Welcome to ChannelAdvisor's Support Center. We are committed to ensuring that our customers find resolutions for their questions in a timely manner. To make it easier for you to find the answers you need, we have redesigned our support pages to provide additional resources.
To provide technical support to ChannelAdvisor clients to resolve issues, optimize usage and maximize product and company satisfaction. A team of dedicated individuals, we work together to create an environment of success for each other and for our clients.
Standard Hours of Operation
Our team operates on three continents and offers emergency coverage during local holidays, nights and weekends. These multiple geographies cover the ChannelAdvisor client base regardless of location, offering extended hours across the globe and emergency, 24-hour coverage.
How to Contact Support
The primary way to contact support is via the Create new Case form on the Strategy and Support Center (SSC) – http://ssc.ChannelAdvisor.com/support /create-case . We'll do our best to respond within 24 hours.
Before contacting Technical Support to create a case be sure to check out these resources:
Our goal is to respond to an inquiry or ticket submission within one business day. Response times vary based on case volume, which fluctuates between 1000 and 1200 tickets per week. The Support Team on average closes 36% of tickets in the same day, and 48% close within 24 hours.
Get to Know ChannelAdvisor’s Support Team