How do I unlock my login ID?
When you try to access your account with the wrong password 3 times consecutively, your login ID will become locked preventing you from accessing your account. However, we have built in a feature that allows you to unlock your login ID without contacting support. To unlock your account, click on the link in the “forgot your password” message on any login page. An e-mail will be sent to you with instructions on next steps and a link to a page where you can answer your security questions and reset your login ID.
Page last updated: Fri, 04/24/2009 - 04:49