How To

Processing & Communication Frequency – Webstores

The backbone of ChannelAdvisor's functionality is our ability to regularly send and receive information on your behalf to a variety of channels. Outlined below are the frequencies and durations of various actions and processes in the system for webstores. Note that depending on the volume and complexity of data being processed, the amount of time it takes to process, communicate, and update data could vary significantly. If you notice that your account has been significantly deviating from the times outlined in this guide, please contact support , being sure to include the date and time details of the issue you're seeing in the support case. Including this information will allow us to investigate the issue more accurately. The tables below are for the following supported webstores:

To view the communication frequencies for the incoming Inventory, please review the page Communication Frequency - Inventory .

 

BigCommerce

Communication Activity Activity Detail Communication Interval
Changed Product Detail UpdateFull sync of all product data in the BigCommerce template Every 4 hours
Quantity & Price UpdateIncremental update of quantity and priceEvery 15 minutes
Order RetrievalOrder information is retrieved from BigCommerce, after orders have been cleared.  Every 15 minutes
Shipping / Refund / Cancellation Notification Every 15 minutes
Withdrawal Product Listings Every 4 hours


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Shopify

Communication Activity Activity Detail Communication Interval
Changed Product Detail UpdateFull sync of all product data in the Shopify template Every 4 hours
Quantity & Price UpdateIncremental update of quantity and priceEvery 15 minutes
Order RetrievalOrder information is retrieved from Shopify, after orders have been cleared.  Every 15 minutes
Shipping / Refund / Cancellation Notification Every 15 minutes
Withdrawal Product Listings Every 4 hours


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Yahoo Store

Communication Activity Activity Detail Communication Interval
Changed Product Detail UpdateNot supported 
Quantity & Price UpdateNot supported 
Order RetrievalOrder information is retrieved from your Yahoo Store, after orders have been cleared.Every 15 minutes
Shipping / Refund / Cancellation NotificationRefund / Cancellation Requests are not supported.Every 15 minutes for Shipping updates
Withdrawal Product ListingsNot supported 


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The backbone of ChannelAdvisor's functionality is our ability to regularly send and receive information on your behalf to a variety of channels. Outlined below are the frequencies and durations of various actions and processes in the system for webstores. Note that depending on the volume and complexity of data being processed, the amount of time it takes to process, communicate, and update data could vary significantly. If you notice that your account has been significantly deviating from the times outlined in this guide, please contact support , being sure to include the date and time details of the issue you're seeing in the support case. Including this information will allow us to investigate the issue more accurately. The tables below are for the following supported webstores:

To view the communication frequencies for the incoming Inventory, please review the page Communication Frequency - Inventory .

 

BigCommerce

Communication Activity Activity Detail Communication Interval
Changed Product Detail UpdateFull sync of all product data in the BigCommerce template Every 4 hours
Quantity & Price UpdateIncremental update of quantity and priceEvery 15 minutes
Order RetrievalOrder information is retrieved from BigCommerce, after orders have been cleared.  Every 15 minutes
Shipping / Refund / Cancellation Notification Every 15 minutes
Withdrawal Product Listings Every 4 hours


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Shopify

Communication Activity Activity Detail Communication Interval
Changed Product Detail UpdateFull sync of all product data in the Shopify template Every 4 hours
Quantity & Price UpdateIncremental update of quantity and priceEvery 15 minutes
Order RetrievalOrder information is retrieved from Shopify, after orders have been cleared.  Every 15 minutes
Shipping / Refund / Cancellation Notification Every 15 minutes
Withdrawal Product Listings Every 4 hours


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Yahoo Store

Communication Activity Activity Detail Communication Interval
Changed Product Detail UpdateNot supported 
Quantity & Price UpdateNot supported 
Order RetrievalOrder information is retrieved from your Yahoo Store, after orders have been cleared.Every 15 minutes
Shipping / Refund / Cancellation NotificationRefund / Cancellation Requests are not supported.Every 15 minutes for Shipping updates
Withdrawal Product ListingsNot supported 


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