each of the options must be submitted independently, creating a much more complicated landscape for the buyer to navigate when searching for an item. With variation listings, the buyer finds the product and then has the complete selection of all available options for that item. They can select the item directly instead of requiring additional searches and navigation to find the specific item they desire. Please visit the  Using Variation Listings on eBay  page for additional information on this setting.
   
• Item Specifics Automatic Matching - Automatic matching for eBay Item Specifics can significantly reduce the number of posting templates in an account.  This makes it easier to configure Ads and ensure that item specific information is submitted to eBay when the items are listed. Please visit the  Using Automatic Matching for eBay Item Specifics  page for additional information on this setting.
   
• Duplicate Listing Processing - The eBay Duplicate Listing Policy prohibits submitting multiple listings of the same item in the same listing format with certain limited exceptions.  In general, sellers should not be submitting the same item multiple times, so the Duplicate Listing Processing block was added to help prevent inadvertent submission of the same inventory item in the same listing format multiple times.  For users that would like duplicate listings blocked, enabling the option will stop any listing of an item that is already submitted as live to eBay. Please visit the  Avoiding Duplicate Listings at eBay  page for additional information on this setting.

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High Risk Buyers

Allow the ChannelAdvisor system to automatically track and/or block troublesome buyers who cancel sales. 

1. Navigate to your    Marketplaces > eBay > Settings > eBay Settings   view
2. Select the   edit   link next to High Risk Buyers  to configure the settings listed below
• Add High Risk Bidder to Bidder Watch List  
1. Select this option to add bidders to the Bidder Watch List
2. Enter a number of canceled sales to indicate when a buyer will be added to the watch list.
    
• Automatically BLOCK all bidders added to the Bidder Watch List
1. Select this option to BLOCK bidders that are added to the Bidder Watch List
2. Enter a number of canceled sales to indicate when a buyer will be blocked.

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Unpaid Sales

The ChannelAdvisor system can automatically send notifications, cancel incomplete sales and file disputes for buyers that have not completed checkout or have not paid for the orders in a designated period of time. Please visit the   eBay Unpaid Items   page for additional information on this setting.

1. Navigate to your    Marketplaces > eBay > Settings > eBay Settings   view
2. Select the   edit   link next to   Unpaid Sales   to configure the settings listed below.
    
• Unpaid Sales Notifications
1. Select to send email reminders to buyers who have not yet checked out.
2. Select to send email reminders to buyers who have submitted payment, but the payment has not cleared.
    
• Automatic Order Cancellation - Orders will be automatically canceled when the buyer does not complete checkout and after the dispute process has completed and the checkout is no longer available to buyers at eBay.  No additional configuration is necessary to cancel orders and restock the inventory.
   
• Automatic Dispute Generation
1. Create a dispute if checkout has not been completed after a certain number of days
2. Create a dispute if checkout has been completed but no payment has been received after a certain number of days

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Sales Notifications

1. Navigate to your    Marketplaces > eBay > Settings > eBay Settings   view
2. Select the   edit   link next to   Sales Notifications .

Please Note:  Due to the checkout process now being run completely in eBay it is recommended to disable all email notifications in ChannelAdvisor. Since notifications will be sent by eBay directly failure to disable notifications through ChannelAdvisor will result in duplicate notifications being sent to buyers.

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Feedback

You can automate the sending of Feedback to your buyers through the ChannelAdvisor application. You also have the ability to set up to six different rotating feedback messages to your buyers as well. Sellers can only leave positive feedback for buyers and this automation will leave only positive feedback on eBay. For more information on enabling and configuring feedback, visit   Feedback Automation  .

1. Navigate to your    Marketplaces > eBay > Settings > eBay Settings   view
2. Select the   edit   link next to   Feedback  to configure the settings listed below. 
• Automatic Positive Feedback
1. Select the box to enable Automatic Feedback
2. Select the event that will trigger the feedback to be sent to the marketplace
    
• Feedback Message Rotation
1. Select the box to enable feedback rotation
2. Add up to six default feedback messages
    
• Feedback Notifications
1. Choose to send when I leave feedback for the buyer
2. Choose to send reminders to buyers who have checked out but not left feedback

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Checkout Report and PayPal Address

There are several ChannelAdvisor settings that you can configure through the eBay guide as well, rather than visiting several other pages throughout the application. These are your Checkout Report settings and PayPal email address. 

1. Navigate to your    Marketplaces > eBay > Settings > eBay Settings   view
2. Select the   edit   link next to   Checkout Report and Paypal Address  to configure the settings listed below. 
• Checkout Reports - The checkout report settings allow you to configure how you'd like to receive your report. This includes the email address where the report is sent, how and when the report is generated and if the report should still be run and emailed if there aren't any need orders. You can also configure these options by visiting: Webstores > Checkout > Configuration.
   
• PayPal Settings - The PayPal email address has been added in this guide in order to process PayPal refunds through the ChannelAdvisor system. If this email address is missing and PayPal orders are collected through eBay, you would not be able to use the ChannelAdvisor sytem to perform a refund for these orders. You can also configure this by visiting: Webstores > Checkout > Payments

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Second Chance Offer and Best Offer

Choose to enable the Best Offer and Second Chance Offer Settings. 

1. Navigate to your    Marketplaces > eBay > Settings > eBay Settings   view
2. Select the   edit   link next to   Second Chance Offer  and  Best Offer  to configure the settings listed below.
• Second Chance Offer  -  This eBay feature allows sellers to contact bidders and offer them the opportunity to purchase an item that they bid on without re-listing the item on eBay. You can automate the offer based on the highest under bidder whose final bid is at or above the "lowest acceptable price" stored in the Second Chance Offer.  Sellers will pay eBay Final Value Fees, but not additional Listing fees since the items are not listed on eBay again.  For more information visit   Second Chance Offers .
   
• Best Offer - This eBay feature allows sellers to post items at a specific price, but accept the "Best Offer" from a buyer. Sellers pay both Listing and Final Value Fees (FVF) on the sale, but the FVF is based on the "Best Offer" price not the listed price. For more information on configuring Best Offer settings, visit  Best Offer Automation .

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eBay Stores Categories

To import already established eBay Stores Categories into ChannelAdvisor Complete, click the "Import Categories" button. Please Note: If the categories on the eBay Stores marketplace change, return to this page and re-import the changed categories into ChannelAdvisor Complete.

Note:  You must  create your eBay Store Categories  within your eBay account before completing this task. 

1. Navigate to your    Marketplaces > eBay > Settings > eBay Settings   view
2. Select the   edit   link next to eBay Stores Categories .
3. Select Import Categories 

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eBay Auctions Counter

The numeric counter displays on your auction listings. By default, this counter is invisible, however hits are being counted. You may select a visible, styled counter by selecting one of the radio buttons next to your desired choice. To save your desired settings, click the Save Changes button. 

1. Navigate to your    Marketplaces > eBay > Settings > eBay Settings   view
2. Select the   edit   link next to  eBay Auctions Counter .
3. Select one of the available counter styles
4. Select Save

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eBay Shipping Mappings

In order to use the eBay Checkout, you must first map your existing ChannelAdvisor Shipping Carrier(s) and Class(es) to those configured in your eBay account. This will ensure the shipping methods match between both your eBay and ChannelAdvisor accounts. 

1. Navigate to your    Marketplaces > eBay > Settings > eBay Settings   view
2. Select the   edit   link next to  eBay Shipping Mappings .
3. Select your eBay shipping options configured within your eBay account
4. Map each eBay shipping option to your Carrier/Class combination configured in ChannelAdvisor
5. Select Save

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