How To

SKU Cloud FAQs

The table below gives answers to common questions, that you possibly will encounter while doing business on SKU Cloud – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

https://sellers.skucloud.co.uk/

What functionality is supported in the seller portal?

View inventory, view/edit orders, download financials, missed ops, and manage settings

What is the URL for seller documentation?

https://466c610c289d7be5ddd4-589d03866388971983ace5aa7948ed4f.ssl.cf3.rackcdn.com/information_for_flubit_merchants.pdf

How do I contact the SKU Cloud support? sellers@skucloud.co.uk
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? Complete the following steps:
  1. Login to your SKU Cloud seller portal.
  2. Click the Settings on the left-hand navigation.
  3. The API CREDENTIALS section in the lower right-hand side of the screen has the credentials.
    • SKU Cloud Key = ChannelAdvisor Seller ID
    • SKU Cloud Secret = ChannelAdvisor Access Token
If this information is not available to you, please contact your SKU Cloud account manager for assistance.

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

1 hour

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Immediately

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

Immediately

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? Not available in seller portal
What field represents the ChannelAdvisor child/standalone SKU? SKU field
How do I know when a product is available to buyers? Active field
Does SKU Cloud support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? Does not support changes to SKU values
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 200,000 product listings (parent/standalone SKUs)
600,000 individual items (child/standalone SKUs)

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Supports both partial and full

Which types of cancellations are supported in ChannelAdvisor?

Supports both partial and full

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Supports both partial and full

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Immediately
When cancellation/refund/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Immediately

The table below gives answers to common questions, that you possibly will encounter while doing business on SKU Cloud – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL?

https://sellers.skucloud.co.uk/

What functionality is supported in the seller portal?

View inventory, view/edit orders, download financials, missed ops, and manage settings

What is the URL for seller documentation?

https://466c610c289d7be5ddd4-589d03866388971983ace5aa7948ed4f.ssl.cf3.rackcdn.com/information_for_flubit_merchants.pdf

How do I contact the SKU Cloud support? sellers@skucloud.co.uk
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? Complete the following steps:
  1. Login to your SKU Cloud seller portal.
  2. Click the Settings on the left-hand navigation.
  3. The API CREDENTIALS section in the lower right-hand side of the screen has the credentials.
    • SKU Cloud Key = ChannelAdvisor Seller ID
    • SKU Cloud Secret = ChannelAdvisor Access Token
If this information is not available to you, please contact your SKU Cloud account manager for assistance.

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

1 hour

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Immediately

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

Immediately

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? Not available in seller portal
What field represents the ChannelAdvisor child/standalone SKU? SKU field
How do I know when a product is available to buyers? Active field
Does SKU Cloud support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? Does not support changes to SKU values
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 200,000 product listings (parent/standalone SKUs)
600,000 individual items (child/standalone SKUs)

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Supports both partial and full

Which types of cancellations are supported in ChannelAdvisor?

Supports both partial and full

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Supports both partial and full

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Immediately
When cancellation/refund/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Immediately
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