How To

Open Listings

Once an item has been posted into the marketplace, it will display in the Open Listings view until the listing closes. You can review the status of the open listing throughout its life cycle in the Open Listings view.  

The open listings view includes details about the listing such as the sku, listing status, site listing ID, number of hits, price, and quantity. The Open Listings view also offers flexibility to add new columns if the piece of information you desire is not readily available in the default view. You are able to filter by the available listing details on this view. If your an eBay Custom user auction listings that have received bids or purchases will display in bold in the Open Listings view, so that you can easily distinguish them from listings without any current bids.

Edits can be made from this view to the Inventory Items and Ads (Custom only), but the information changed will not be reflected in the existing Open Listing on the marketplace until our natural revision cycle completes or until you push a revision manually from the open listings view by selecting the listing you wish to update and selecting revise.

 

Prerequisites 


You should be familiar with the following topics before continuing:

 

Tasks to Complete


The following tasks can be performed by navigating to your Marketplaces > eBay > Performance > Open Listings view. Note that the view differs slightly depending on wether you are an eBay QuickStart or eBay Custom user :

eBay QuickStart:

eBay Custom:

 

Customizing Your View

Click on the button Columns to designate which columns are visible in your Closed Listings View. Per drag & drop you can define the order of your columns. This can also be done directly in your view.
Note: You can display a maximum of 20 columns at any time.

To sort a columns' data in ascending or descending order click on the column header.

Use the filters in most of the headers to specify which listings are displayed in the grid. By clicking Save Filter you can store a combination of filters for future use.

 

Viewing Open Listings

You can see the following in your Open Listings view:

  1. At the top of the page, information about Listing Errors ( posting errors ) and Pending Revisions will be displayed.
    • If there are any Listing Errors in your account, the number of errors encountered will be displayed with a link to see the detailed error messages .
    • The Pending Revision Requests will show the number of open eBay listings that have been flagged for the open listing revision process . These are listings where a change has been applied to the SKU, ad (Custom only), templates, or schedules (Custom only) and that information needs to be submitted to eBay to update the open listing. Requests from this view to revise open listings will also be counted here, though it may take a few moments after the request is submitted for the request count to update. As changes are detected, the number will increase. As revisions are processed, the number will decrease.
  2. The following list contains all available column headings and a description for each. As you can customize your view the number of columns and their order can vary:
    • Select box – Use this box to select listings from the view in order to perform a function. Check the box at the top of the column to select all items on the page.
    • Site – The marketplace site to which a listing has been posted.
    • SKU – A unique identifier associated with an inventory item. Click the hyperlink to edit the inventory item.
    • Ad ID (Custom only) – This unique identification number for the ad is created by the system. Since multiple ads per inventory item can be created and saved, the user can rely on the Ad ID to distinguish between different Ad Listings. Click on the Ad ID to edit ad information for newly posted listings.
    • Status – Six icons give information about the listing. These icons are:
      • Revises – If the listing has been revised at any time, this icon will be active ( ) and you can click on the icon to see the information about the revises that have been processed. If the listing has not been revised, this icon will be inactive ( ).
      • Withdraws – If the listing has been submitted to be withdrawn at any time, this icon will be active ( ) and you can click on the icon to see the information about the withdraw attempts that have been processed. If the listing has not been submitted for a withdraw, this icon will be inactive ( ).
      • Variation – If the individual item is part of a variation listing at eBay, this icon will be active ( ) and will show a block of colored boxes. If it is an individual listing, this icon will be inactive ( ).
      • Relist – If the listing is a relist of a prior listing that has closed, this icon will be active ( ) and will give a reference to the original listing. If the item was submitted as a new listing without any reference to a prior listing, this icon will be inactive ( ).
      • Catalog – If the item was submitted with an association to an item in the eBay Catalog , this icon will be active ( ) and you can click on the icon to see the catalog item at eBay along with all sellers of that item. If the item was submitted without catalog information, the catalog icon will be inactive ( ).
      • Recommendations – If there are eBay Marketplace Insights for the listing, the icon will be active ( ). If there are no recommendations, this icon will be inactive ( ).
    • Title – The title of the item is displayed.
    • Site Auction ID – Displays the listing ID that is assigned by eBay. The Site Auction ID is also a hyperlink to view the listing on the marketplace.
    • Qty – The total number of quantity available to buyers in the open listing.
    • Hits – The number of unique customer visits to a specific listing at the marketplace.
    • Bids (Custom only) – The bid column displays the number of unique customers that have placed a bid on a listing at the marketplace. This is only relevant for auction-style listings.
    • Current Price – The current price for a listing posted in the marketplace.
    • Closing Time – The date the listing is scheduled to end at eBay. If it is a Good-Til-Canceled listing, then a GTC or Never notation will be included noting that eBay will automatically restart the listing for a new cycle when the time expires.
    • Parent SKU – This SKU of the parent item will be displayed here if the listing was a variation listing.
    • Days without A Sales – Displays how many days ago the last sale occured.
    • Days Since Posting – Displays how many days ago the item has been listed.
    • Posting Template Name (Custom only) – The name of the Posting Template used for this listing.
    • Description Template Name – The name of the Description Template used for the listing.
    • Classification – The classification assigned to the SKU of the listing if classifications are used for product grouping.
    • Labels – Any labels assigned to the SKU.
    • Supplier – The supplier of the SKU.
    • Seller Username – The seller username used for listing the SKU. This is helpful if you have stored several eBay credentials in your ChannelAdvisor account.

 

Additional Tasks

Below are some additional tasks that can be completed from the Open Listings view:

  • Revising an Open Listing
    1. Select the item or items you wish to revise.
    2. Select the Revise Item button.
       
  • Withdrawing an Open Listing
    1. Select the item or items you wish to withdraw.
    2. Select the Withdraw Listings button.
       
  • Exporting Data – The Export functionality allows you to download the information from that view for offline review and analysis. The export is delivered in a Comma Separated Value (CSV) format, which can be imported into most spreadsheet applications as well as a wide variety of other software programs.
    1. Choose to export only a specific group of items by selecting those items and then clicking the Export Selected button.
    2. Select the Export All button to export all closed listings.
       
  • Edit an Item
    1. Under the SKU column select the SKU that you wish to edit.
    2. You will be taken to the Edit SKU Details screen where you can make any changes necessary.
       
  • Editing an Ad (Custom only)
    1. Under the Ad ID column select the Ad ID for the ad you wish to edit.
    2. You will be taken to the Ad Details view where you can make any changes necessary.
       
  • View your Listing on eBay
    1. Click on the link in the Site ID column.
    2. You will be taken to the marketplace listing of that specific item.
       

Once an item has been posted into the marketplace, it will display in the Open Listings view until the listing closes. You can review the status of the open listing throughout its life cycle in the Open Listings view.  

The open listings view includes details about the listing such as the sku, listing status, site listing ID, number of hits, price, and quantity. The Open Listings view also offers flexibility to add new columns if the piece of information you desire is not readily available in the default view. You are able to filter by the available listing details on this view. If your an eBay Custom user auction listings that have received bids or purchases will display in bold in the Open Listings view, so that you can easily distinguish them from listings without any current bids.

Edits can be made from this view to the Inventory Items and Ads (Custom only), but the information changed will not be reflected in the existing Open Listing on the marketplace until our natural revision cycle completes or until you push a revision manually from the open listings view by selecting the listing you wish to update and selecting revise.

 

Prerequisites 


You should be familiar with the following topics before continuing:

 

Tasks to Complete


The following tasks can be performed by navigating to your Marketplaces > eBay > Performance > Open Listings view. Note that the view differs slightly depending on wether you are an eBay QuickStart or eBay Custom user :

eBay QuickStart:

eBay Custom:

 

Customizing Your View

Click on the button Columns to designate which columns are visible in your Closed Listings View. Per drag & drop you can define the order of your columns. This can also be done directly in your view.
Note: You can display a maximum of 20 columns at any time.

To sort a columns' data in ascending or descending order click on the column header.

Use the filters in most of the headers to specify which listings are displayed in the grid. By clicking Save Filter you can store a combination of filters for future use.

 

Viewing Open Listings

You can see the following in your Open Listings view:

  1. At the top of the page, information about Listing Errors ( posting errors ) and Pending Revisions will be displayed.
    • If there are any Listing Errors in your account, the number of errors encountered will be displayed with a link to see the detailed error messages .
    • The Pending Revision Requests will show the number of open eBay listings that have been flagged for the open listing revision process . These are listings where a change has been applied to the SKU, ad (Custom only), templates, or schedules (Custom only) and that information needs to be submitted to eBay to update the open listing. Requests from this view to revise open listings will also be counted here, though it may take a few moments after the request is submitted for the request count to update. As changes are detected, the number will increase. As revisions are processed, the number will decrease.
  2. The following list contains all available column headings and a description for each. As you can customize your view the number of columns and their order can vary:
    • Select box – Use this box to select listings from the view in order to perform a function. Check the box at the top of the column to select all items on the page.
    • Site – The marketplace site to which a listing has been posted.
    • SKU – A unique identifier associated with an inventory item. Click the hyperlink to edit the inventory item.
    • Ad ID (Custom only) – This unique identification number for the ad is created by the system. Since multiple ads per inventory item can be created and saved, the user can rely on the Ad ID to distinguish between different Ad Listings. Click on the Ad ID to edit ad information for newly posted listings.
    • Status – Six icons give information about the listing. These icons are:
      • Revises – If the listing has been revised at any time, this icon will be active ( ) and you can click on the icon to see the information about the revises that have been processed. If the listing has not been revised, this icon will be inactive ( ).
      • Withdraws – If the listing has been submitted to be withdrawn at any time, this icon will be active ( ) and you can click on the icon to see the information about the withdraw attempts that have been processed. If the listing has not been submitted for a withdraw, this icon will be inactive ( ).
      • Variation – If the individual item is part of a variation listing at eBay, this icon will be active ( ) and will show a block of colored boxes. If it is an individual listing, this icon will be inactive ( ).
      • Relist – If the listing is a relist of a prior listing that has closed, this icon will be active ( ) and will give a reference to the original listing. If the item was submitted as a new listing without any reference to a prior listing, this icon will be inactive ( ).
      • Catalog – If the item was submitted with an association to an item in the eBay Catalog , this icon will be active ( ) and you can click on the icon to see the catalog item at eBay along with all sellers of that item. If the item was submitted without catalog information, the catalog icon will be inactive ( ).
      • Recommendations – If there are eBay Marketplace Insights for the listing, the icon will be active ( ). If there are no recommendations, this icon will be inactive ( ).
    • Title – The title of the item is displayed.
    • Site Auction ID – Displays the listing ID that is assigned by eBay. The Site Auction ID is also a hyperlink to view the listing on the marketplace.
    • Qty – The total number of quantity available to buyers in the open listing.
    • Hits – The number of unique customer visits to a specific listing at the marketplace.
    • Bids (Custom only) – The bid column displays the number of unique customers that have placed a bid on a listing at the marketplace. This is only relevant for auction-style listings.
    • Current Price – The current price for a listing posted in the marketplace.
    • Closing Time – The date the listing is scheduled to end at eBay. If it is a Good-Til-Canceled listing, then a GTC or Never notation will be included noting that eBay will automatically restart the listing for a new cycle when the time expires.
    • Parent SKU – This SKU of the parent item will be displayed here if the listing was a variation listing.
    • Days without A Sales – Displays how many days ago the last sale occured.
    • Days Since Posting – Displays how many days ago the item has been listed.
    • Posting Template Name (Custom only) – The name of the Posting Template used for this listing.
    • Description Template Name – The name of the Description Template used for the listing.
    • Classification – The classification assigned to the SKU of the listing if classifications are used for product grouping.
    • Labels – Any labels assigned to the SKU.
    • Supplier – The supplier of the SKU.
    • Seller Username – The seller username used for listing the SKU. This is helpful if you have stored several eBay credentials in your ChannelAdvisor account.

 

Additional Tasks

Below are some additional tasks that can be completed from the Open Listings view:

  • Revising an Open Listing
    1. Select the item or items you wish to revise.
    2. Select the Revise Item button.
       
  • Withdrawing an Open Listing
    1. Select the item or items you wish to withdraw.
    2. Select the Withdraw Listings button.
       
  • Exporting Data – The Export functionality allows you to download the information from that view for offline review and analysis. The export is delivered in a Comma Separated Value (CSV) format, which can be imported into most spreadsheet applications as well as a wide variety of other software programs.
    1. Choose to export only a specific group of items by selecting those items and then clicking the Export Selected button.
    2. Select the Export All button to export all closed listings.
       
  • Edit an Item
    1. Under the SKU column select the SKU that you wish to edit.
    2. You will be taken to the Edit SKU Details screen where you can make any changes necessary.
       
  • Editing an Ad (Custom only)
    1. Under the Ad ID column select the Ad ID for the ad you wish to edit.
    2. You will be taken to the Ad Details view where you can make any changes necessary.
       
  • View your Listing on eBay
    1. Click on the link in the Site ID column.
    2. You will be taken to the marketplace listing of that specific item.
       
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