ChannelAdvisor allows you to manage the access level for each individual user in your ogranization. This helps to Increase account security by creating unique logins for each individual user.

Prerequisites

You should be familiar with the following topics:

• My Account Overview

Getting Started with Users

To get started managing Users, you must navigate to the   My Account  >  Permissions  >  Manage Users  view.  You will be able to accomplish the following from this view:

• Create Users
• Edit Users
• E-mail Forgotten Passwords

Create Users

To create a user follow these steps:

1. Click the "Create a New User" link located towards the top of the page.
2. On the next screen, select the "Client" from the dropdown menu. There will only be one option unless you have multiple accounts.
3. Fill in all of the required information indicated by the * symbol. You may elect to fill in all fields if desired.
4. The Correspondence Email is a new addition. Should you create users that do not have access to email, you may set the correspondence email to a functional email address of your choosing, an example being the administrator's email address. This will route all future correspondence emails for this user to this email, which may be different from their login.

   Please Note:

   You are required to use a valid correspondence email in order to reset the user's password if forgotten, as an email will be sent containing a password reset link.

5. Checking the "Reset Password On Next Login" checkbox, will prompt the user to change their password when they login. This step can be skipped over, however each time a user logs in, they will be prompted until they change the password. This comes in handy when creating new users, as you can add a number of users with a similar password and have the software prompt the user to create a new, more unique password.
6. You can quickly set the permissions for each user with equal access to that of yourself by selecting "same as me" in the Permissions field.
7. Selecting "custom" in the permissions field will show all of your existing groups. You can assign any or all desired groups to this user.
8. Should you not see a group you require, you can click the "Create a New Group" link where you can create new groups that will then list in this section.
9. For more information on Creating and Managing groups click here .
10. Once completed, click the "Next" button to proceed.
11. You will see a success message notifying you that the user was created.
12. You can "Add Another User" by clicking the button with the same phrase, or click the "Next" button to proceed to the summary.
13. The final step is the credit card security options. Select your desired value for this user. The default option does NOT allow this user to view buyer credit card numbers. Please Note: This should be given considerable thought as access should only be given to users who absolutely need to be able to see buyer's credit card numbers.
14. Once finished, click "Save User".
15. You will now be taken back to the Mange Users view.

Edit Users

To edit an existing user follow these steps:

1. Locate and click the name of the users login ID (e-mail address) in the column, "Login ID".
2. From this page, you can change the user's first name, last name, email address and correspondence email.
3. Checking the "Reset Password On Next Login" checkbox, will prompt the user to change their password when they login. This step can be skipped over, however each time a user logs in, they will be prompted until they change the password.
4. Reseting Passwords

   To reset a users password, ensure the "correspondence email" will be sent to a valid email address, the user's email address if possible, or an administrator's email address. Clicking the "Reset Password" button will send an email to this correspondence address and will contain a link to reset the password if forgotten.

   A user may reset their own password by visiting https://login.ChannelAdvisor.com and logging in. Once logged in, a "Reset Password" option will be visible. Clicking this option will bring a user to a form where they can enter their current password, new password and confirmed new password.

5. You can change the status of the user by selecting one of the "Status" values. For example, you can set this value to "Disabled"if a user leaves the company.

   Please Note:

   If a user is locked out, their status will be shown as such. Once a user is set to "active" or "disabled" you may not set them back to locked out. This status only appears when a user is in a locked out state.

6. You may also add and remove Groups assigned to this user.
   • You can quickly set the permissions for each user with equal access to that of yourself by selecting "same as me" in the Permissions field.
   • Selecting "custom" in the permissions field will show all of your existing groups. You can assign any or all desired groups to this user.
   • Should you not see a group you require, you can click the "Create a New Group" link where you can create new groups that will then list in this section.
   • For more information on Creating and Managing groups click here .
7. You may also change the credit card security for this user. Please Note: This should be given considerable thought as access should only be given to users who absolutely need to be able to see buyer's credit card numbers.
8. Once you have made your desired changes, click "Save User" to save your changes and return to the Manage Users view.

E-mail Forgotten Passwords

If a user has forgotten their password follow these steps:

1. Follow the "edit user" steps above to find and select the user you would like to reset.
2. Ensure the "correspondence email" field is filled out with a valid email address, preferably the user's email address, however the administrator's email address is a viable alternative.
3. Click the "Reset Password" button.
4. An email will be sent to the correspondence email address containing a link to reset the user's password.