How To

Getting Started with Jet

Before getting started on the Jet marketplace, please be aware of these important requirements:

  1. You need to have a US presence including a US banking account.
  2. High-quality online content and reputation – Seller must pass a screening process to ensure a high-quality experience for Jet shoppers. The Jet Partner Experience team will review your online presence and Amazon or eBay ratings / feedback score among other indicators for quality.
  3. Authorized seller – Seller must be an authorized seller of its products.
  4. New products – Items sold on Jet must not be used or refurbished.
  5. Excellent fulfillment and delivery capabilities – Ability to deliver most orders within 5 business days from placement and provide specific delivery dates via accurate tracking information.

If these requirements are not an issue for you, getting started on Jet is as easy as completing these simple steps. You will want to reference each step in this guide while you are going through your Jet Launch Process.

 

 

Launch Options


When setting up Jet with ChannelAdvisor you have three launch options:

  1. Self-Guided Launch – Completed by yourself using the information found in this Setup Guide.
  2. Launch Assistance Service – A paid service offered by ChannelAdvisor that allows for you to stay in contact via email with and get a limited number of telephone trainings from a dedicated ChannelAdvisor Implementation Specialist to help you get setup on Jet quicker and easier. To enquire about this service contact Sales for more information. 
  3. Launch Plus Service – A paid service offered by ChannelAdvisor that allows for you to stay in contact via email with and get a limited number of telephone trainings from a dedicated ChannelAdvisor Implementation Specialist, but also includes additional setup elements and assistance: the setup of your Jet template, the assisted upload of products and help launching products to Jet. To enquire about this service contact Sales for more information. 

Prerequisites


Before beginning the launch process with any of the launch service options, you will need to complete the following steps:

  1. Create your Jet seller account – Request a Jet partner account via this ChannelAdvisor-specific registration link at the Jet Partner Portal . When applying you must review and sign the Jet Retail Partner Agreement and Policies . Authentication may take 1 - 2 weeks. Please contact the Jet team at partner@jet.com in case of any registration issues.
  2. Complete Jet account information – After confirmation of a Jet Partner account, log into your Jet Partner Portal .
  3. Confirm Connection – Confirm that you are connected to Jet as a ChannelAdvisor seller. You should see the following message at the top of the page. If you do not see this specific image, you should look for an option to "click here" if you are integrating with ChannelAdvisor.

    Jet Confirmation Message

  4. Complete Company and Logistics section – Complete ALL fields in the Company and Logistics section.
    1. IMPORTANT!! Fulfillment Node data in Jet must be configured to exactly match the Distribution Center data in ChannelAdvisor in order for inventory updates to complete successfully.
    2. To accurately complete the Jet Fulfillment settings you need to obtain the following information for all listed distribution centers ( Inventory -> Settings -> Distribution Centers in your ChannelAdvisor account):
      1. DC Code
      2. DC Type
      3. Address (street, city, state, zip code)
    3. You will enter this data in Jet when creating Fulfillment Nodes. In order to properly sync, it is critical that the “DC Code” (not the DC Name) in ChannelAdvisor exactly matches (i.e., case, spacing, characters) the “DC Code” for each Fulfillment Node in Jet.
    4. Amazon FBA US can also be configured as a Fulfillment Node in the Jet Partner Portal and will match to the Amazon FBA distribution center in ChannelAdvisor automatically.
  5. Obtain API user credentials – Once you’ve completed your Jet account information click the Start Selling button to retrieve your Live API Keys that will be used as your Jet credentials in ChannelAdvisor: API User, API Secret and API Merchant ID. You'll need them when completing the Jet settings in ChannelAdvisor. ( Note: Be sure that your API Keys are labeled as “Live Keys”. If you see Test Keys, you will need to go to the top of your page to change your integration method to ChannelAdvisor).
  6. Make yourself familiar with Jets Catalog & Listing Guidelines – The Catalog & Listing Guidelines provide details on product data requirements. These will help you with configuring your inventory for Jet.
  7. US Posting Account – If you don't already have one, request from ChannelAdvisor support a US posting account .

 

Configure Inventory


Before listing your products on the Jet marketplace, it is important to be aware of Jet's listing requirements. Jet should provide you with this information upon acceptance into the Partner program. You will also find details in the Catalog & Listing Guidelines .


Setup Inventory by Fulfillment Center / DC

In order to optimize profitability on Jet and leverage the Jet Rules Engine, Jet recommends that you provide inventory (quantity updates) at the fulfillment center level. If you have a single distribution center per item, you can find instructions for configuring your Distribution Centers in ChannelAdvisor .

If you have multiple distribution centers per item, this requires setting up multiple Distribution Centers in ChannelAdvisor for each warehouse and / or dropshipper and creating corresponding Fulfillment Nodes in your Jet Portal.

The Jet Rules Engine enables a Retail Partner to differentiate commission settings, and therefore the price offered to Jet shoppers, using variables including customer location and basket size. This empowers Retail Partners to control their order profitability by attracting orders from customers located near one of their fulfillment centers, and discouraging orders from customers that are a significant distance from their centers.

Remove Jet Prohibited items

Please review your product catalog to ensure it does not contain any items that are prohibited from being sold on Jet. Jet prohibits: refurbished / remanufactured /  reconditioned / used products, non manufacturer-approved bundles, alcoholic beverages, illegal items, animals, automobiles, drugs / controlled substances, hazardous or dangerous chemicals, medical goods that have not received FDA clearance, real estate, stocks / securities, tobacco, weapons.

Usage of Product Identifiers / ASIN

You need to provide an ASIN, GTIN, ISBN-10, or ISBN-13 as a unique product identifier when listing your items to Jet. Jet will use this ID to match your product to their catalog. So make sure this information is stored in your item details. The GTIN could be a 12-digit UPC, 13-digit EAN, or 14-digit GTIN.

If this kind of information does not already exist in your inventory, you may need to add a new attribute to your inventory and populate that attribute with the values that Jet accepts. To learn more about adding attributes, please refer to the Using Inventory Attributes page.

If you already have a similar data point in your inventory but your values do not match the Jet values, you can utilize a business rule or a lookup list to transform your value to match a Jet Product Value Code.

Please refer to the SSC page on Business Rules and Lookup Lists to learn more about utilizing these tools to manipulate your data.

Multipack Quantity

Multipack quantity is a required field for Jet. This is defined as the number of items, based on the standard product code, that make up your sku. This field must be a whole number.

It is important that sellers specify the correct multipack quantity based on the product UPC (or other unique identifier). If the UPC represents a 4-pack of an individual item, then the multi-pack quantity is 1. If the UPC represents a single item, but your merchant sku is a pack of 4, the multi-pack quantity is 4.

Jet Multi-Pack Quantity

Category Mapping

The ChannelAdvisor integration to Jet offers a categorizer that will assign categories automatically based on your Amazon mappings when enabled. Thus you may not be required to provide a category value for your products. But if you want to use a specific category you can store the Jet Category ID in an attribute in the item record.

Product Attributes and Variations

Items configured in parent / child relationships in ChannelAdvisor will automatically attempt to be sent to Jet as variations. The parent and child items must be assigned to the label designated in the Jet Settings page. The appropriate attribute(s), .e.g., Color, Size, etc will need to be mapped in the Jet template in order to send each child’s varying values to Jet properly. You'll find detailed information on the Using Variation Listings on Jet page.

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Configure Marketplace Settings


 


Configuring your Jet Settings will set the foundation for your account integration with the marketplace. You will select a label that will be associated with the inventory you want to send to Jet, define quantity settings and enter account information. Begin by navigating to Marketplaces > Jet > Settings. View the Marketplaces Settings page for more details on the set up.

Note: In the Jet Settings you'll find the option Filters - Do not send zero quantity items. We recommend to activate this option.

Jet Categorizer

Jet offers a categorizer functionality that will automatically assign categories to products if you don’t provide a category value in your Marketplace template. To use this feature you need to enable it in the Account Information section of your Jet Settings. View the Jet Automatic Categorization page for more details on the set-up.

Jet Return Locations

For a better customer experience you can provide specific returns information to your customers. These include the returns location on item level, the amount of time to return and accepted return shipping methods. The Specifying Return Locations for Jet page provides detailed information about setting up that feature.

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List Your Products


Once you have completed the Marketplace Settings you will need to complete the Jet Product Mapping Template in ChannelAdvisor, located under Marketplaces > Jet > Product Mapping > Template.


Mapping the Template

ChannelAdvisor Product Mapping Templates are used to define the exact data that will be sent to the marketplace when creating or updating a listing. The template will contain all the fields accepted by the marketplace and will allow you to specify what product information should be sent for each product listing. You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.  

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page of the Strategy and Support Center.

Jet Template Strategies

Be sure to complete all required template fields indicated by a red star. As often as possible, titles, descriptions, and bullets should match the information provided by the brand manufacturer.

Titles and descriptions should not include any of the following: attributes (colors, sizes, etc.), shipping or fulfillment information (e.g. "ships in 25 days" or "item on backorder"), information that identifies a specific seller, seller-specific marketing language (e.g. "customer favorite"), or pricing information or "special deal" information.

Images should not include any seller specific marketing language, such as “Customer Favorite” or “Featured Product”. Also, remove all "No Image Available" images.

Below is a list of these fields along with additional information to keep in mind when mapping the template:  

  1. Category – You can either leave this blank if you want to use the Jet Categorizer or you fill in a designated value. Determine the correct value in the Jet Category Mapping .
  2. Brand
  3. Bullet 1 – It is important that product descriptions and bullets are thorough, but provide only information specific to the product.
  4. Manufacturer
  5. Multipack Quantity – This field is important to ensure accurate pricing on Jet. Please review the Jet terminology page for further details and appropriate settings for this field.
  6. Product Description – Descriptions must be less than 2000 characters. It is important that product descriptions and bullets are thorough, but provide only information specific to the product. As often as possible, descriptions and bullets should match the information provided by the brand manufacturer.
  7. Product Title – Titles must be less than 500 characters. It is important that titles are as close to the original brand / manufacturer title as possible.
  8. Package Height – In inches
  9. Package Length
  10. Package Width
  11. Shipping Weight
  12. Main Image Url – Images should be 1500 x 1500 pixels or larger, but anything 500 x 500 pixels or larger is acceptable. There is no limit to image size. You can send up to 8 images plus a swatch image if you want to provide a detailed image of a color or fabric of a product.
  13. Price, MAP, and MSRP - MAP pricing is configured using both the "MAP Implementation" and "MAP Price" fields on the template.
    1. Map Implementation on the template has three options:
      1. 101 = no restrictions on displayed product pricing or Jet member savings on the product. This setting is the normal setting used for most products.
      2. 102 = Jet member savings for the product are never advertised and are only visible to logged in Jet members after they specifically request to reveal savings. This value can be used when complying with a manufacturer's Minimum Advertised Price (MAP) policy. The Map Price field must also be used when using this setting as it is needed to display a price for advertising and initial presentation to the consumer.
      3. 103 = Jet member savings never applied to product and product orders never awarded to retailer if Jet item price is below item price sent by retailer. This value can be used when complying with a manufacturer's Unilateral Minimum Retail Price Policy. This policy setting will restrict the ability to win an order for a product if the retailer item price sent is above Jet's item price shown to the consumer.
  14. ISBN, ASIN, or Product Identifier – Though these fields are labeled as Conditional in the Template you are required to provide at least one of them for each SKU.

Additional information – also on the other fields – is displayed when you hover your mouse over the question tag icon next to each field in the template.

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Activate Integration



Activate Jet Integration

At this stage your account is ready to be activated to communicate and exchange data with the Jet marketplace. First you will assign the label you selected in your Jet settings to your designated inventory items. Next you'll activate the marketplace feed. Please navigate again to Marketplaces > Jet > Settings to complete this step. View the Activating Your Marketplaces Integration page for more details.

Communication Frequency

Now that your Jet integration has been activated, ChannelAdvisor and Jet will be able to communicate. Depending on the number of SKUs and the complexity of your inventory information, the amount of time it takes to process, communicate, and update on the marketplace could vary. Refer to the Marketplaces - Processing and Communication Frequency page for more information on this subject.

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Manage Your Listings


Once you have activated your Jet integration, you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your Jet account integration in ChannelAdvisor to monitor these issues.


Jet Product Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The Jet Product Overview page is a marketplace-specific dashboard that provides you with an overview of the current status of all your products assigned to Jet. You can access this page via the menu from Marketplaces > Jet > Products > Overview.

Product Status View

The Product Status view will serve as your Jet listing management headquarters. From this view you will be able to view detailed information about all of the products you are sending to Jet. You will be able to monitor the performance of your items as well as troubleshoot any listing errors you may have received. Navigate to your Marketplaces > Jet > Products > Product Status view. 

Resolving Jet Errors

There is a wide range of listing errors that you may receive when listing to Jet. Resolving these errors can typically be accomplished by utilizing one of these two methods.

  • Method 1: Edit Your Template Mappings – The Jet Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template. 
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in accordance with Jet's specifications, more than likely the source of the error is in your inventory data.

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Fulfill/Cancel Orders


Sales are handled through the integrated shopping cart of each Marketplace. ChannelAdvisor will automatically acknowledge orders on your behalf as fulfillable or unfulfillable based on the inventory available for your distribution center(s). Order information details are then imported to ChannelAdvisor in the All Sales view where you can manage your fulfillment process.

In addition, if the buyer requests a cancellation or return after a purchase through the Jet portal, you will receive a notification in your Message Center on the My Account > Messages > Message Center page in ChannelAdvisor. You can configure your ChannelAdvisor account to email you when new Message Center alerts are received.


Importing Orders

From your All Sales view you can easily manage the fulfillment process for all orders imported from the marketplace. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase has been completed, the ChannelAdvisor Complete software will automatically import all the relevant order details needed for fulfillment. Jet orders should be imported within 15 minutes after the purchase.
     
  2. Proximity Order Routing settings are ignored for Jet.com orders. The distribution center assigned to the Jet order upon invoice will match the fulfillment center requested by Jet based on the items in the order and the buyer's location.
     
  3. Once imported, your orders will appear in the Sales > Orders/Transactions > All Sales view alongside all of your other orders.

Specifically we import orders that are in the Created or Ready status on Jet to prevent overselling. These orders will have the payment status Payment Submitted (maps to Created on Jet) or Payment Cleared (maps to Ready on Jet) in the All Sales view in ChannelAdvisor. Ideally, only orders that are payment cleared in ChannelAdvisor should be shipped as that indicates that the order was paid for on Jet.

There can be a delay between when the order changes from Payment Submitted to Payment Cleared within ChannelAdvisor due to fraud checking on Jet. This delay can be several days long. Clients who experience long delays should contact Jet about them to see why these checks take so long.
Important: Orders that fail fraud check will be updated to Complete in Jet but these orders will not update in ChannelAdvisor to Cancelled. Clients will need to cancel these orders in ChannelAdvisor. If they have issues doing so then they can contact support for assistance.

Note: Remember, Jet expects sellers to fulfill orders in one business day and requires them to provide accurate tracking information at the time of shipment. For most orders, Jet expects sellers to deliver orders within 5 business days from order placement.

Configuring Email Notifications

At this time, Jet does not automatically email sellers when orders are placed, however, Checkout Reports can be set up in ChannelAdvisor to notify you of sales imported into the system.

Customizing an Invoice Template for Jet

Jet has specific requirements regarding what information is included on packing slips (see Preferred Packing Slip Configuration below). These requirements are intended to avoid any pricing confusion on the part of the Jet shopper and to avoid any potential conflict in resolving service issues.

Preferred Packing Slip Configuration:

  • Indication that order is from Jet.com
  • Instruction to contact Jet for Support
  • Removal of pricing details

If you print your invoices from ChannelAdvisor, create a custom invoice specifically for the Jet site to ensure you are compliant with their packing slip configuration.

Updating Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is highly important since you will not be paid for your sales until this information is received by the Marketplace. Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the Marketplace. 

The following carrier class combinations will be returned from Jet for each order so that you can select a shipping service that matches the shipping speed selected by the buyer on Jet.com:

  • Jet - Standard
  • Jet - Expedited
  • Jet - SecondDay
  • Jet - NextDay
  • Jet - Scheduled (this is Jet's Freight option)

You can configure those service levels that you will accept from within the fulfillment setup for each fulfillment center in your Jet partner portal .

Please note that Jet allows partial order shipments but not partial line item shipments. You can still split a line item across multiple shipments. But we will only send the shipping update to Jet once the full line item quantity is shipped.

IMPORTANT: Also note that Jet requires tracking numbers to be unique. All line items shipped with the same tracking number need to be updated in ChannelAdvisor at the same time otherwise an error from Jet will result.

There are three primary methods to ship your orders. Refer to the Updating Shipping and Tracking Information page for further details.

Handling Buyer Returns On Jet

Most refund or cancel requests will come into ChannelAdvisor from Jet as Buyer Returns (i.e. buyer initiated return/cancellation requests) rather than the buyer contacting the seller directly or shipping the item back to the seller’s warehouse without notification.

Once a Buyer Return request is received for an order, and the return has been delivered, you must issue a refund or cancel for that transaction. Refer to the Cancellations & Refunds in ChannelAdvisor and Jet Cancellations & Refunds Unique Circumstances pages for further details.

To learn more about the Jet Return/Refund Process in ChannelAdvisor, please visit, Jet Buyer Returns

Cancelling and Refunding Orders

If you need to cancel an order or part of an order that is unshipped, this needs to be completed as a “line item cancellation" within the order in ChannelAdvisor. To do this, navigate to the Order Detail page of the unshipped order, click the Cancel Items button, then select the checkbox next to each line item that needs to be cancelled. If the entire order needs to be cancelled, then simply select all of the line items in the order. Click Submit Cancellation to complete the process.Please refer to the Jet Cancellations & Refunds Unique Circumstances page for further details

NOTE: Cancelling an order using the Cancel Order button from the All Sales grid will result in an error. Orders must be cancelled via the Order Detail page by selecting the line item(s) to cancel.   

Important: Most refund and cancel requests will be requested by Jet and will need to be processed using the instructions in the Handling Buyer Returns on Jet section above.

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Before getting started on the Jet marketplace, please be aware of these important requirements:

  1. You need to have a US presence including a US banking account.
  2. High-quality online content and reputation – Seller must pass a screening process to ensure a high-quality experience for Jet shoppers. The Jet Partner Experience team will review your online presence and Amazon or eBay ratings / feedback score among other indicators for quality.
  3. Authorized seller – Seller must be an authorized seller of its products.
  4. New products – Items sold on Jet must not be used or refurbished.
  5. Excellent fulfillment and delivery capabilities – Ability to deliver most orders within 5 business days from placement and provide specific delivery dates via accurate tracking information.

If these requirements are not an issue for you, getting started on Jet is as easy as completing these simple steps. You will want to reference each step in this guide while you are going through your Jet Launch Process.

 

 

Launch Options


When setting up Jet with ChannelAdvisor you have three launch options:

  1. Self-Guided Launch – Completed by yourself using the information found in this Setup Guide.
  2. Launch Assistance Service – A paid service offered by ChannelAdvisor that allows for you to stay in contact via email with and get a limited number of telephone trainings from a dedicated ChannelAdvisor Implementation Specialist to help you get setup on Jet quicker and easier. To enquire about this service contact Sales for more information. 
  3. Launch Plus Service – A paid service offered by ChannelAdvisor that allows for you to stay in contact via email with and get a limited number of telephone trainings from a dedicated ChannelAdvisor Implementation Specialist, but also includes additional setup elements and assistance: the setup of your Jet template, the assisted upload of products and help launching products to Jet. To enquire about this service contact Sales for more information. 

Prerequisites


Before beginning the launch process with any of the launch service options, you will need to complete the following steps:

  1. Create your Jet seller account – Request a Jet partner account via this ChannelAdvisor-specific registration link at the Jet Partner Portal . When applying you must review and sign the Jet Retail Partner Agreement and Policies . Authentication may take 1 - 2 weeks. Please contact the Jet team at partner@jet.com in case of any registration issues.
  2. Complete Jet account information – After confirmation of a Jet Partner account, log into your Jet Partner Portal .
  3. Confirm Connection – Confirm that you are connected to Jet as a ChannelAdvisor seller. You should see the following message at the top of the page. If you do not see this specific image, you should look for an option to "click here" if you are integrating with ChannelAdvisor.

    Jet Confirmation Message

  4. Complete Company and Logistics section – Complete ALL fields in the Company and Logistics section.
    1. IMPORTANT!! Fulfillment Node data in Jet must be configured to exactly match the Distribution Center data in ChannelAdvisor in order for inventory updates to complete successfully.
    2. To accurately complete the Jet Fulfillment settings you need to obtain the following information for all listed distribution centers ( Inventory -> Settings -> Distribution Centers in your ChannelAdvisor account):
      1. DC Code
      2. DC Type
      3. Address (street, city, state, zip code)
    3. You will enter this data in Jet when creating Fulfillment Nodes. In order to properly sync, it is critical that the “DC Code” (not the DC Name) in ChannelAdvisor exactly matches (i.e., case, spacing, characters) the “DC Code” for each Fulfillment Node in Jet.
    4. Amazon FBA US can also be configured as a Fulfillment Node in the Jet Partner Portal and will match to the Amazon FBA distribution center in ChannelAdvisor automatically.
  5. Obtain API user credentials – Once you’ve completed your Jet account information click the Start Selling button to retrieve your Live API Keys that will be used as your Jet credentials in ChannelAdvisor: API User, API Secret and API Merchant ID. You'll need them when completing the Jet settings in ChannelAdvisor. ( Note: Be sure that your API Keys are labeled as “Live Keys”. If you see Test Keys, you will need to go to the top of your page to change your integration method to ChannelAdvisor).
  6. Make yourself familiar with Jets Catalog & Listing Guidelines – The Catalog & Listing Guidelines provide details on product data requirements. These will help you with configuring your inventory for Jet.
  7. US Posting Account – If you don't already have one, request from ChannelAdvisor support a US posting account .

 

Configure Inventory


Before listing your products on the Jet marketplace, it is important to be aware of Jet's listing requirements. Jet should provide you with this information upon acceptance into the Partner program. You will also find details in the Catalog & Listing Guidelines .


Setup Inventory by Fulfillment Center / DC

In order to optimize profitability on Jet and leverage the Jet Rules Engine, Jet recommends that you provide inventory (quantity updates) at the fulfillment center level. If you have a single distribution center per item, you can find instructions for configuring your Distribution Centers in ChannelAdvisor .

If you have multiple distribution centers per item, this requires setting up multiple Distribution Centers in ChannelAdvisor for each warehouse and / or dropshipper and creating corresponding Fulfillment Nodes in your Jet Portal.

The Jet Rules Engine enables a Retail Partner to differentiate commission settings, and therefore the price offered to Jet shoppers, using variables including customer location and basket size. This empowers Retail Partners to control their order profitability by attracting orders from customers located near one of their fulfillment centers, and discouraging orders from customers that are a significant distance from their centers.

Remove Jet Prohibited items

Please review your product catalog to ensure it does not contain any items that are prohibited from being sold on Jet. Jet prohibits: refurbished / remanufactured /  reconditioned / used products, non manufacturer-approved bundles, alcoholic beverages, illegal items, animals, automobiles, drugs / controlled substances, hazardous or dangerous chemicals, medical goods that have not received FDA clearance, real estate, stocks / securities, tobacco, weapons.

Usage of Product Identifiers / ASIN

You need to provide an ASIN, GTIN, ISBN-10, or ISBN-13 as a unique product identifier when listing your items to Jet. Jet will use this ID to match your product to their catalog. So make sure this information is stored in your item details. The GTIN could be a 12-digit UPC, 13-digit EAN, or 14-digit GTIN.

If this kind of information does not already exist in your inventory, you may need to add a new attribute to your inventory and populate that attribute with the values that Jet accepts. To learn more about adding attributes, please refer to the Using Inventory Attributes page.

If you already have a similar data point in your inventory but your values do not match the Jet values, you can utilize a business rule or a lookup list to transform your value to match a Jet Product Value Code.

Please refer to the SSC page on Business Rules and Lookup Lists to learn more about utilizing these tools to manipulate your data.

Multipack Quantity

Multipack quantity is a required field for Jet. This is defined as the number of items, based on the standard product code, that make up your sku. This field must be a whole number.

It is important that sellers specify the correct multipack quantity based on the product UPC (or other unique identifier). If the UPC represents a 4-pack of an individual item, then the multi-pack quantity is 1. If the UPC represents a single item, but your merchant sku is a pack of 4, the multi-pack quantity is 4.

Jet Multi-Pack Quantity

Category Mapping

The ChannelAdvisor integration to Jet offers a categorizer that will assign categories automatically based on your Amazon mappings when enabled. Thus you may not be required to provide a category value for your products. But if you want to use a specific category you can store the Jet Category ID in an attribute in the item record.

Product Attributes and Variations

Items configured in parent / child relationships in ChannelAdvisor will automatically attempt to be sent to Jet as variations. The parent and child items must be assigned to the label designated in the Jet Settings page. The appropriate attribute(s), .e.g., Color, Size, etc will need to be mapped in the Jet template in order to send each child’s varying values to Jet properly. You'll find detailed information on the Using Variation Listings on Jet page.

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Configure Marketplace Settings


 


Configuring your Jet Settings will set the foundation for your account integration with the marketplace. You will select a label that will be associated with the inventory you want to send to Jet, define quantity settings and enter account information. Begin by navigating to Marketplaces > Jet > Settings. View the Marketplaces Settings page for more details on the set up.

Note: In the Jet Settings you'll find the option Filters - Do not send zero quantity items. We recommend to activate this option.

Jet Categorizer

Jet offers a categorizer functionality that will automatically assign categories to products if you don’t provide a category value in your Marketplace template. To use this feature you need to enable it in the Account Information section of your Jet Settings. View the Jet Automatic Categorization page for more details on the set-up.

Jet Return Locations

For a better customer experience you can provide specific returns information to your customers. These include the returns location on item level, the amount of time to return and accepted return shipping methods. The Specifying Return Locations for Jet page provides detailed information about setting up that feature.

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List Your Products


Once you have completed the Marketplace Settings you will need to complete the Jet Product Mapping Template in ChannelAdvisor, located under Marketplaces > Jet > Product Mapping > Template.


Mapping the Template

ChannelAdvisor Product Mapping Templates are used to define the exact data that will be sent to the marketplace when creating or updating a listing. The template will contain all the fields accepted by the marketplace and will allow you to specify what product information should be sent for each product listing. You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.  

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page of the Strategy and Support Center.

Jet Template Strategies

Be sure to complete all required template fields indicated by a red star. As often as possible, titles, descriptions, and bullets should match the information provided by the brand manufacturer.

Titles and descriptions should not include any of the following: attributes (colors, sizes, etc.), shipping or fulfillment information (e.g. "ships in 25 days" or "item on backorder"), information that identifies a specific seller, seller-specific marketing language (e.g. "customer favorite"), or pricing information or "special deal" information.

Images should not include any seller specific marketing language, such as “Customer Favorite” or “Featured Product”. Also, remove all "No Image Available" images.

Below is a list of these fields along with additional information to keep in mind when mapping the template:  

  1. Category – You can either leave this blank if you want to use the Jet Categorizer or you fill in a designated value. Determine the correct value in the Jet Category Mapping .
  2. Brand
  3. Bullet 1 – It is important that product descriptions and bullets are thorough, but provide only information specific to the product.
  4. Manufacturer
  5. Multipack Quantity – This field is important to ensure accurate pricing on Jet. Please review the Jet terminology page for further details and appropriate settings for this field.
  6. Product Description – Descriptions must be less than 2000 characters. It is important that product descriptions and bullets are thorough, but provide only information specific to the product. As often as possible, descriptions and bullets should match the information provided by the brand manufacturer.
  7. Product Title – Titles must be less than 500 characters. It is important that titles are as close to the original brand / manufacturer title as possible.
  8. Package Height – In inches
  9. Package Length
  10. Package Width
  11. Shipping Weight
  12. Main Image Url – Images should be 1500 x 1500 pixels or larger, but anything 500 x 500 pixels or larger is acceptable. There is no limit to image size. You can send up to 8 images plus a swatch image if you want to provide a detailed image of a color or fabric of a product.
  13. Price, MAP, and MSRP - MAP pricing is configured using both the "MAP Implementation" and "MAP Price" fields on the template.
    1. Map Implementation on the template has three options:
      1. 101 = no restrictions on displayed product pricing or Jet member savings on the product. This setting is the normal setting used for most products.
      2. 102 = Jet member savings for the product are never advertised and are only visible to logged in Jet members after they specifically request to reveal savings. This value can be used when complying with a manufacturer's Minimum Advertised Price (MAP) policy. The Map Price field must also be used when using this setting as it is needed to display a price for advertising and initial presentation to the consumer.
      3. 103 = Jet member savings never applied to product and product orders never awarded to retailer if Jet item price is below item price sent by retailer. This value can be used when complying with a manufacturer's Unilateral Minimum Retail Price Policy. This policy setting will restrict the ability to win an order for a product if the retailer item price sent is above Jet's item price shown to the consumer.
  14. ISBN, ASIN, or Product Identifier – Though these fields are labeled as Conditional in the Template you are required to provide at least one of them for each SKU.

Additional information – also on the other fields – is displayed when you hover your mouse over the question tag icon next to each field in the template.

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Activate Integration



Activate Jet Integration

At this stage your account is ready to be activated to communicate and exchange data with the Jet marketplace. First you will assign the label you selected in your Jet settings to your designated inventory items. Next you'll activate the marketplace feed. Please navigate again to Marketplaces > Jet > Settings to complete this step. View the Activating Your Marketplaces Integration page for more details.

Communication Frequency

Now that your Jet integration has been activated, ChannelAdvisor and Jet will be able to communicate. Depending on the number of SKUs and the complexity of your inventory information, the amount of time it takes to process, communicate, and update on the marketplace could vary. Refer to the Marketplaces - Processing and Communication Frequency page for more information on this subject.

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Manage Your Listings


Once you have activated your Jet integration, you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your Jet account integration in ChannelAdvisor to monitor these issues.


Jet Product Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The Jet Product Overview page is a marketplace-specific dashboard that provides you with an overview of the current status of all your products assigned to Jet. You can access this page via the menu from Marketplaces > Jet > Products > Overview.

Product Status View

The Product Status view will serve as your Jet listing management headquarters. From this view you will be able to view detailed information about all of the products you are sending to Jet. You will be able to monitor the performance of your items as well as troubleshoot any listing errors you may have received. Navigate to your Marketplaces > Jet > Products > Product Status view. 

Resolving Jet Errors

There is a wide range of listing errors that you may receive when listing to Jet. Resolving these errors can typically be accomplished by utilizing one of these two methods.

  • Method 1: Edit Your Template Mappings – The Jet Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template. 
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in accordance with Jet's specifications, more than likely the source of the error is in your inventory data.

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Fulfill/Cancel Orders


Sales are handled through the integrated shopping cart of each Marketplace. ChannelAdvisor will automatically acknowledge orders on your behalf as fulfillable or unfulfillable based on the inventory available for your distribution center(s). Order information details are then imported to ChannelAdvisor in the All Sales view where you can manage your fulfillment process.

In addition, if the buyer requests a cancellation or return after a purchase through the Jet portal, you will receive a notification in your Message Center on the My Account > Messages > Message Center page in ChannelAdvisor. You can configure your ChannelAdvisor account to email you when new Message Center alerts are received.


Importing Orders

From your All Sales view you can easily manage the fulfillment process for all orders imported from the marketplace. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase has been completed, the ChannelAdvisor Complete software will automatically import all the relevant order details needed for fulfillment. Jet orders should be imported within 15 minutes after the purchase.
     
  2. Proximity Order Routing settings are ignored for Jet.com orders. The distribution center assigned to the Jet order upon invoice will match the fulfillment center requested by Jet based on the items in the order and the buyer's location.
     
  3. Once imported, your orders will appear in the Sales > Orders/Transactions > All Sales view alongside all of your other orders.

Specifically we import orders that are in the Created or Ready status on Jet to prevent overselling. These orders will have the payment status Payment Submitted (maps to Created on Jet) or Payment Cleared (maps to Ready on Jet) in the All Sales view in ChannelAdvisor. Ideally, only orders that are payment cleared in ChannelAdvisor should be shipped as that indicates that the order was paid for on Jet.

There can be a delay between when the order changes from Payment Submitted to Payment Cleared within ChannelAdvisor due to fraud checking on Jet. This delay can be several days long. Clients who experience long delays should contact Jet about them to see why these checks take so long.
Important: Orders that fail fraud check will be updated to Complete in Jet but these orders will not update in ChannelAdvisor to Cancelled. Clients will need to cancel these orders in ChannelAdvisor. If they have issues doing so then they can contact support for assistance.

Note: Remember, Jet expects sellers to fulfill orders in one business day and requires them to provide accurate tracking information at the time of shipment. For most orders, Jet expects sellers to deliver orders within 5 business days from order placement.

Configuring Email Notifications

At this time, Jet does not automatically email sellers when orders are placed, however, Checkout Reports can be set up in ChannelAdvisor to notify you of sales imported into the system.

Customizing an Invoice Template for Jet

Jet has specific requirements regarding what information is included on packing slips (see Preferred Packing Slip Configuration below). These requirements are intended to avoid any pricing confusion on the part of the Jet shopper and to avoid any potential conflict in resolving service issues.

Preferred Packing Slip Configuration:

  • Indication that order is from Jet.com
  • Instruction to contact Jet for Support
  • Removal of pricing details

If you print your invoices from ChannelAdvisor, create a custom invoice specifically for the Jet site to ensure you are compliant with their packing slip configuration.

Updating Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is highly important since you will not be paid for your sales until this information is received by the Marketplace. Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the Marketplace. 

The following carrier class combinations will be returned from Jet for each order so that you can select a shipping service that matches the shipping speed selected by the buyer on Jet.com:

  • Jet - Standard
  • Jet - Expedited
  • Jet - SecondDay
  • Jet - NextDay
  • Jet - Scheduled (this is Jet's Freight option)

You can configure those service levels that you will accept from within the fulfillment setup for each fulfillment center in your Jet partner portal .

Please note that Jet allows partial order shipments but not partial line item shipments. You can still split a line item across multiple shipments. But we will only send the shipping update to Jet once the full line item quantity is shipped.

IMPORTANT: Also note that Jet requires tracking numbers to be unique. All line items shipped with the same tracking number need to be updated in ChannelAdvisor at the same time otherwise an error from Jet will result.

There are three primary methods to ship your orders. Refer to the Updating Shipping and Tracking Information page for further details.

Handling Buyer Returns On Jet

Most refund or cancel requests will come into ChannelAdvisor from Jet as Buyer Returns (i.e. buyer initiated return/cancellation requests) rather than the buyer contacting the seller directly or shipping the item back to the seller’s warehouse without notification.

Once a Buyer Return request is received for an order, and the return has been delivered, you must issue a refund or cancel for that transaction. Refer to the Cancellations & Refunds in ChannelAdvisor and Jet Cancellations & Refunds Unique Circumstances pages for further details.

To learn more about the Jet Return/Refund Process in ChannelAdvisor, please visit, Jet Buyer Returns

Cancelling and Refunding Orders

If you need to cancel an order or part of an order that is unshipped, this needs to be completed as a “line item cancellation" within the order in ChannelAdvisor. To do this, navigate to the Order Detail page of the unshipped order, click the Cancel Items button, then select the checkbox next to each line item that needs to be cancelled. If the entire order needs to be cancelled, then simply select all of the line items in the order. Click Submit Cancellation to complete the process.Please refer to the Jet Cancellations & Refunds Unique Circumstances page for further details

NOTE: Cancelling an order using the Cancel Order button from the All Sales grid will result in an error. Orders must be cancelled via the Order Detail page by selecting the line item(s) to cancel.   

Important: Most refund and cancel requests will be requested by Jet and will need to be processed using the instructions in the Handling Buyer Returns on Jet section above.

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