How To

Getting Started with SKU Cloud

The SKU Cloud setup guide will lead you through the settings necessary to establish the link between ChannelAdvisor and your SKU Cloud account. Getting started with the SKU Cloud integration is as easy as completing these simple steps.

 

 

Prerequisites


You will need to complete the following process to receive a SKU Cloud seller account:

  • Please make sure you meet the following SKU Cloud requirement:
    • Currently sell within or to the United Kingdom.
    • Currently have a United Kingdom bank account and United Kingdom VAT setup.
  • Complete the SKU Cloud Start Selling process .
  • SKU Cloud is supported in the following ChannelAdvisor posting locales:
    • United Kingdom
    • If you do not have a UK ChannelAdvisor account, please look to the Add a New Country page for instructions.
  • If SKU Cloud doesn’t display in Marketplaces > Add Marketplace, contact your ChannelAdvisor Sales Representative to request access to the SKU Cloud ChannelAdvisor integration.

 

Configure Inventory


 


If you need any assistance with managing ChannelAdvisor inventory, please review the Getting Started with Inventory page.

  • Review Supported Fields – Please visit the Marketplaces > SKU Cloud > Product Mapping > Template view to see supported SKU Cloud product data fields. You will need to configure your ChannelAdvisor inventory in a manner that will allow you to properly map the SKU Cloud template.
  • Assign a Label to your Inventory – In order to designate your inventory for your SKU Cloud account, you must assign a label .

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Configure Marketplace Settings


 


In ChannelAdvisor, please navigate to Marketplaces > SKU Cloud > SKU Cloud Settings. You will want to complete this setup. For help on this page, please visit Marketplaces Settings .

During setup, you need to enter your SKU Cloud seller account Seller ID and Access Token. These values can be retrieved by completing these steps:

  1. Login to your SKU Cloud seller portal.
  2. Click the Settings on the left-hand navigation.
  3. The API CREDENTIALS section in the lower right-hand side of the screen has the credentials.
    • SKU Cloud Key = ChannelAdvisor Seller ID
    • SKU Cloud Secret = ChannelAdvisor Access Token

If this information is not available to you, please contact your SKU Cloud account manager for assistance.

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List Your Products


 


The Marketplaces > SKU Cloud > Product Mapping > Template view is used to define the exact data that will be sent to the channel when creating or updating a listing. The template will contain all the fields accepted by the channel and will allow you to specify what product information should be sent for each product listing. You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page.

Additional information on template fields is displayed when you hover your mouse over the question tag icon next to a field in the template.

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Activate Integration


 


Activate SKU Cloud Integration

At this stage, your account is ready to be activated to communicate with SKU Cloud. If you haven't done so in the first step you will now assign the label you selected in your SKU Cloud settings to your designated inventory items. Next, you'll activate the marketplace feed. Please navigate again to Marketplaces > SKU Cloud > SKU Cloud Settings to complete this step. View the Activating Your Marketplaces Integration page for more details.

Communication Frequency

For general guidelines on how often ChannelAdvisor communicates with SKU Cloud, please find the channel in the Marketplaces - Processing and Communication Frequency page.

Order Testing

Once you have successfully listed your subset of inventory you should perform a test to make sure that orders are processing appropriately. Simply purchase one of your items and then check to make sure that the order appears in ChannelAdvisor.

Back to Top

 

Manage Your Listings


Once you have activated your SKU Cloud integration, you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your SKU Cloud account integration in ChannelAdvisor to monitor these issues.

 

Product Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The SKU Cloud Product Overview page is a channel-specific dashboard that provides you with an overview of the current status of all your products assigned to SKU Cloud. You can access this page via the menu from Marketplaces > SKU Cloud > Products > Overview.

Product Status View

The Product Status view will serve as your SKU Cloud listing management headquarters. From this view, you will be able to view detailed information about all of the products you are sending to SKU Cloud. You will be able to monitor the performance of your items as well as troubleshoot any listing errors you may have received. To access the Product Status view, navigate to Marketplaces > SKU Cloud > Products > Product Status.

Resolving Errors

There is a wide range of listing errors that you may receive when listing to SKU Cloud. Resolving these errors can typically be accomplished by utilizing one of these two methods.

  • Method 1: Edit Your Template Mappings – The SKU Cloud Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template.
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in accordance with SKU Cloud's specifications, more than likely the source of the error is in your inventory data.

Withdraw Product Listings

If you no longer want a product to appear on SKU Cloud, edit the product by removing the label from the product that you are using for SKU Cloud product listings – selected in the SKU Cloud Settings.

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Fulfill/Cancel Orders


Sales are handled through the integrated shopping cart of the channel. Order information details are then imported to ChannelAdvisor in the All Sales view (Sales > Orders/Transactions > Orders) where you can manage your fulfillment process, update shipping and tracking information and process any refunds or cancellations.


Importing Orders

From your All Sales view, you can easily manage the fulfillment process for all orders imported from the channel. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase has been completed, the ChannelAdvisor Complete software will automatically import all the relevant order details needed for fulfillment.
     
  2. Once imported, your orders will appear in the Sales > Orders/Transactions > Orders view alongside all of your other orders.

Please refer to the Sales and Fulfillment section for additional information.

Update Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is highly important to meet shipping requirements and give buyers the ability to track orders. Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the channel. There are three primary methods to complete this process.

Refer to the Updating Shipping and Tracking Information page for further details.

Cancelling and Refunding Orders

Please refer to Cancellations & Refunds in ChannelAdvisor for the details on the cancelling and refunding options that SKU Cloud supports through ChannelAdvisor.

Back to Top

The SKU Cloud setup guide will lead you through the settings necessary to establish the link between ChannelAdvisor and your SKU Cloud account. Getting started with the SKU Cloud integration is as easy as completing these simple steps.

 

 

Prerequisites


You will need to complete the following process to receive a SKU Cloud seller account:

  • Please make sure you meet the following SKU Cloud requirement:
    • Currently sell within or to the United Kingdom.
    • Currently have a United Kingdom bank account and United Kingdom VAT setup.
  • Complete the SKU Cloud Start Selling process .
  • SKU Cloud is supported in the following ChannelAdvisor posting locales:
    • United Kingdom
    • If you do not have a UK ChannelAdvisor account, please look to the Add a New Country page for instructions.
  • If SKU Cloud doesn’t display in Marketplaces > Add Marketplace, contact your ChannelAdvisor Sales Representative to request access to the SKU Cloud ChannelAdvisor integration.

 

Configure Inventory


 


If you need any assistance with managing ChannelAdvisor inventory, please review the Getting Started with Inventory page.

  • Review Supported Fields – Please visit the Marketplaces > SKU Cloud > Product Mapping > Template view to see supported SKU Cloud product data fields. You will need to configure your ChannelAdvisor inventory in a manner that will allow you to properly map the SKU Cloud template.
  • Assign a Label to your Inventory – In order to designate your inventory for your SKU Cloud account, you must assign a label .

Back to Top

 

Configure Marketplace Settings


 


In ChannelAdvisor, please navigate to Marketplaces > SKU Cloud > SKU Cloud Settings. You will want to complete this setup. For help on this page, please visit Marketplaces Settings .

During setup, you need to enter your SKU Cloud seller account Seller ID and Access Token. These values can be retrieved by completing these steps:

  1. Login to your SKU Cloud seller portal.
  2. Click the Settings on the left-hand navigation.
  3. The API CREDENTIALS section in the lower right-hand side of the screen has the credentials.
    • SKU Cloud Key = ChannelAdvisor Seller ID
    • SKU Cloud Secret = ChannelAdvisor Access Token

If this information is not available to you, please contact your SKU Cloud account manager for assistance.

Back to Top

 

List Your Products


 


The Marketplaces > SKU Cloud > Product Mapping > Template view is used to define the exact data that will be sent to the channel when creating or updating a listing. The template will contain all the fields accepted by the channel and will allow you to specify what product information should be sent for each product listing. You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page.

Additional information on template fields is displayed when you hover your mouse over the question tag icon next to a field in the template.

Back to Top

 

Activate Integration


 


Activate SKU Cloud Integration

At this stage, your account is ready to be activated to communicate with SKU Cloud. If you haven't done so in the first step you will now assign the label you selected in your SKU Cloud settings to your designated inventory items. Next, you'll activate the marketplace feed. Please navigate again to Marketplaces > SKU Cloud > SKU Cloud Settings to complete this step. View the Activating Your Marketplaces Integration page for more details.

Communication Frequency

For general guidelines on how often ChannelAdvisor communicates with SKU Cloud, please find the channel in the Marketplaces - Processing and Communication Frequency page.

Order Testing

Once you have successfully listed your subset of inventory you should perform a test to make sure that orders are processing appropriately. Simply purchase one of your items and then check to make sure that the order appears in ChannelAdvisor.

Back to Top

 

Manage Your Listings


Once you have activated your SKU Cloud integration, you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your SKU Cloud account integration in ChannelAdvisor to monitor these issues.

 

Product Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The SKU Cloud Product Overview page is a channel-specific dashboard that provides you with an overview of the current status of all your products assigned to SKU Cloud. You can access this page via the menu from Marketplaces > SKU Cloud > Products > Overview.

Product Status View

The Product Status view will serve as your SKU Cloud listing management headquarters. From this view, you will be able to view detailed information about all of the products you are sending to SKU Cloud. You will be able to monitor the performance of your items as well as troubleshoot any listing errors you may have received. To access the Product Status view, navigate to Marketplaces > SKU Cloud > Products > Product Status.

Resolving Errors

There is a wide range of listing errors that you may receive when listing to SKU Cloud. Resolving these errors can typically be accomplished by utilizing one of these two methods.

  • Method 1: Edit Your Template Mappings – The SKU Cloud Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template.
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in accordance with SKU Cloud's specifications, more than likely the source of the error is in your inventory data.

Withdraw Product Listings

If you no longer want a product to appear on SKU Cloud, edit the product by removing the label from the product that you are using for SKU Cloud product listings – selected in the SKU Cloud Settings.

Back to Top

 

Fulfill/Cancel Orders


Sales are handled through the integrated shopping cart of the channel. Order information details are then imported to ChannelAdvisor in the All Sales view (Sales > Orders/Transactions > Orders) where you can manage your fulfillment process, update shipping and tracking information and process any refunds or cancellations.


Importing Orders

From your All Sales view, you can easily manage the fulfillment process for all orders imported from the channel. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase has been completed, the ChannelAdvisor Complete software will automatically import all the relevant order details needed for fulfillment.
     
  2. Once imported, your orders will appear in the Sales > Orders/Transactions > Orders view alongside all of your other orders.

Please refer to the Sales and Fulfillment section for additional information.

Update Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is highly important to meet shipping requirements and give buyers the ability to track orders. Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the channel. There are three primary methods to complete this process.

Refer to the Updating Shipping and Tracking Information page for further details.

Cancelling and Refunding Orders

Please refer to Cancellations & Refunds in ChannelAdvisor for the details on the cancelling and refunding options that SKU Cloud supports through ChannelAdvisor.

Back to Top

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