How To

ManoMano FAQs

The table below gives answers to common questions, that you possibly will encounter while doing business on ManoMano – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

http://marchand.monechelle.com/

What functionality is supported in the seller portal?

Import product/order, view product/order details, update product/order, message customers, validate orders, see invoices, set up delivery methods, see contracts, increase sales with options

What is the URL for seller documentation?

Please contact ManoMano support for documentation

How do I contact the ManoMano support?
  • France: support.technique@manomano.fr
  • Spain: soporte.tecnico@manomano.es
  • Italy: supporto.tecnico@manomano.it
  • United Kingdom: technical.support@manomano.co.uk
  • Germany:  technischer.support@manomano.de
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? Your ManoMano Business Developer will initially provide your seller account Seller ID and Access Token values. If these values are lost, you can contact ManoMano Technical support.

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

Up to 24 hours

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Up to 24 hours

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

Up to 3 hours

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? ParentSKU
What field represents the ChannelAdvisor child/standalone SKU? SKU
How do I know when a product is available to buyers? In ManoMano seller portal > Your offer / Product List view, the Currently Selling column
Does ManoMano support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? Contact ManoMano Technical support
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 200,000 product listings (parent/standalone SKUs)
600,000 individual items (child/standalone SKUs)

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Full order only

Which types of cancellations are supported in ChannelAdvisor?

Full order only

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Full order only

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Immediately
When cancellation/refund/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Up to 24 hours

The table below gives answers to common questions, that you possibly will encounter while doing business on ManoMano – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

http://marchand.monechelle.com/

What functionality is supported in the seller portal?

Import product/order, view product/order details, update product/order, message customers, validate orders, see invoices, set up delivery methods, see contracts, increase sales with options

What is the URL for seller documentation?

Please contact ManoMano support for documentation

How do I contact the ManoMano support?
  • France: support.technique@manomano.fr
  • Spain: soporte.tecnico@manomano.es
  • Italy: supporto.tecnico@manomano.it
  • United Kingdom: technical.support@manomano.co.uk
  • Germany:  technischer.support@manomano.de
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? Your ManoMano Business Developer will initially provide your seller account Seller ID and Access Token values. If these values are lost, you can contact ManoMano Technical support.

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

Up to 24 hours

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Up to 24 hours

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

Up to 3 hours

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? ParentSKU
What field represents the ChannelAdvisor child/standalone SKU? SKU
How do I know when a product is available to buyers? In ManoMano seller portal > Your offer / Product List view, the Currently Selling column
Does ManoMano support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? Contact ManoMano Technical support
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 200,000 product listings (parent/standalone SKUs)
600,000 individual items (child/standalone SKUs)

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Full order only

Which types of cancellations are supported in ChannelAdvisor?

Full order only

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Full order only

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Immediately
When cancellation/refund/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Up to 24 hours
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