How To

Getting Started with Wish

The Wish marketplace setup guide will lead you through the settings necessary to establish the link between ChannelAdvisor Complete and your Wish account. Getting Started with the Wish integration is as easy as completing these simple steps. You will want to reference each step in this guide while you are going through the Wish marketplace setup.

 

 

Launch Options


When setting up Wish with ChannelAdvisor you have one launch option:

  1. Self-Guided Launch – Completed by yourself using the information found in this Setup Guide.

 

Prerequisites


Before beginning the launch process with any of the launch options, you will need to complete the following steps:

  1. Create your Wish seller account – To begin the process of selling through Wish, you must have or create a Wish merchant Account. Visit http://merchant.wish.com today to create your account. Contact your ChannelAdvisor Sales Representative to request access to the ChannelAdvisor Wish marketplace integration.
  2. Complete Merchant Account Registration – Once you confirm your email address for your account, go through the five step process to complete your merchant account registration in Wish.

 

Configure Inventory


Before listing your products onto Wish, it will be important that you complete the tasks below to configure your inventory in ChannelAdvisor.

Please Note: If you are new to the ChannelAdvisor system then please review the Inventory Getting Started Guide. This guide will outline all of the tools and information you will need to get your inventory into the ChannelAdvisor system and to help you manage your inventory within your account.


Tasks to Complete

  • Review Supported Fields – There are a number of fields that are integrated from your ChannelAdvisor account to your Wish merchant portal. You will be setting up these fields in your inventory and creating a template that maps those fields to your store inventory.
  • Please refer to the Using Inventory Attributes page for more information.
  • Assign a Label to your Inventory – Labels are a way to dynamically group inventory items together. In order to designate your inventory for your Wish account you must assign a label. Please refer to the Grouping Inventory Using Labels page for more information.

Note: Inventory will be sent to Wish approximately every hour. If you go to Marketplaces > Wish > Products > Product Status, you will see a time / date stamp for the last item update.

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Configure Marketplace Settings


 


  1. In ChannelAdvisor, navigate to Marketplaces > Wish > Wish Settings.
  2. Add your username and password.
  3. Click Initiate Wish Authorization. From here you will be directed to Wish. Please login with the username and password added to the Wish Settings Page.
  4. Click Accept when you see the Request for Permission screen
     
  5. Click Accept again when you see the Confirm page. 
     
  6. Now you will be directed back to ChannelAdvisor and be authorized to Wish. 
  7. Then you will see more settings to configure, most important the dropdown menu Inventory Label where you select a label for the marketplace. To learn more about these settings, view the Marketplaces Settings page for more details on the set up.

Note: In the Wish Settings you'll find the option Filters - Do not send zero quantity items. We recommend to activate this option.

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List Your Products


Once you have completed the Marketplace Settings you will need to complete the Wish Product Mapping Template in ChannelAdvisor, located under Marketplaces > Wish > Product Mapping > Template.


Mapping the Template

ChannelAdvisor Product Mapping Templates are used to define the exact data that will be sent to the marketplace when creating or updating a listing. The template will contain all the fields accepted by the marketplace and will allow you to specify what product information should be sent for each product listing. You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page of the Strategy and Support Center.

Required Fields

  • Name
  • Description
  • Tags
  • Price
  • Shipping Cost
  • Image URL

Recommended Fields

  • Time to Ship
  • UPC

Optional Fields

  • Brand
  • Color
  • Size
  • MSRP
  • Site Image URL
  • Extra Image URL 1
  • Extra Image URL 2
  • Extra Image URL 3
  • Extra Image URL 4
  • Extra Image URL 5

Wish Template Strategies

Be sure to complete all required template fields indicated by a red asterisk. Below are a few tips when filling out the Wish Product Mapping Template:

  1. Tags – Comma separated list of strings that describe the product. Only 10 tags are allowed per product. Any tags past 10 will be ignored. If you want to be included in a particular category (i.e. Fashion), then use “Fashion” as one of your ten tags.
  2. Time to Ship – The amount of time it takes for the shipment to reach the buyer. Please also factor in the time it will take to fulfill and ship the item. Provide a time range in number of days. Lower bound cannot be less than 2 days. Example: 15-20.
  3. Brand – When branded products are added to Wish, they seek an Authorization to Sell (license, trademark, manufacturer's invoice etc) to prove their authenticity. This is intended to protect brand owners and buyers on Wish. To learn more about the process, click here.
  4. Size - Wish has a list of accepted size values for size field can be found here.

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Activate Integration


 


Activate Wish Integration

At this stage your account is ready to be activated to communicate and exchange data with the Wish marketplace. First you will assign the label you selected in your Wish settings to your designated inventory items if you haven't done so in step "Configure Inventory". Next you'll activate the marketplace feed. Please navigate again to Marketplaces > Wish > Settings to complete this step. View the Activating Your Marketplaces Integration page for more details.

Communication Frequency

Now that your Wish integration has been activated, ChannelAdvisor and Wish should be able to communicate. Depending on the number of SKUs and the complexity of your inventory information, the amount of time it takes to process, communicate, and update on the marketplace could vary. Here are the general guidelines for communication frequency:

  • All Products Update: ChannelAdvisor creates and updates product and product variation details on the Wish Marketplace approximately every hour.
  • Quantity Update: ChannelAdvisor updates the stock levels for items on Wish based on Inventory Juggler rules setup in ChannelAdvisor every 15 minutes.
  • Order Retrieval: All Wish order details automatically import into ChannelAdvisor every 15 minutes, updating inventory stock levels for use on all other channels.

Order Testing

Once you have successfully listed your subset of inventory you should perform a test to make sure that orders are processing appropriately. Simply purchase one of your items and then check to make sure that the order appears in ChannelAdvisor.

Back to Top

 

Manage Your Listings


Once you have activated your Wish integration, you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your Wish account integration in ChannelAdvisor to monitor these issues.

 

Wish Product Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The Wish Product Overview page is a marketplace-specific dashboard that provides you with an overview of the current status of all your products assigned to Wish. You can access this page via the menu from Marketplaces > Wish > Products > Overview.

Product Status View

The Product Status view will serve as your Wish listing management headquarters. From this view you will be able to view detailed information about all of the products you are sending to Wish. You will be able to monitor the performance of your items as well as troubleshoot any listing errors you may have received. To access the Product Status View, navigate to Marketplaces > Wish > Products > Product Status.

Resolving Wish Errors

There is a wide range of listing errors that you may receive when listing to Wish. Resolving these errors can typically be accomplished by utilizing one of these two methods.

  • Method 1: Edit Your Template Mappings – The Wish Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template.
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in accordance with Wish's specifications, more than likely the source of the error is in your inventory data.

Withdraw Product Listings

If you no longer want a product to appear on Wish, edit the product by removing the label from the product that you are using for Wish product listings – selected in the Marketplace Settings.

Back to Top

 

Fulfill/Cancel Orders


Sales are handled through the integrated shopping cart of the Marketplace. Order information details are then imported to ChannelAdvisor in the All Sales view where you can manage your fulfillment process, update shipping and tracking information and process any refunds or cancellations.


Importing Orders

From your All Sales view you can easily manage the fulfillment process for all orders imported from the marketplace. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase has been completed, the ChannelAdvisor Complete software will automatically import all the relevant order details needed for fulfillment. Wish orders should be imported within 15 minutes after the purchase.
     
  2. Once imported, your orders will appear in the Sales > Orders/Transactions > All Sales view alongside all of your other orders.

Please refer to the Sales and Fulfillment section for additional information.

Update Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is highly important since you will not be paid for your sales until this information is received by the Marketplace. Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the Marketplace. There are three primary methods to complete this process. 

Please note that we can send partial order shipments to Wish but not partial line item shipments. You can still split a line item across multiple shipments. But we will only send the shipping update to Wish once the full line item quantity is shipped.

Refer to the Updating Shipping and Tracking Information page for further details.

Cancelling and Refunding Orders

A refund is only necessary if you have already marked the order as shipped. If you have not marked the order as shipped, canceling an order within our system, will cancel the order on the Marketplace. If the buyer contacts you after their purchase looking for a refund, you may process their request by going to the Sales > Orders/Transactions > All Sales view. 

Refer to the Cancellations & Refunds in ChannelAdvisor page for further details.

Back to Top

The Wish marketplace setup guide will lead you through the settings necessary to establish the link between ChannelAdvisor Complete and your Wish account. Getting Started with the Wish integration is as easy as completing these simple steps. You will want to reference each step in this guide while you are going through the Wish marketplace setup.

 

 

Launch Options


When setting up Wish with ChannelAdvisor you have one launch option:

  1. Self-Guided Launch – Completed by yourself using the information found in this Setup Guide.

 

Prerequisites


Before beginning the launch process with any of the launch options, you will need to complete the following steps:

  1. Create your Wish seller account – To begin the process of selling through Wish, you must have or create a Wish merchant Account. Visit http://merchant.wish.com today to create your account. Contact your ChannelAdvisor Sales Representative to request access to the ChannelAdvisor Wish marketplace integration.
  2. Complete Merchant Account Registration – Once you confirm your email address for your account, go through the five step process to complete your merchant account registration in Wish.

 

Configure Inventory


Before listing your products onto Wish, it will be important that you complete the tasks below to configure your inventory in ChannelAdvisor.

Please Note: If you are new to the ChannelAdvisor system then please review the Inventory Getting Started Guide. This guide will outline all of the tools and information you will need to get your inventory into the ChannelAdvisor system and to help you manage your inventory within your account.


Tasks to Complete

  • Review Supported Fields – There are a number of fields that are integrated from your ChannelAdvisor account to your Wish merchant portal. You will be setting up these fields in your inventory and creating a template that maps those fields to your store inventory.
  • Please refer to the Using Inventory Attributes page for more information.
  • Assign a Label to your Inventory – Labels are a way to dynamically group inventory items together. In order to designate your inventory for your Wish account you must assign a label. Please refer to the Grouping Inventory Using Labels page for more information.

Note: Inventory will be sent to Wish approximately every hour. If you go to Marketplaces > Wish > Products > Product Status, you will see a time / date stamp for the last item update.

Back to Top

 

Configure Marketplace Settings


 


  1. In ChannelAdvisor, navigate to Marketplaces > Wish > Wish Settings.
  2. Add your username and password.
  3. Click Initiate Wish Authorization. From here you will be directed to Wish. Please login with the username and password added to the Wish Settings Page.
  4. Click Accept when you see the Request for Permission screen
     
  5. Click Accept again when you see the Confirm page. 
     
  6. Now you will be directed back to ChannelAdvisor and be authorized to Wish. 
  7. Then you will see more settings to configure, most important the dropdown menu Inventory Label where you select a label for the marketplace. To learn more about these settings, view the Marketplaces Settings page for more details on the set up.

Note: In the Wish Settings you'll find the option Filters - Do not send zero quantity items. We recommend to activate this option.

Back to Top

 

List Your Products


Once you have completed the Marketplace Settings you will need to complete the Wish Product Mapping Template in ChannelAdvisor, located under Marketplaces > Wish > Product Mapping > Template.


Mapping the Template

ChannelAdvisor Product Mapping Templates are used to define the exact data that will be sent to the marketplace when creating or updating a listing. The template will contain all the fields accepted by the marketplace and will allow you to specify what product information should be sent for each product listing. You will have four options to complete each template field. The option that works best for you will depend on how you have prepared your inventory for each site's data requirements.

For detailed information on how to utilize templates in ChannelAdvisor please visit the Customizing Template Fields page of the Strategy and Support Center.

Required Fields

  • Name
  • Description
  • Tags
  • Price
  • Shipping Cost
  • Image URL

Recommended Fields

  • Time to Ship
  • UPC

Optional Fields

  • Brand
  • Color
  • Size
  • MSRP
  • Site Image URL
  • Extra Image URL 1
  • Extra Image URL 2
  • Extra Image URL 3
  • Extra Image URL 4
  • Extra Image URL 5

Wish Template Strategies

Be sure to complete all required template fields indicated by a red asterisk. Below are a few tips when filling out the Wish Product Mapping Template:

  1. Tags – Comma separated list of strings that describe the product. Only 10 tags are allowed per product. Any tags past 10 will be ignored. If you want to be included in a particular category (i.e. Fashion), then use “Fashion” as one of your ten tags.
  2. Time to Ship – The amount of time it takes for the shipment to reach the buyer. Please also factor in the time it will take to fulfill and ship the item. Provide a time range in number of days. Lower bound cannot be less than 2 days. Example: 15-20.
  3. Brand – When branded products are added to Wish, they seek an Authorization to Sell (license, trademark, manufacturer's invoice etc) to prove their authenticity. This is intended to protect brand owners and buyers on Wish. To learn more about the process, click here.
  4. Size - Wish has a list of accepted size values for size field can be found here.

Back to Top

 

Activate Integration


 


Activate Wish Integration

At this stage your account is ready to be activated to communicate and exchange data with the Wish marketplace. First you will assign the label you selected in your Wish settings to your designated inventory items if you haven't done so in step "Configure Inventory". Next you'll activate the marketplace feed. Please navigate again to Marketplaces > Wish > Settings to complete this step. View the Activating Your Marketplaces Integration page for more details.

Communication Frequency

Now that your Wish integration has been activated, ChannelAdvisor and Wish should be able to communicate. Depending on the number of SKUs and the complexity of your inventory information, the amount of time it takes to process, communicate, and update on the marketplace could vary. Here are the general guidelines for communication frequency:

  • All Products Update: ChannelAdvisor creates and updates product and product variation details on the Wish Marketplace approximately every hour.
  • Quantity Update: ChannelAdvisor updates the stock levels for items on Wish based on Inventory Juggler rules setup in ChannelAdvisor every 15 minutes.
  • Order Retrieval: All Wish order details automatically import into ChannelAdvisor every 15 minutes, updating inventory stock levels for use on all other channels.

Order Testing

Once you have successfully listed your subset of inventory you should perform a test to make sure that orders are processing appropriately. Simply purchase one of your items and then check to make sure that the order appears in ChannelAdvisor.

Back to Top

 

Manage Your Listings


Once you have activated your Wish integration, you should begin seeing activity almost immediately. You may notice that some of your products have not listed properly or have not listed at all. It will be crucial that you consistently manage your Wish account integration in ChannelAdvisor to monitor these issues.

 

Wish Product Dashboard

ChannelAdvisor provides you with a dashboard that assists you with this effort. The Wish Product Overview page is a marketplace-specific dashboard that provides you with an overview of the current status of all your products assigned to Wish. You can access this page via the menu from Marketplaces > Wish > Products > Overview.

Product Status View

The Product Status view will serve as your Wish listing management headquarters. From this view you will be able to view detailed information about all of the products you are sending to Wish. You will be able to monitor the performance of your items as well as troubleshoot any listing errors you may have received. To access the Product Status View, navigate to Marketplaces > Wish > Products > Product Status.

Resolving Wish Errors

There is a wide range of listing errors that you may receive when listing to Wish. Resolving these errors can typically be accomplished by utilizing one of these two methods.

  • Method 1: Edit Your Template Mappings – The Wish Template is what tells ChannelAdvisor what data to send. Failure to map the appropriate fields with the appropriate values from your inventory can result in listing errors. When you receive a listing error it is almost always a good idea to check your template.
  • Method 2: Edit Your Inventory Data – If you find the template appears to be mapped correctly and in accordance with Wish's specifications, more than likely the source of the error is in your inventory data.

Withdraw Product Listings

If you no longer want a product to appear on Wish, edit the product by removing the label from the product that you are using for Wish product listings – selected in the Marketplace Settings.

Back to Top

 

Fulfill/Cancel Orders


Sales are handled through the integrated shopping cart of the Marketplace. Order information details are then imported to ChannelAdvisor in the All Sales view where you can manage your fulfillment process, update shipping and tracking information and process any refunds or cancellations.


Importing Orders

From your All Sales view you can easily manage the fulfillment process for all orders imported from the marketplace. Whether you use ChannelAdvisor or a third party fulfillment system to manage your orders, ChannelAdvisor offers the tools to optimize your fulfillment strategy.

  1. After a purchase has been completed, the ChannelAdvisor Complete software will automatically import all the relevant order details needed for fulfillment. Wish orders should be imported within 15 minutes after the purchase.
     
  2. Once imported, your orders will appear in the Sales > Orders/Transactions > All Sales view alongside all of your other orders.

Please refer to the Sales and Fulfillment section for additional information.

Update Shipping and Tracking

After fulfillment is complete, your next step is to update the ChannelAdvisor Complete software with shipping and tracking information. This step is highly important since you will not be paid for your sales until this information is received by the Marketplace. Once your tracking numbers are provided and your order status is updated to shipped ChannelAdvisor will send this information to the Marketplace. There are three primary methods to complete this process. 

Please note that we can send partial order shipments to Wish but not partial line item shipments. You can still split a line item across multiple shipments. But we will only send the shipping update to Wish once the full line item quantity is shipped.

Refer to the Updating Shipping and Tracking Information page for further details.

Cancelling and Refunding Orders

A refund is only necessary if you have already marked the order as shipped. If you have not marked the order as shipped, canceling an order within our system, will cancel the order on the Marketplace. If the buyer contacts you after their purchase looking for a refund, you may process their request by going to the Sales > Orders/Transactions > All Sales view. 

Refer to the Cancellations & Refunds in ChannelAdvisor page for further details.

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