How To

Pricefalls FAQs

The table below gives answers to common questions, that you possibly will encounter while doing business on Pricefalls – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

https://www.pricefalls.com/my/store/

What functionality is supported in the seller portal?

Full Product Management
Full Order Management
Full Customer Service Management

What is the URL for seller documentation?

https://pricefalls.zendesk.com/hc/en-us/categories/200260885-Seller-FAQ-Policies

How do I contact the Pricefalls support? Monday through Friday between 8am – 5pm PST:
  • Emailing ms@pricefalls.com
  • Calling 1-866-503-9799 ext. 3
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration?
  1. Upon store signup completion on Pricefalls.com, contact Pricefalls Merchant Support for account verification and activation.
  2. At this time, request ChannelAdvisor integration access.
  3. Once granted, an "Api" section will become available within your Pricefalls account management dashboard.
  4. Here, you will be able to create an Access Token, and reference your Seller ID.

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers? Up to 10 minutes
When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers? Immediately
When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers? Immediately
How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? sku
What field represents the ChannelAdvisor child/standalone SKU? sku
How do I know when a product is available to buyers? status
Does Pricefalls support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management?
  1. Remove existing item.
  2. Create new item.
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 200000 product listings
600000 individual items

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Supports both full and partial

Which types of cancellations are supported in ChannelAdvisor?

Supports both full and partial

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Supports both full and partial

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Immediately
When cancellation/refund/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Immediately

The table below gives answers to common questions, that you possibly will encounter while doing business on Pricefalls – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

https://www.pricefalls.com/my/store/

What functionality is supported in the seller portal?

Full Product Management
Full Order Management
Full Customer Service Management

What is the URL for seller documentation?

https://pricefalls.zendesk.com/hc/en-us/categories/200260885-Seller-FAQ-Policies

How do I contact the Pricefalls support? Monday through Friday between 8am – 5pm PST:
  • Emailing ms@pricefalls.com
  • Calling 1-866-503-9799 ext. 3
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration?
  1. Upon store signup completion on Pricefalls.com, contact Pricefalls Merchant Support for account verification and activation.
  2. At this time, request ChannelAdvisor integration access.
  3. Once granted, an "Api" section will become available within your Pricefalls account management dashboard.
  4. Here, you will be able to create an Access Token, and reference your Seller ID.

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers? Up to 10 minutes
When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers? Immediately
When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers? Immediately
How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? sku
What field represents the ChannelAdvisor child/standalone SKU? sku
How do I know when a product is available to buyers? status
Does Pricefalls support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management?
  1. Remove existing item.
  2. Create new item.
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 200000 product listings
600000 individual items

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Supports both full and partial

Which types of cancellations are supported in ChannelAdvisor?

Supports both full and partial

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Supports both full and partial

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Immediately
When cancellation/refund/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Immediately
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