How To

VoyageOne FAQs

The table below gives answers to common questions, that you possibly will encounter while doing business on VoyageOne – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL? N/A
What functionality is supported in the seller portal? N/A
What is the URL for seller documentation? N/A
How do I contact the VoyageOne support? You can contact the VO Access Support Team at ACCESS_support@voyageone.cn
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? Please contact VoyageOne for access via the email address ACCESS_support@voyageone.cn. They will then send you two separate emails for your Access Token and Seller ID.

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

Dependant on Seller Agreement; Typically 1-3 days

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Dependant on Seller Agreement; Typically 1-3 days

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

The item quantity and price will be typically reflected in close to real time.

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? Parent SKU
What field represents the ChannelAdvisor child/standalone SKU? SKU
How do I know when a product is available to buyers? Listing Status
Does VoyageOne support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? First, you have to un-publish the Seller SKU, and then create a new product under the new Seller SKU value.
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 600,000 product listings
No limit on individual items

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Order, Line Item, Partial Quantity

Which types of cancellations are supported in ChannelAdvisor?

Order, Line Item, Partial Quantity

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Both Full and Partial Shipments

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Typically 5 minutes; During special events there could be up to an hour delay. (e.g. 11/11)
When cancellation/refund/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Typically 5 minutes; During special events there could be up to an hour delay. (e.g. 11/11)

The table below gives answers to common questions, that you possibly will encounter while doing business on VoyageOne – irrespective of whether you're new to the marketplace or a seasoned seller.

 

Prerequisites


You should be familiar with the following task before continuing:

 

Seller Portal


Common Question Answer
What is the seller portal URL? N/A
What functionality is supported in the seller portal? N/A
What is the URL for seller documentation? N/A
How do I contact the VoyageOne support? You can contact the VO Access Support Team at ACCESS_support@voyageone.cn
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? Please contact VoyageOne for access via the email address ACCESS_support@voyageone.cn. They will then send you two separate emails for your Access Token and Seller ID.

 

Product


Common Question Answer
When product creation communication completes without error, how long does it take before the product is available to buyers?

Dependant on Seller Agreement; Typically 1-3 days

When existing product descriptive information update communication completes without error, how long does it take before the updated information is available to buyers?

Dependant on Seller Agreement; Typically 1-3 days

When existing product quantity and price communication completes without error, how long does it take before the updated quantity and price is available to buyers?

The item quantity and price will be typically reflected in close to real time.

How often does ChannelAdvisor create/update products with all data? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor update product quantity and price? Processing & Communication Frequency – Marketplaces
How often does ChannelAdvisor withdraw products? Processing & Communication Frequency – Marketplaces
What field represents the ChannelAdvisor parent SKU? Parent SKU
What field represents the ChannelAdvisor child/standalone SKU? SKU
How do I know when a product is available to buyers? Listing Status
Does VoyageOne support variations? Yes
If I need to change a product’s SKU value, what needs to happen to ensure proper management? First, you have to un-publish the Seller SKU, and then create a new product under the new Seller SKU value.
What are the max amounts of product listings (parent/standalone SKUs) and individual items (child/standalone SKUs) that I can manage through ChannelAdvisor? 600,000 product listings
No limit on individual items

 

Order


Common Question Answer
Which types of refunds are supported in ChannelAdvisor?

Order, Line Item, Partial Quantity

Which types of cancellations are supported in ChannelAdvisor?

Order, Line Item, Partial Quantity

Which types of fulfillments/shipments are supported in ChannelAdvisor?

Both Full and Partial Shipments

How often does ChannelAdvisor import orders?

Processing & Communication Frequency – Marketplaces

How often does ChannelAdvisor send shipping/cancellation/refund updates?

Processing & Communication Frequency – Marketplaces

How soon after an order is created will it be made available to ChannelAdvisor? Typically 5 minutes; During special events there could be up to an hour delay. (e.g. 11/11)
When cancellation/refund/fulfillment communication completes without error, how long does it take before the change is made available to buyers? Typically 5 minutes; During special events there could be up to an hour delay. (e.g. 11/11)
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