How To

Iguama FAQs

The table below gives answers to common questions, that you possibly will encounter while doing business on Iguama – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

https://stores.iguama.com/

What functionality is supported in the seller portal?

create/update/search/view product
view/update order
create/view/update shipment

What is the URL for seller documentation?

N/A

How do I contact the Iguama support? Email catalog@iguama.com
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? Email catalog@iguama.com

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

Up to 24 hours

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Immediately

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

Up to 5 minutes

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? iguama.product.sku
What field represents the ChannelAdvisor child/standalone SKU? iguama.sku.sku
How do I know when a product is available to buyers? ProductItem.ListingStatus
Does Iguama support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? The SKU change will just create a new product. This may cause a duplicate item to be created if you have not taken precautions to ensure that the old SKU was removed from the site.
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 600,000 product listings (parent/standalone SKUs)
600,000 individual items (child/standalone SKUs)

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Not supported

Which types of cancellations are supported in ChannelAdvisor?

Both full and partial

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Full only

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Immediately
When cancellation/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Immediately

The table below gives answers to common questions, that you possibly will encounter while doing business on Iguama – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

https://stores.iguama.com/

What functionality is supported in the seller portal?

create/update/search/view product
view/update order
create/view/update shipment

What is the URL for seller documentation?

N/A

How do I contact the Iguama support? Email catalog@iguama.com
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? Email catalog@iguama.com

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

Up to 24 hours

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Immediately

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

Up to 5 minutes

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? iguama.product.sku
What field represents the ChannelAdvisor child/standalone SKU? iguama.sku.sku
How do I know when a product is available to buyers? ProductItem.ListingStatus
Does Iguama support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? The SKU change will just create a new product. This may cause a duplicate item to be created if you have not taken precautions to ensure that the old SKU was removed from the site.
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 600,000 product listings (parent/standalone SKUs)
600,000 individual items (child/standalone SKUs)

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Not supported

Which types of cancellations are supported in ChannelAdvisor?

Both full and partial

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Full only

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Immediately
When cancellation/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Immediately
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