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Create New Case

At ChannelAdvisor we are committed to ensuring our customers are able to get answers to their questions in a timely manner. Please use the search box to find a solution before creating a case.

Continue with case submission by describing the issue

Personal Details
Please enter your full name.
Please enter your email.
Case Details
We will make every effort to route your case to your desired regional team. For emergency issues, 'First Available' will be chosen by default.
Specify the ChannelAdvisor posting account name(s) in which the issue is occurring. If you have multiple accounts, the posting account name can be found at the top right of the ChannelAdvisor interface.
Please copy and paste the URL of the affected page from your browser window.
Please provide the name of the report being referenced in this case.
Please provide the API version you are using.
Please provide the name of the partner being referenced in this case.
Please provide the full name of the rule
Please provide the name of the template and field name to which this rule will be assigned.
Please provide the name of your integration partner or developer.
Please provide an example Order ID that demonstrates your issue.
Please provide either the filename or API call used to make your shipping/tracking update.
Please provide an example SKU or Listing ID that demonstrates your issue.
Please provide an example SKU or Order ID that demonstrates your issue.
Please provide an example Order ID that demonstrates your issue.Please provide an example Order ID that demonstrates your issue. If the order ID doesn't appear in ChannelAdvisor, please provide the eBay Listing ID and Buyer ID.
Please provide an example SKU that demonstrates your issue.
Please provide the name of the Advanced Filter in question.
Please provide the name of the Attribute or Label in question.
Please provide a SKU from your account with which to test the rule.Please provide an example SKU that demonstrates your issue.
Please provide the name of a file that demonstrates your issue.
Please provide an example (Group/Module Name, Login ID, etc.) that demonstrates your issue.Please provide an example that demonstrates your issue.Please provide an example (keyword, ad group, etc.) that demonstrates your issue.Please provide an example (SKU, Order ID, etc.) that demonstrates your issue.Please provide an example (SKU, Order ID, etc.) that demonstrates your issue.
Which page(s) are affected by the issue?
Please provide the user IDs being affected by the issue.
Please provide the name of the internet browser being used to access ChannelAdvisor.
Please provide the filtering being used to view the issue. For example, if you are viewing only the data for a particular time frame, please include those dates.
Please provide the name of the feed or provider being referenced in this case.
Please provide the full text of the error message being referenced in this case.
Please provide a detailed description of your issue. Include as much information as possible in order to expedite your request.
Please provide the raw API call as well as the response received from ChannelAdvisor.
Attachments
Attachment e.g. screenshots. Max Filesize is 5MB
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