eBay Picture Services allows a seller to provide multiple images that are shown to the buyer at the top of the eBay product page instead of requiring the buyer to scroll down the page to the description section. It also allows for zoom and enlarge options, all of which are only available when using the eBay picture hosting solutions. ChannelAdvisor has added support for the eBay picture hosting solutions to allow customers to gain access to these new features and eBay has dropped the price on these options (free for most users) making it a very appealing way to increase exposure of your product to prospective buyers.
Warning: Significant fees can be incurred with this feature. Ensure you are familiar with the eBay fees for each country site before using this feature in that country. Each country has its own fee structure and you will be charged based on each listing submitted to that country's site. Options that are free in one country may have significant surcharge feature fees in other countries.
For more details on eBay fees, please see the eBay fee information for each locale:
Before using any of these additional picture services, validate any additional fees to you will be charged for the listings. Specifically check for the Picture Pack option, which gives the most features like Zoom, Enlarge, and a discount over the individual image pricing and is always used by ChannelAdvisor when multiple images are submitted to eBay. While some of these options are free in certain countries, other countries charge a significant fee to use them -- as of August 2010 submitting a listing with 12 pictures in the US would be free for store subscribers but cost $1.00 for non-store subscribers and £4.05 for UK sellers (no discount for a store subscription). Be sure you have confirmed your costs before using this new feature or you may end up with very large eBay invoices. In May 2012, eBay changed the fees to make all pictures free in the US and AU, but fees are subject to change at any time so ensure you understand the fees for each eBay country site where you are listing products.
Configuring Images for your eBay Picture URLs
All processing is automatic for you when multiple images have been configured on the eBay posting template .
- Configure the images in the Picture URLs section as shown here:
- Up to 12 images may be submitted. If additional pictures are desired, just click on the "Show additional image fields" link:
- Each field is an additional image that will be submitted to eBay when the items are listed. If three items are configured on the inventory item in the fields ITEMIMAGEURL1, ITEMIMAGEURL2, and ITEMIMAGEURL3 that you would like to use, you would configure the posting template like this:
- When listings using this posting template are submitted to eBay, they will initially be submitted with the first image. Soon thereafter we will attempt to upload the remaining images to eBay and add them to the listing. This allows your items to be listed quickly and the slow process of image upload to be completed in the background. If for any reason the images cannot be uploaded to eBay then the original listing will still have the primary image for the items. When the images are uploaded to eBay, they will all be included in the image box at the upper left of the listing, like this:
Buyers may select from the image chooser to see the detail on individual images, and use the Zoom and Enlarge features if the original pictures were of sufficient quality and size to use those options. For more information about image sizes, see the eBay Picture Pack details. In general a larger picture allows for more detail to be shown in the Zoom and Enlarge options.
How much does it cost?
The fees vary by site. Some countries provide 12 images and the picture pack option for free while others have a substantial additional charge for those additional images. Review the fee information for each eBay country where you list items to see the fees for that site. Many of those countries are linked above.
I don't want to pay additional fees. How can I prevent that?
If you do not configure additional images, no images will be uploaded to eBay and no fees will be incurred. You should still use the first image (which is free in all countries) and leave all of the remaining fields blank.
I do not use ChannelAdvisor image hosting but instead host the images on my own server. Is that a problem?
No. Images can be hosted anywhere online and be used with this feature. Make sure that the web server is online and available because eBay will need to see the image to process it for their systems. If it is not available when they go to process it then they will be unable to use that image with the listing.
What happens when the image upload to eBay fails?
We will make multiple attempts to upload all of the images to eBay. If an image cannot be uploaded to eBay (such as the image no longer exists on the server or eBay cannot understand the image file) then that image will be skipped and the other images processed. If none of the images are successfully uploaded then the listing will not be changed. If some of the images are successfully uploaded then the listing will be revised to show all of the images that were successfully uploaded to eBay. The listing will still be open and available for buyers to purchase the items.
What happens if some of the images are available but others are not?
As long as one or more images were successfully uploaded to eBay, those will be used in the listing. If none of the images were available then the listing will remain as originally submitted with just a single image.
Does this work for variation listings ?
Yes. If there are multiple images for the child options then each child option will also be submitted with multiple images. These are grouped together on the eBay listing so that the buyer can see the assortment of images for each child option.
Can I choose to use this feature on only some of my listings?
Yes. If you want to use it for an item, configure the posting template to use images configured on that inventory item. For those where you do not want to use this feature, either use a posting template with only one image configured or make sure there is no image configured on the inventory item for the additional fields. If there is no image configured on the inventory item then there will be no additional image submitted.
Why does my listing say "Zoom Unavailable"?
eBay requires the images to be at least 800 pixels for the zoom functionality to be enabled. They recommend 1000 pixels or larger , and smaller images will not have the zoom option available. If some images are larger enough for zoom and others are not, the zoom option will only be available on the larger images.