How To

Getting Started with VoyageOne

The VoyageOne setup guide will lead you through the settings necessary to establish the link between ChannelAdvisor and your VoyageOne account. Getting started with the VoyageOne integration is as easy as completing these simple steps.

 

 

Prerequisites


You will need to complete the following process to receive a VoyageOne seller account:

  • Please make sure you meet the following VoyageOne requirement:
    • Business size: At least USD5M online GMV per year
    • Logistics: Are able and willing to deliver to Liking logistics center in Los Angeles in 3 to 5 business days
    • Categories: Fashion apparel, footwear, accessories, watches, handbags, sportswear/activewear/outdoor-wear
    • Brand(s): Have existing demand in China
    • Products: Have existing demand in China
    • Sizes: Compatible with Chinese body type
    • Content: Products have clear and complete description, with materials, features, dimensions, and weight. At least 3 high-quality photographs. Photographs of details highly recommended
    • Seasonality: Products available are current season
    • Inventory: Seller has a reasonably deep inventory
    • Pricing: Can be competitive in US market
  • To apply go to VoyageOne’s website to fill up information or email the VO Business Team at sales@voyageone.com to start the application process.
  • VoyageOne is supported in the following ChannelAdvisor posting locale:
  • If VoyageOne doesn’t display in Marketplaces > Add Marketplace, contact your ChannelAdvisor Sales Representative to request access to the VoyageOne ChannelAdvisor integration.

 

Configure Inventory


 


If you need any assistance with managing ChannelAdvisor inventory, please review the Getting Started with Inventory page.

  • Review Supported Fields – Please visit the Marketplaces > VoyageOne > Product Mapping > Template view to see supported VoyageOne product data fields. You will need to configure your ChannelAdvisor inventory in a manner that will allow you to properly map the VoyageOne template.
  • Assign a Label to your Inventory – In order to designate your inventory for your VoyageOne account, you must assign a label .

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Configure Marketplace Settings


 


In ChannelAdvisor, please navigate to Marketplaces > VoyageOne > VoyageOne Settings. You will want to complete this setup. For help on this page, please visit Marketplaces Settings .

During setup, you need to enter your VoyageOne seller account Seller ID and Access Token. Please contact VoyageOne for access via email ACCESS_support@voyageone.cn. You will then receive two separate emails for your Access Token and Seller ID.

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List Your Products


 


The Marketplaces > VoyageOne > Product Mapping > Template view is used to define the exact data that will be sent to the channel when creating or updating a listing. The template will contain all the fields accepted by the channel and will allow you to specify what product information should be sent for each product listing. You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page.

Additional information on template fields is displayed when you hover your mouse over the question tag icon next to a field in the template.

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Activate Integration


 


Activate VoyageOne Integration

At this stage, your account is ready to be activated to communicate with VoyageOne. If you haven't done so in the first step you will now assign the label you selected in your VoyageOne settings to your designated inventory items. Next, you'll activate the marketplace feed. Please navigate again to Marketplaces > VoyageOne > VoyageOne Settings to complete this step. View the Activating Your Marketplaces Integration page for more details.

Communication Frequency

For general guidelines on how often ChannelAdvisor communicates with VoyageOne, please find the channel in the Marketplaces - Processing and Communication Frequency page.

Order Testing

Once you have successfully listed your subset of inventory you should perform a test to make sure that orders are processing appropriately. Simply purchase one of your items and then check to make sure that the order appears in ChannelAdvisor.

Back to Top

 

Manage Your Listings


Once you have activated your VoyageOne integration, you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your VoyageOne account integration in ChannelAdvisor to monitor these issues.

 

Product Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The VoyageOne Product Overview page is a channel-specific dashboard that provides you with an overview of the current status of all your products assigned to VoyageOne. You can access this page via the menu from Marketplaces > VoyageOne > Products > Overview.

Product Status View

The Product Status view will serve as your VoyageOne listing management headquarters. From this view, you will be able to view detailed information about all of the products you are sending to VoyageOne. You will be able to monitor the performance of your items as well as troubleshoot any listing errors you may have received. To access the Product Status view, navigate to Marketplaces > VoyageOne > Products > Product Status.

Resolving Errors

There is a wide range of listing errors that you may receive when listing to VoyageOne. Resolving these errors can typically be accomplished by utilizing one of these two methods.

  • Method 1: Edit Your Template Mappings – The VoyageOne Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template.
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in accordance with VoyageOne's specifications, more than likely the source of the error is in your inventory data.

Withdraw Product Listings

If you no longer want a product to appear on VoyageOne, edit the product by removing the label from the product that you are using for VoyageOne product listings – selected in the VoyageOne Settings.

Back to Top

 

Fulfill/Cancel Orders


Sales are handled through the integrated shopping cart of the channel. Order information details are then imported to ChannelAdvisor in the All Sales view (Sales > Orders/Transactions > Orders) where you can manage your fulfillment process, update shipping and tracking information and process any refunds or cancellations.


Importing Orders

From your All Sales view, you can easily manage the fulfillment process for all orders imported from the channel. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase has been completed, the ChannelAdvisor Complete software will automatically import all the relevant order details needed for fulfillment.
     
  2. Once imported, your orders will appear in the Sales > Orders/Transactions > Orders view alongside all of your other orders.

Please refer to the Sales and Fulfillment section for additional information.

Update Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is highly important to meet shipping requirements and give buyers the ability to track orders. Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the channel. There are three primary methods to complete this process.

Refer to the Updating Shipping and Tracking Information page for further details.

Cancelling and Refunding Orders

Please refer to Cancellations & Refunds in ChannelAdvisor for the details on the cancelling and refunding options that VoyageOne supports through ChannelAdvisor.

Back to Top

The VoyageOne setup guide will lead you through the settings necessary to establish the link between ChannelAdvisor and your VoyageOne account. Getting started with the VoyageOne integration is as easy as completing these simple steps.

 

 

Prerequisites


You will need to complete the following process to receive a VoyageOne seller account:

  • Please make sure you meet the following VoyageOne requirement:
    • Business size: At least USD5M online GMV per year
    • Logistics: Are able and willing to deliver to Liking logistics center in Los Angeles in 3 to 5 business days
    • Categories: Fashion apparel, footwear, accessories, watches, handbags, sportswear/activewear/outdoor-wear
    • Brand(s): Have existing demand in China
    • Products: Have existing demand in China
    • Sizes: Compatible with Chinese body type
    • Content: Products have clear and complete description, with materials, features, dimensions, and weight. At least 3 high-quality photographs. Photographs of details highly recommended
    • Seasonality: Products available are current season
    • Inventory: Seller has a reasonably deep inventory
    • Pricing: Can be competitive in US market
  • To apply go to VoyageOne’s website to fill up information or email the VO Business Team at sales@voyageone.com to start the application process.
  • VoyageOne is supported in the following ChannelAdvisor posting locale:
  • If VoyageOne doesn’t display in Marketplaces > Add Marketplace, contact your ChannelAdvisor Sales Representative to request access to the VoyageOne ChannelAdvisor integration.

 

Configure Inventory


 


If you need any assistance with managing ChannelAdvisor inventory, please review the Getting Started with Inventory page.

  • Review Supported Fields – Please visit the Marketplaces > VoyageOne > Product Mapping > Template view to see supported VoyageOne product data fields. You will need to configure your ChannelAdvisor inventory in a manner that will allow you to properly map the VoyageOne template.
  • Assign a Label to your Inventory – In order to designate your inventory for your VoyageOne account, you must assign a label .

Back to Top

 

Configure Marketplace Settings


 


In ChannelAdvisor, please navigate to Marketplaces > VoyageOne > VoyageOne Settings. You will want to complete this setup. For help on this page, please visit Marketplaces Settings .

During setup, you need to enter your VoyageOne seller account Seller ID and Access Token. Please contact VoyageOne for access via email ACCESS_support@voyageone.cn. You will then receive two separate emails for your Access Token and Seller ID.

Back to Top

 

List Your Products


 


The Marketplaces > VoyageOne > Product Mapping > Template view is used to define the exact data that will be sent to the channel when creating or updating a listing. The template will contain all the fields accepted by the channel and will allow you to specify what product information should be sent for each product listing. You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page.

Additional information on template fields is displayed when you hover your mouse over the question tag icon next to a field in the template.

Back to Top

 

Activate Integration


 


Activate VoyageOne Integration

At this stage, your account is ready to be activated to communicate with VoyageOne. If you haven't done so in the first step you will now assign the label you selected in your VoyageOne settings to your designated inventory items. Next, you'll activate the marketplace feed. Please navigate again to Marketplaces > VoyageOne > VoyageOne Settings to complete this step. View the Activating Your Marketplaces Integration page for more details.

Communication Frequency

For general guidelines on how often ChannelAdvisor communicates with VoyageOne, please find the channel in the Marketplaces - Processing and Communication Frequency page.

Order Testing

Once you have successfully listed your subset of inventory you should perform a test to make sure that orders are processing appropriately. Simply purchase one of your items and then check to make sure that the order appears in ChannelAdvisor.

Back to Top

 

Manage Your Listings


Once you have activated your VoyageOne integration, you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your VoyageOne account integration in ChannelAdvisor to monitor these issues.

 

Product Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The VoyageOne Product Overview page is a channel-specific dashboard that provides you with an overview of the current status of all your products assigned to VoyageOne. You can access this page via the menu from Marketplaces > VoyageOne > Products > Overview.

Product Status View

The Product Status view will serve as your VoyageOne listing management headquarters. From this view, you will be able to view detailed information about all of the products you are sending to VoyageOne. You will be able to monitor the performance of your items as well as troubleshoot any listing errors you may have received. To access the Product Status view, navigate to Marketplaces > VoyageOne > Products > Product Status.

Resolving Errors

There is a wide range of listing errors that you may receive when listing to VoyageOne. Resolving these errors can typically be accomplished by utilizing one of these two methods.

  • Method 1: Edit Your Template Mappings – The VoyageOne Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template.
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in accordance with VoyageOne's specifications, more than likely the source of the error is in your inventory data.

Withdraw Product Listings

If you no longer want a product to appear on VoyageOne, edit the product by removing the label from the product that you are using for VoyageOne product listings – selected in the VoyageOne Settings.

Back to Top

 

Fulfill/Cancel Orders


Sales are handled through the integrated shopping cart of the channel. Order information details are then imported to ChannelAdvisor in the All Sales view (Sales > Orders/Transactions > Orders) where you can manage your fulfillment process, update shipping and tracking information and process any refunds or cancellations.


Importing Orders

From your All Sales view, you can easily manage the fulfillment process for all orders imported from the channel. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase has been completed, the ChannelAdvisor Complete software will automatically import all the relevant order details needed for fulfillment.
     
  2. Once imported, your orders will appear in the Sales > Orders/Transactions > Orders view alongside all of your other orders.

Please refer to the Sales and Fulfillment section for additional information.

Update Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is highly important to meet shipping requirements and give buyers the ability to track orders. Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the channel. There are three primary methods to complete this process.

Refer to the Updating Shipping and Tracking Information page for further details.

Cancelling and Refunding Orders

Please refer to Cancellations & Refunds in ChannelAdvisor for the details on the cancelling and refunding options that VoyageOne supports through ChannelAdvisor.

Back to Top

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