How To

Common La Redoute Errors

When listing to La Redoute it is possible that you encounter listing errors. The table below outlines the common ones and provides a solution to fix the error and ensure the affected product is listed successfully on the marketplace.

 

Prerequisites


You should be familiar with the following task before continuing

 

Error Message Suggested Resolution
Field X is required

Where you see an error or message which begins with “Field ...” this is a message from ChannelAdvisor. It means that either you have not mapped a required field on the template (denoted by the red asterisk) or that the lookup list / business rule used yielded no results.

You should check the mapping on your template to ensure that 1) it is mapped and 2) that the field it is mapped to contains data for all your SKUs or that that business rule / lookup list being used does not have a resulting blank output.

Error from La Redoute: ERROR COM RATE NOT FOUND.

The commission rate charged to sellers is set up on a category by category basis. This error tells you that the commission rates have not either been set up or authorized for your account for this particular category.

Sellers should contact their La Redoute Account Manager to have them set/authorize the commission rates for their account for all categories the seller intends to list products.

Once this is confirmed to have been rectified, the next successful product feed to La Redoute (see Communication Frequency page for more details), the error will clear.

 

When listing to La Redoute it is possible that you encounter listing errors. The table below outlines the common ones and provides a solution to fix the error and ensure the affected product is listed successfully on the marketplace.

 

Prerequisites


You should be familiar with the following task before continuing

 

Error Message Suggested Resolution
Field X is required

Where you see an error or message which begins with “Field ...” this is a message from ChannelAdvisor. It means that either you have not mapped a required field on the template (denoted by the red asterisk) or that the lookup list / business rule used yielded no results.

You should check the mapping on your template to ensure that 1) it is mapped and 2) that the field it is mapped to contains data for all your SKUs or that that business rule / lookup list being used does not have a resulting blank output.

Error from La Redoute: ERROR COM RATE NOT FOUND.

The commission rate charged to sellers is set up on a category by category basis. This error tells you that the commission rates have not either been set up or authorized for your account for this particular category.

Sellers should contact their La Redoute Account Manager to have them set/authorize the commission rates for their account for all categories the seller intends to list products.

Once this is confirmed to have been rectified, the next successful product feed to La Redoute (see Communication Frequency page for more details), the error will clear.

 

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