How To

Overstock.com FAQs

The table below gives answers to common questions, that you possibly will encounter while doing business on Overstock.com – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

https://www.supplieroasis.com

What functionality is supported in the seller portal?

Create/ edit product (mass upload and individual), manage inventory, manage pricing, upload images, receive orders, ship confirm orders, complete returns, detailed reporting, apply your tax nexus, general annoucements, training, integration with ChannelAdvisor

What is the URL for seller documentation?

https://www.supplieroasis.com

The Supplier Oasis seller portal provides all documentation. This requires a login and password which is provided by Overstock's Partner Care associate as part of the onboarding process.

How do I contact the Overstock.com support? marketplacesupport@overstock.com
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? This information will be given during the Overstock.com account setup process. There are training guides within Supplier Oasis to support this request. Overstock's onboarding team will provide orientation and guidance on all the training assets.

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

Up to 2 hours

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Up to 30 minutes

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

Up to 2 hours

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? Not provided in the seller portal
What field represents the ChannelAdvisor child/standalone SKU? Supplier SKU in the seller portal
How do I know when a product is available to buyers? Not provided in the seller portal
Does Overstock.com support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? Please contact your Overstock.com account representative.
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 200,000 product listings (parent/standalone SKUs)
600,000 individual items (child/standalone SKUs)

 

Order


Common Question Answer
Which type of refunds are supported in ChannelAdvisor?

Both full and partial refunds

Which type of cancellations are supported in ChannelAdvisor?

Only full cancellations

Which type of fulfillments/shipments are supported in ChannelAdvisor?

Both full and partial shipments

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Up to 2 hours
When cancellation/refund/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Up to 1 hour

The table below gives answers to common questions, that you possibly will encounter while doing business on Overstock.com – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

https://www.supplieroasis.com

What functionality is supported in the seller portal?

Create/ edit product (mass upload and individual), manage inventory, manage pricing, upload images, receive orders, ship confirm orders, complete returns, detailed reporting, apply your tax nexus, general annoucements, training, integration with ChannelAdvisor

What is the URL for seller documentation?

https://www.supplieroasis.com

The Supplier Oasis seller portal provides all documentation. This requires a login and password which is provided by Overstock's Partner Care associate as part of the onboarding process.

How do I contact the Overstock.com support? marketplacesupport@overstock.com
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? This information will be given during the Overstock.com account setup process. There are training guides within Supplier Oasis to support this request. Overstock's onboarding team will provide orientation and guidance on all the training assets.

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

Up to 2 hours

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Up to 30 minutes

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

Up to 2 hours

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? Not provided in the seller portal
What field represents the ChannelAdvisor child/standalone SKU? Supplier SKU in the seller portal
How do I know when a product is available to buyers? Not provided in the seller portal
Does Overstock.com support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? Please contact your Overstock.com account representative.
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 200,000 product listings (parent/standalone SKUs)
600,000 individual items (child/standalone SKUs)

 

Order


Common Question Answer
Which type of refunds are supported in ChannelAdvisor?

Both full and partial refunds

Which type of cancellations are supported in ChannelAdvisor?

Only full cancellations

Which type of fulfillments/shipments are supported in ChannelAdvisor?

Both full and partial shipments

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Up to 2 hours
When cancellation/refund/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Up to 1 hour
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