How To

Revising an Open Listing

The revise listing functionality allows you to select a number of items live on the marketplace and change the currently open listing information at that marketplace. Once a listing has been revised, you will be able to see the results in the Open Listings view. If the information cannot be revised, you should withdraw the current listing and submit a new listing. Once the changes have been applied to the SKU or templates, they will be sent to the marketplace with the next revisions batch to process and should appear on the item shortly thereafter. This process will rebuild all of the information for the eBay listing and update the live listing with the new inventory information, just as if you had withdrawn the open listing and submitted a new one.

 

Prerequisites


The following topics should be reviewed before completing this task.

If you are interested in temporarily reducing prices on eBay to create a sale, you may want to investigate the Markdown Manager option.

 

Video


eBay Revise Open Listings – This video describes how to revise open listings on eBay via ChannelAdvisor. View Transcript

 

Automatically Revising Open Listings

Once the Revise Listings functionality has been enabled, all changes to any of the following will be detected and automatically applied to Open Listings within a few hours:

  • SKU Product item information
  • Posting template
  • Description template
  • Schedule
  • Ad information

Note: Changes to any of the following will "Not" automatically initiate a revision:

  • Parent SKU
  • Classification Shipping Rate Tables
  • Global Shipping Rate Tables
  • Business Rules
  • Lookup Lists
  • Global Template Tag
  • Adding a Custom Item Specific in eBay Settings

To force an item to reprocess once a change to one of these has been made, select the item(s) in the Open Listing view and click the Revise Item option.

When the revision has completed, you will be able to see the results in the Open Listings view by clicking on the icon for revisions which will show the history and result of all revisions for the open listing. If there was an error in the revision, it will be reported there and once you correct the situation the revision will automatically be retried.

  1. Enable the Revise Listings functionality via your eBay settings view.
  2. The Revision Process will work as follows:
     
    • The automatic revise process will go through all of the information for the listing, including the posting template, description template, schedule, SKU, and any information configured on the ad.
       
    • It will recalculate all of the information for the open listing and update the open listing accordingly. 

      Please Note: Based on eBay policy , there are some fields that cannot be changed or removed after the listing has been submitted and those cannot be changed. 
       
    • Changes to the posting template will be applied exactly the same as if the open listing had been ended and a new listing was submitted in its place.
       
    • Changes to the schedule or inventory quantity will cause the quantity on the open listing to be adjusted accordingly.
       
    • All fields are supported, including the description HTML on the description template, the shipping fields on the posting template, the title on the inventory item or the ad, and any others that are used to create the open listing in the first place.
       
    • Changes to a posting template, description template, or schedule will affect all open listings whose ads use that posting template, description template, or schedule.
       
    • If an ad is moved to a new template or schedule after the listing has been submitted, the new template or schedule will be used when revising the open listing. This keeps the open listings synchronized with the information you have in your account, allowing you to simplify your management and make changes in a single place to update all of your listings.
       
    • If there are items which you want to exclude from the automatic revise listing process, use the exclude label functionality available on the settings page. Create an label for the products to be excluded and assign the label to those products. Choose the label of items to be excluded in your settings. This will leave all open listings alone that are associated with those SKUs but continue the automatic revisions for the rest of your products. If you would like revisions to resume for one of those products, just remove the label. This can be very useful for eBay Daily Deal listings where a special price or quantity has been submitted for the promotion and should not be updated but you would still like the remainder of your product catalog to update automatically.

      Please Note: Automatic revisions are not immediate, but should apply within a few hours. Accounts with a large number of open listings that make a large number of changes may take up to 24 hours to complete all updates at eBay, but most accounts should be able to finish within three hours. If you have made a change more than 24 hours ago and do not see it on the item and there is no error reported in the revise history information for the listing in Open Listings, please contact support so the situation can be investigated.

 

Automatically Withdrawing Open Listings On Revision Failure

There are times that eBay will not accept the requested changes to the open listing. These may be changes to the eBay listing that are not currently allowed, policy changes that now put your listings in violation, limitations on your seller account, or other information in the eBay listing that cannot be supported. When this happens you have an option to have the listing automatically withdrawn so a new listing can be submitted with the new accurate information. The options are:

  • Do not withdraw listing
    • This will leave the listing live at eBay and will log the revision failure in the revision history in the Open Listings view as well as the Listing Errors view.
  • Withdraw listing if Price/Quantity fails to update
    • This will only withdraw the listing if the price or quantity information fails to update. Failure to update other information such as title, images, shipping costs, etc. will not end the listing. The revision failure for the fields that did not update will be logged in the revision history in the Open Listings view as well as the Listing Errors view.
  • Withdraw listing if any field fails to update
    • This will withdraw the listing if any field fails to update when communicating with eBay.

Once withdrawn from eBay, the schedule will be automatically enabled and will submit a new listing to eBay with all of the new product information included as part of that listing. This can ensure that your product information is always fully up-to-date even when eBay has rejected your request to revise the details in an existing open listing.

 

Common Questions

Will the revise update the quantity in the open listing?
Yes, the quantity will be updated automatically based on your SKU quantity, the open listing, and the schedule. If quantity should be added based on the schedule, the open listing will increase the quantity based on the rules of the schedule.  If quantity should be reduced to prevent a potential oversell, then that will happen as well.  

What happens when the revise is not allowed by eBay?
When eBay rejects the revise, automatic adjustments are made to resubmit the revision using information that will be more likely to be successful.  If eBay rejects the request because the title may not change, then the request is resubmitted with all of the changes except the new title. Ultimately, if the further attempts are unsuccessful, then the update is limited to just the quantity and price fields, as those are the most important elements to update on a live listing. You may choose an automatic withdraw option to ensure any live item always has the most recent and accurate information for your products.

Can I limit the update to certain fields?
No. In order to ensure overall consistency with your existing listings as well as new listings, all of the information on the templates is applied to the existing listings to update them to your standards.  If you would like to have different values applied, just change your templates to the new values you would like applied to the listings and that will be used in the next update.

How frequent are the updates to open listings?
As soon as a change is detected on the SKU, ad information, or any of the templates then all of the relevant open listings are flagged for complete reprocessing. This is done as quickly as possible, but can be limited based on volume of revise requests, eBay response time, and number of open listings in an account. In general these updates process many thousands of open listings every hour in every account, but this is automatically adjusted based on the number of requests and the speed of eBay responses when submitting revisions for open listings. You can see the number of revisions that have been detected and are pending processing in the Open Listings view as well as on the eBay 360 dashboard .

How can I force an item to reprocess?
Select the item in the Open Listing view and click the "Revise Item" option. This will mark the listing to be reprocessed at a high priority. You will see the number of pending revisions increase within a few moments to account for these revision requests. Resubmitting the request will not cause the count to increase a second time until the first request has processed.

Where can I see the results of the revise process?
Select the icon in the Open Listing view for the revision history. This icon is only active and illuminated if there has been at least one revision on the listing. Note that the revision history will show all of the revisions for a variation listing as the revision is processed once for the entire listing and not once per child item. Errors and warnings from revisions are also visible on the Listing Errors view with all other errors generated from eBay requests.

I made a change to the SKU or a template, but there is no record of a revise in the open listing. What happened?
If the revise process calculates that there are no changes to the information used in the open listing, it will skip the revise process and no record will show in the revise history. This can happen when values that are not used by the eBay listing are updated in the SKU, as they have no impact on the eBay listing information and do not require an update to eBay. To force an item to reprocess even if all of the values are the same, select the item in the Open Listing view and click the "Revise Item" option.

I have a lot of updates that I need to apply to open listings. When is the best time to make that change?
Because of the volume of updates that go to eBay, certain times of the day and of the week take longer to process than others. Submitting requests on Saturday and Sunday are the most efficient, as there are fewer other requests processing leaving more resources for a large request to be processed. During the week, the best time to submit large requests like that would be around 8pm Eastern US (5pm Pacific US, around midnight GMT) because the heavy traffic from the day's activities has started to decrease allowing for faster response time from eBay and fewer other requests competing for available resources. Requests for large numbers of updates will be identified and processed as quickly as possible, though it may take several hours or more to complete all of them.

The revise listing functionality allows you to select a number of items live on the marketplace and change the currently open listing information at that marketplace. Once a listing has been revised, you will be able to see the results in the Open Listings view. If the information cannot be revised, you should withdraw the current listing and submit a new listing. Once the changes have been applied to the SKU or templates, they will be sent to the marketplace with the next revisions batch to process and should appear on the item shortly thereafter. This process will rebuild all of the information for the eBay listing and update the live listing with the new inventory information, just as if you had withdrawn the open listing and submitted a new one.

 

Prerequisites


The following topics should be reviewed before completing this task.

If you are interested in temporarily reducing prices on eBay to create a sale, you may want to investigate the Markdown Manager option.

 

Video


eBay Revise Open Listings – This video describes how to revise open listings on eBay via ChannelAdvisor. View Transcript

 

Automatically Revising Open Listings

Once the Revise Listings functionality has been enabled, all changes to any of the following will be detected and automatically applied to Open Listings within a few hours:

  • SKU Product item information
  • Posting template
  • Description template
  • Schedule
  • Ad information

Note: Changes to any of the following will "Not" automatically initiate a revision:

  • Parent SKU
  • Classification Shipping Rate Tables
  • Global Shipping Rate Tables
  • Business Rules
  • Lookup Lists
  • Global Template Tag
  • Adding a Custom Item Specific in eBay Settings

To force an item to reprocess once a change to one of these has been made, select the item(s) in the Open Listing view and click the Revise Item option.

When the revision has completed, you will be able to see the results in the Open Listings view by clicking on the icon for revisions which will show the history and result of all revisions for the open listing. If there was an error in the revision, it will be reported there and once you correct the situation the revision will automatically be retried.

  1. Enable the Revise Listings functionality via your eBay settings view.
  2. The Revision Process will work as follows:
     
    • The automatic revise process will go through all of the information for the listing, including the posting template, description template, schedule, SKU, and any information configured on the ad.
       
    • It will recalculate all of the information for the open listing and update the open listing accordingly. 

      Please Note: Based on eBay policy , there are some fields that cannot be changed or removed after the listing has been submitted and those cannot be changed. 
       
    • Changes to the posting template will be applied exactly the same as if the open listing had been ended and a new listing was submitted in its place.
       
    • Changes to the schedule or inventory quantity will cause the quantity on the open listing to be adjusted accordingly.
       
    • All fields are supported, including the description HTML on the description template, the shipping fields on the posting template, the title on the inventory item or the ad, and any others that are used to create the open listing in the first place.
       
    • Changes to a posting template, description template, or schedule will affect all open listings whose ads use that posting template, description template, or schedule.
       
    • If an ad is moved to a new template or schedule after the listing has been submitted, the new template or schedule will be used when revising the open listing. This keeps the open listings synchronized with the information you have in your account, allowing you to simplify your management and make changes in a single place to update all of your listings.
       
    • If there are items which you want to exclude from the automatic revise listing process, use the exclude label functionality available on the settings page. Create an label for the products to be excluded and assign the label to those products. Choose the label of items to be excluded in your settings. This will leave all open listings alone that are associated with those SKUs but continue the automatic revisions for the rest of your products. If you would like revisions to resume for one of those products, just remove the label. This can be very useful for eBay Daily Deal listings where a special price or quantity has been submitted for the promotion and should not be updated but you would still like the remainder of your product catalog to update automatically.

      Please Note: Automatic revisions are not immediate, but should apply within a few hours. Accounts with a large number of open listings that make a large number of changes may take up to 24 hours to complete all updates at eBay, but most accounts should be able to finish within three hours. If you have made a change more than 24 hours ago and do not see it on the item and there is no error reported in the revise history information for the listing in Open Listings, please contact support so the situation can be investigated.

 

Automatically Withdrawing Open Listings On Revision Failure

There are times that eBay will not accept the requested changes to the open listing. These may be changes to the eBay listing that are not currently allowed, policy changes that now put your listings in violation, limitations on your seller account, or other information in the eBay listing that cannot be supported. When this happens you have an option to have the listing automatically withdrawn so a new listing can be submitted with the new accurate information. The options are:

  • Do not withdraw listing
    • This will leave the listing live at eBay and will log the revision failure in the revision history in the Open Listings view as well as the Listing Errors view.
  • Withdraw listing if Price/Quantity fails to update
    • This will only withdraw the listing if the price or quantity information fails to update. Failure to update other information such as title, images, shipping costs, etc. will not end the listing. The revision failure for the fields that did not update will be logged in the revision history in the Open Listings view as well as the Listing Errors view.
  • Withdraw listing if any field fails to update
    • This will withdraw the listing if any field fails to update when communicating with eBay.

Once withdrawn from eBay, the schedule will be automatically enabled and will submit a new listing to eBay with all of the new product information included as part of that listing. This can ensure that your product information is always fully up-to-date even when eBay has rejected your request to revise the details in an existing open listing.

 

Common Questions

Will the revise update the quantity in the open listing?
Yes, the quantity will be updated automatically based on your SKU quantity, the open listing, and the schedule. If quantity should be added based on the schedule, the open listing will increase the quantity based on the rules of the schedule.  If quantity should be reduced to prevent a potential oversell, then that will happen as well.  

What happens when the revise is not allowed by eBay?
When eBay rejects the revise, automatic adjustments are made to resubmit the revision using information that will be more likely to be successful.  If eBay rejects the request because the title may not change, then the request is resubmitted with all of the changes except the new title. Ultimately, if the further attempts are unsuccessful, then the update is limited to just the quantity and price fields, as those are the most important elements to update on a live listing. You may choose an automatic withdraw option to ensure any live item always has the most recent and accurate information for your products.

Can I limit the update to certain fields?
No. In order to ensure overall consistency with your existing listings as well as new listings, all of the information on the templates is applied to the existing listings to update them to your standards.  If you would like to have different values applied, just change your templates to the new values you would like applied to the listings and that will be used in the next update.

How frequent are the updates to open listings?
As soon as a change is detected on the SKU, ad information, or any of the templates then all of the relevant open listings are flagged for complete reprocessing. This is done as quickly as possible, but can be limited based on volume of revise requests, eBay response time, and number of open listings in an account. In general these updates process many thousands of open listings every hour in every account, but this is automatically adjusted based on the number of requests and the speed of eBay responses when submitting revisions for open listings. You can see the number of revisions that have been detected and are pending processing in the Open Listings view as well as on the eBay 360 dashboard .

How can I force an item to reprocess?
Select the item in the Open Listing view and click the "Revise Item" option. This will mark the listing to be reprocessed at a high priority. You will see the number of pending revisions increase within a few moments to account for these revision requests. Resubmitting the request will not cause the count to increase a second time until the first request has processed.

Where can I see the results of the revise process?
Select the icon in the Open Listing view for the revision history. This icon is only active and illuminated if there has been at least one revision on the listing. Note that the revision history will show all of the revisions for a variation listing as the revision is processed once for the entire listing and not once per child item. Errors and warnings from revisions are also visible on the Listing Errors view with all other errors generated from eBay requests.

I made a change to the SKU or a template, but there is no record of a revise in the open listing. What happened?
If the revise process calculates that there are no changes to the information used in the open listing, it will skip the revise process and no record will show in the revise history. This can happen when values that are not used by the eBay listing are updated in the SKU, as they have no impact on the eBay listing information and do not require an update to eBay. To force an item to reprocess even if all of the values are the same, select the item in the Open Listing view and click the "Revise Item" option.

I have a lot of updates that I need to apply to open listings. When is the best time to make that change?
Because of the volume of updates that go to eBay, certain times of the day and of the week take longer to process than others. Submitting requests on Saturday and Sunday are the most efficient, as there are fewer other requests processing leaving more resources for a large request to be processed. During the week, the best time to submit large requests like that would be around 8pm Eastern US (5pm Pacific US, around midnight GMT) because the heavy traffic from the day's activities has started to decrease allowing for faster response time from eBay and fewer other requests competing for available resources. Requests for large numbers of updates will be identified and processed as quickly as possible, though it may take several hours or more to complete all of them.

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