How To

eBay Cancellations & Refunds Unique Circumstances

The Order Details page in your ChannelAdvisor account – as well as the fulfillment, shipping, and refund options contained therein – are generally presented in a uniform manner regardless of the source of the order. But not all marketplaces afford ChannelAdvisor the same options when sending refunds from your account to the marketplace. This page details the special circumstances surrounding refund behavior unique to the particular marketplace.

In a hurry? 
Check out the Cancelling an eBay Order Express Guide and Refunding an eBay Order Express Guide related to this topic.

eBay Cancellations & Refunds Unique Circumstances



OPTION PRE-PAYMENT/CHECKOUT

POST-PAYMENT/CHECKOUT

Full cancel Not supported. Cancelled orders are not visible to eBay. UPI process is used to handle buyer issues. Buyers can complete the checkout process at eBay until the dispute closes.Not supported. Cancelled orders are not visible to eBay. UPI process is used to handle buyer issues. Buyers can complete the checkout process until the dispute closes.
Line item cancel UPI for each item. Restocking will happen based on status at checkout.UPI for each item. Restocking will happen based on status at checkout.
Partial quantity line item cancel Not supported by eBayNot supported by eBay
Full order refund N/ASupported, however only orders paid with PayPal can be refunded from ChannelAdvisor. Non-PayPal orders must be refunded through eBay or the original payment gateway. Once complete, to mark the order as refunded in ChannelAdvisor, go through the normal steps of initiating a refund and choose Prevent Site Processing.
Additional notes:
  • Restocking fees are configured in your returns policy information.
  • Line item amounts, tax amount, shipping amount can change.
  • Not permitted for sellers using the eBay Premium Tax module (certain US sellers only).
Line item refund N/ASame as above. Shipping costs can be refunded. Restocking is supported depending on reason code.
Partial line item refund N/ASame as above. Line item amounts and shipping amounts can change.

The Order Details page in your ChannelAdvisor account – as well as the fulfillment, shipping, and refund options contained therein – are generally presented in a uniform manner regardless of the source of the order. But not all marketplaces afford ChannelAdvisor the same options when sending refunds from your account to the marketplace. This page details the special circumstances surrounding refund behavior unique to the particular marketplace.

In a hurry? 
Check out the Cancelling an eBay Order Express Guide and Refunding an eBay Order Express Guide related to this topic.

eBay Cancellations & Refunds Unique Circumstances



OPTION PRE-PAYMENT/CHECKOUT

POST-PAYMENT/CHECKOUT

Full cancel Not supported. Cancelled orders are not visible to eBay. UPI process is used to handle buyer issues. Buyers can complete the checkout process at eBay until the dispute closes.Not supported. Cancelled orders are not visible to eBay. UPI process is used to handle buyer issues. Buyers can complete the checkout process until the dispute closes.
Line item cancel UPI for each item. Restocking will happen based on status at checkout.UPI for each item. Restocking will happen based on status at checkout.
Partial quantity line item cancel Not supported by eBayNot supported by eBay
Full order refund N/ASupported, however only orders paid with PayPal can be refunded from ChannelAdvisor. Non-PayPal orders must be refunded through eBay or the original payment gateway. Once complete, to mark the order as refunded in ChannelAdvisor, go through the normal steps of initiating a refund and choose Prevent Site Processing.
Additional notes:
  • Restocking fees are configured in your returns policy information.
  • Line item amounts, tax amount, shipping amount can change.
  • Not permitted for sellers using the eBay Premium Tax module (certain US sellers only).
Line item refund N/ASame as above. Shipping costs can be refunded. Restocking is supported depending on reason code.
Partial line item refund N/ASame as above. Line item amounts and shipping amounts can change.
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